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Regal Acura - Service Center

Lakeland, FL

4.5
640 Reviews

640 Reviews of Regal Acura - Service Center

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September 10, 2023

I had a great experience! They were very fast and friendly! I would highly recommend Regal Acura! More

by BECCALYNN926
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan, Ken Huckabee
Sep 14, 2023 -

Regal Acura responded

Thank you for visiting us at Regal Acura and sharing this valuable feedback.

September 10, 2023

I waited three hours for a scheduled oil change, then was only offered a $20 discount. More

by marsha0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Montry
Sep 11, 2023 -

Regal Acura responded

We’re so sorry that your experience did not match your expectations and we regret that we missed the mark.

August 31, 2023

Excellent service! He is amazing and made the process really smooth. He went above and beyond More

by Amyhernandez1965
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
Sep 07, 2023 -

Regal Acura responded

Thank you. I'm so glad Austin was able to help you.

August 29, 2023

Excellent customer service. Sales have been great. The salesman (Troy Carter) was very professional and helpful. More

by jlabreul73
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Regal Acura responded

Thank you, congratulations on your purchase!

August 25, 2023

Very nice to see that the employees are there to make your experience a good one. More

by KNORI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Campisi III, Austin Smith
Aug 25, 2023 -

Regal Acura responded

Thank you, we are so grateful for your kind words.

August 24, 2023

We opted to drive to Lakeland after reading positive reviews about Regal Acura. We purchased our new Acura and the overall experience was very positive. More

by akaSigFreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee
Aug 25, 2023 -

Regal Acura responded

We have a great team! Congratulations on your purchase.

August 23, 2023

Sales and service have been great. We’ve had a great experience dealing with Brandon who made the process very simple. More

by JSWIHART78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Regal Acura responded

We’re so happy to hear you had a great experience at Regal Acura with Brandon.

August 20, 2023

Very nice and considerate and I do wish the car would be washed after service More

by PRESTON4456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Acura responded

Thank you so much for taking the time to leave us feedback. Hopefully our carwash will be up and running soon.

August 20, 2023

Shalymov Isaac was very friendly and helpful. Great experience having him as a service advisor! More

by shellycombee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Regal Acura responded

We’re glad that you enjoyed your visit. Thank you!

August 18, 2023

Amazing customer service, the manager and Troy Carter were very professional and assisted me with my vehicle purchase. More

by dvargas2406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee
Aug 21, 2023 -

Regal Acura responded

Congratulations on your new vehicle! Ken and Troy are great!

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