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Regal Acura

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
842 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 842 reviews

February 28, 2025

Dealer had no rental or loaner cars seemed sales staff didn't know how to cancel problems More

by stinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2025 -

Regal Acura responded

I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 27, 2025

Had an appointment for an oil change and tire rotation waited for three hours and had to go to One of the service clerks sit by the door to ask for my car if it was ready, which it was no communication or More

by bellow789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Regal Acura responded

I'm sorry to hear about your experience with the lack of communication during your visit. We strive for timely and clear service, so it's disappointing to know we fell short here. Please reach out if you'd like us to address any further concerns or questions you may have. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 27, 2025

excellent service. not too fast service but the quality was excellent. the team was very professional.......................................... More

by mtorresaquino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Regal Acura responded

mtorresaquino, we're delighted to hear that you appreciated the quality and professionalism of our team at Regal Acura. Thank you for your feedback!

February 26, 2025

No good service no communication the customer the no back the dealer no good. Custome More

by lymariebonilla7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 26, 2025

My service rep was very professional and helpful. I’ll definitely be back for service. More

by leslies2811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 27, 2025 -

Regal Acura responded

We're so glad to hear it! Thank you for rating us five stars! – Regal Acura

February 17, 2025

Is the worse place to go. No point if making an appointment when they don’t honor it. You get a 7 am appointment and its 10 am and your car has not been touched. Then the mana More

by aracelyfr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman– Service Lane Manager to discuss.

February 15, 2025

They overcharge, misdiagnose and lie to their customers. Terrible remedy process. I would not recommend if you care about your financial well-being More

by truthhuntr
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

February 11, 2025

The part was not there after I checked and told it was there. Still no phone call on part More

by Kevin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Regal Acura responded

Kevin, I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 09, 2025

My service rep kept me informed and completed my service in a timely manner. I go to Regal even though I have closer options. More

by JHCARLSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 10, 2025 -

Regal Acura responded

Thank you for trusting the Regal Acura team with your service needs! We appreciate your support and look forward to seeing you at your next visit!

February 07, 2025

Nick was excellent! ! The service was great and quick. The treatment that I received for Nick was top notch More

by Namyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 07, 2025 -

Regal Acura responded

Hi Namyr, we're delighted to hear that Nick provided you with excellent service at Regal Acura. We look forward to serving you again! Have a great ride!

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