654 Reviews of Regal Acura - Service Center
First of all this is a very clean dealership. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. More
Shalymov and Regal were great and easy to deal with. Prices were right inline with everyone else for the same tire. Prices were right inline with everyone else for the same tire. More
Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More
Excellent service, quality and speed They are friendly and treat customers well, I recommend them. and treat customers well, I recommend them. More
Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More
We were well taken care of by Issa Ryan Freddie Austin and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! More
Very attentive to car issues and polite to customers. I would recommend Regal for mentenance.. I would recommend Regal for mentenance.. More