Regal Acura - Service Center

Nick was excellent! ! The service was great and quick. The treatment that I received for Nick was top notch ! The service was great and quick. The treatment that I received for Nick was top notch More

Rep was great. My appointment ran on time and I did not have to wait long. He went above and beyond. My appointment ran on time and I did not have to wait long. He went above and beyond. More

I was constantly informed about the status of my vehicle and the waiting room was comfortable. and the waiting room was comfortable. More

First of all this is a very clean dealership. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. More

Shalymov and Regal were great and easy to deal with. Prices were right inline with everyone else for the same tire. Prices were right inline with everyone else for the same tire. More

Three team was very professional and informative. The lounge was comfortable. I will use them again. The lounge was comfortable. I will use them again. More

Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More

Excellent service, quality and speed They are friendly and treat customers well, I recommend them. and treat customers well, I recommend them. More

Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More

We were well taken care of by Issa Ryan Freddie Austin and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! More