Regal Acura - Service Center

I have bought 8 cars from Regal, 5 Acuras and 3 Hondas. The sales and service are great and I wouldn't want to do business anywhere else. Troy has been my main sales guy, and Ray in service is outstanding The sales and service are great and I wouldn't want to do business anywhere else. Troy has been my main sales guy, and Ray in service is outstanding. More

Friendly, knowledgeable and accommodating. Takes me home and picks me up. Keeps me apprised of the status of the car. Takes me home and picks me up. Keeps me apprised of the status of the car. More

Shall did an excellent job keeping me updated throughout the visit and has been following up to let me know the status of the recall parts needed. the visit and has been following up to let me know the status of the recall parts needed. More

He was very knowledgeable, and courteous He assisted us throughout the process of purchasing our new vehicle throughout the process of purchasing our new vehicle More

When I took my car for maintenance with an appointment, I still didn’t get my car back until five hours later, when the service department was already closed, because they forgot to call me to pick up my car still didn’t get my car back until five hours later, when the service department was already closed, because they forgot to call me to pick up my car. Also, after they gave me the prices to approve the services needed, I found out at pick up that the service was not performed because they didn’t have the very expensive parts. This was not a nice experience. More

Had a basic oil change appt scheduled for 8:30. It took more than 2.5 hours for the service to be completed. Thats way too long. It took more than 2.5 hours for the service to be completed. Thats way too long. More

It was a quick process. And when I changed my mind on the color of the vehicle, it was no problem. And when I changed my mind on the color of the vehicle, it was no problem. More

Very good. Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! Not pushy. Friendly and the mechanics are competent Happy to oblige thank you! More

No pressure. This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal This is my third car that I have leased and Troy has been my sales person each time. Could buy closer to home but I like the way the people at regal treat you. More

Frustrating experience all around. So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier exper So many calls and texts from the dealer and insurance company. Regretting buying my Acura from Regal at this point I would expect a much easier experience with a luxury brand. More