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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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December 21, 2024

Excellent communication. Excellent service. I appreciate the shuttle service. I was able to still work and have my car repaired. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Regal Acura responded

Hi Terry, we're delighted to hear that our communication and shuttle service made your experience at Regal Acura convenient. We look forward to serving you again! Safe travels!

December 21, 2024

Levi was awesome, I didn’t have to sit at the dealership for hours! Really enjoyed working with him this time. More

by allisonholt80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
Dec 23, 2024 -

Regal Acura responded

Hi Allison, we're delighted to hear that Levi made your experience at Regal Acura efficient and enjoyable. We look forward to serving you again! Safe travels!

December 19, 2024

Brandon is the best salesperson we’ve had. This is our 6 MDX - between Cincinnati, Orlando and Lakeland, FL. That’s a lot of salespeople to compare him to. Jared (Mgr) made the experience More

by DMHUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Regal Acura responded

We're delighted to hear that Brandon and Jared made your experience at Regal Acura a memorable one! It's fantastic knowing they stood out among many others. Thank you for choosing us again, enjoy your new MDX!

December 19, 2024

The wait was too long for a scheduled maintenance appointment. The waiting room was very crowded. More

by vanorsdalejames
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Regal Acura responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 19, 2024

Both Troy and finance manager would both great and patient with me and the purchase the day I picked the car up with was the greatest car deal I’ve ever experienced. More

by amandasurat
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Regal Acura responded

We're delighted to hear that Troy and our finance manager made your car purchase experience at Regal Acura the best one yet! Thank you for choosing us, and enjoy your new ride!

December 19, 2024

Spent 260 dollars in a routine oil and filter change with all the extra added stuff and did not get the complementary outside car wash. More

by ELIZABETHCV17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
Dec 23, 2024 -

Regal Acura responded

Elizabeth, I apologize for the oversight regarding your complimentary car wash. We strive to provide complete service and it's disappointing we missed this detail. Please reach out so we can make it right on your next visit. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 15, 2024

Professional and attentive to what we wanted and what we needed. Great experience overall. Would buy again More

by agosto_luckydog_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Regal Acura responded

Thank you for sharing your positive experience with us at Regal Acura! We're delighted to hear that our team was professional and attentive to your needs. We look forward to assisting you again in the future!

December 13, 2024

Service experience was positive. The service was performed timely. The Service Advisor was courteous and knowledgeable. He explained the repair work that was needed and the cost of t More

by AWJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Dec 13, 2024 -

Regal Acura responded

We're delighted to hear about your positive service experience at Regal Acura! Our team takes pride in providing timely and courteous service. Thank you for sharing your feedback with us!

December 12, 2024

It was an absolute pleasure to work with Sheron and Ryan at Regal Acura. They went above and beyond to find the exact RDX that I was looking for. The car is beautiful and I couldn’t be happier with my exper More

by d.camp13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron and Ryan
Dec 13, 2024 -

Regal Acura responded

We're delighted to hear that Sheron and Ryan exceeded your expectations at Regal Acura! It's fantastic that they helped you find the perfect RDX. Enjoy your beautiful new car, and thank you for choosing us!

December 07, 2024

I like coming to Regal for any service I need. Thank you all and Rob for what you do. More

by dazanayaife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Regal Acura responded

Thank you for trusting Regal Acura with your service needs! Rob & the team appreciate your support and look forward to seeing you next time!

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