Regal Acura - Service Center

Extremely poor service, try to extort money by making you do extra things which I’ve already had done a few months ago and are not needed in the car, as their sales/service representative make money by makin do extra things which I’ve already had done a few months ago and are not needed in the car, as their sales/service representative make money by making us do extra things. The service representative was confronted about his recommendations for things to do Along with the routine service of the car which had already been done around three months Ago and are not indicated. Of course he had no answer. Requested to get a random noise from the engine that was recently noticed, be evaluated as well at the time of routine service, he told me that you will have to come another day and we’ll be charged a separate diagnostic fee which was well over hundred dollars. Good way to make extra money for the dealership. Pathetic service! They used to have an honest service technician, Austin Smith, who never did anything like that, but He apparently does not work for them anymore. Of course, honest employees don’t work for me and all the corrupts are working for them. More

Workmanship awful. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. More

I love Mr. Ray. He is always helpful and makes time to answer my questions. Ray. He is always helpful and makes time to answer my questions. More

Thank you Shaly for your help. I waited less time as anticipated. The rims came out amazing. I waited less time as anticipated. The rims came out amazing. More

At this point, I can’t remember his name, but the last gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. More

I was very satisfied with my whole experience. I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked to the car. He did a great job. More

Mat was great and very helpful and so was Debbie with my shuttle back to work! shuttle back to work! More

Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More

Good service , slow start, but it went into full gear, after the service person came to the car after the service person came to the car More

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. professional manner. Will continue with Rob as my service contact on my new ZDX. More