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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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October 26, 2023

Megan was great and took the initiative because the person assigned to be my advisor could not be found. 2 1/2 hours for an oil change is ridiculous. Then, the tech tried to get me to get services my More

by AcuDrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Acura responded

We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control and can cause our service to be a bit slower. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

October 26, 2023

Positive vibes. Attentive to whaat needs to be done.informs you if any delays. Doesn’t over sell services. More

by Richard D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Oct 27, 2023 -

Regal Acura responded

Thank you so much for your positive feedback! Have a wonderful day!

October 26, 2023

Have always had exceptionally good good good good good service from the Honda/Acura service center. More

by RONALD.AULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Regal Acura responded

Thank you so much for taking the time to review us and taking the time to share your experience with us.

October 23, 2023

Great service by professionals No more to say so stop the minimum word nonsense if you want me to respond. More

by jjasjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Acura responded

Thank you!

October 22, 2023

Professional. Adviser was nice and explained well and told me what I needed next time. The only thing they didn’t take me at my appointment time and I was on time. More

by fleurettem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thank you so much for taking the time to leave us feedback.

October 22, 2023

Regal Acura is a well run operation. The dealership is organized and clean. Staff is friendly and able to communicate well. They took care of my concerns and my car was returned washed More

by ANNE.B.FURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thank you so much for taking the time to review us.

October 21, 2023

She was excellent and dedicated. The service was on time and she game me a good attention. More

by jotoda80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval, Chris Montry
Oct 23, 2023 -

Regal Acura responded

We’re glad that you enjoyed your visit. Thank you!

October 19, 2023

Employees are nice and make you feel good Offer you water trying to make you comfortable Place is clean More

by JACQUINHOLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thanks so much for sharing your feedback about our service.

October 07, 2023

Friendly, helpful. Communication could be a bit better in regards to status of vehicle and parts. More

by JUSTTIFF86
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Oct 11, 2023 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

October 05, 2023

Employees are friendly. The purchase experience was smooth. Any purchase issues with the vehicle were handled swiftly More

by fareagle10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Regal Acura responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

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