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Reedman Toll Auto World
Langhorne, PA
478 Reviews
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478 Reviews of Reedman Toll Auto World
July 27, 2018
Horrible service This is the review that I left on their fb page The only reason why I brought my 2013 Dodge Dart in to this place is because I believed the problem wi This is the review that I left on their fb page The only reason why I brought my 2013 Dodge Dart in to this place is because I believed the problem with my vehicle would be covered under the power train warranty. I had brought it in on Monday July 16th because on Saturday I went to move the car and it wouldn’t shift out of park. When I inspected the problem I noticed that the cable shifter had popped off. I put it back on so I would be able to drop the car off on that Monday. I was rudely told by the service associate that they weren’t going to look at it until Thursday being I didn’t have an appointment which I was fine with since the problem happened late Saturday night and wasn’t able to make one. On Thursday I was told that the car was fine and there was nothing wrong with it. I had to tell three separate people what was wrong with car on 3 separate phone calls. Which in my opinion is ridiculous being that they’re supposed to be the ones who diagnose the issue not the customer. I had to walk the caller through the problem for each phone call before they finally figured out the issue. I was told I needed a new shifter cable which isn’t covered under warranty. The part had to be ordered being they don’t have it in stock. I was assured the part would arrive and the car would be worked on by Tuesday or Wednesday the latest. It is now Thursday and the part hasn’t arrived yet and am told that it missed the truck. How is it my problem? I was told Wednesday the latest my car would be ready. I haven’t been offered anyway for me to get to work so I’ve had to rely on other people and miss shifts which is costing me money. Do they care? No not at all. I would never recommend this place for anything to anyone. Like I said the only reason why I went here is because I thought that a transmission issue would be covered under the power train warranty. Never again Reedman Toll. More
by Jmeyer
Employees Worked With
Jarrett Maisey
July 19, 2018
Basic vs Best Service Reedman Toll Chrysler provided me with an appointment today July 16, 2018 because their Jenkintown store was unable to correct my issues with this bra Reedman Toll Chrysler provided me with an appointment today July 16, 2018 because their Jenkintown store was unable to correct my issues with this brand new Pacifica PHEV I bought at Jenkintown around the corner from my house. Since, I had issues with their Jenkintown store's service department and provided a review based on my experience. The Person who handles and is charge of the service departments (I believe his name is Mark) asked me to bring my vehicle to Langhorne for his top notch mechanic to try and resolve my issues with this brand new car! I was told to ask for Jill/Mark when I arrived! After being greeted I told the receptionist that I was here to see Jill/Mark. I was then asked to wait for a service writer who would record my issues in their system! After speaking withJarrett the service manager, I was asked to follow him and Jill into Marks office. In Marks office was the mechanic who was going to work on my car along with Mark, Jill, and Jarrett. I explained to all in the room especially the mechanic what issues I had. Mark then stated to me, will you remove the negative review you posted on facebook about our Jenkintown store as it reflects badly on me and my organization? I stated that after they look at my car and I am done with the experience at this dealership I would report/make my review based on my experience of my issues being resolved at this location and remove the review as it could have been just a misunderstanding between me and their Service manager Kyle in Jenkintown! Mark then decides to tell me, We would like to give you the highest and best service possible, but it is a bit hard for me to do that while I have a bad review hanging around! I then said, so I won't get the best service unless I remove the review? He then responded no we will give you the basic service! I then said OK. Will you still provide a car for me while my car is in for service that FCA (Fiat Chrysler of America) promised they would pay for? His response we can give you a shuttle ride to where you need to go! I then said, you mean if I don't change my review you won't give me a car as promised. He stared at me and said "You really expect me to go above and beyond to help you with your car after you just trashed my Jenkintown Store? I replied what was in my review that was untrue? For a moment I only heard crickets! I then proceeded to walk out, then under his breath , Mark says give him a car. At this point Mark had lost my confidence and I felt I was being blackmailed my him, so I signed the work order and decided to call FCA. In the meantime Jill came out to the lot and asked if I would come back and take a car. After finishing my call with FCA I took my Level 2 case managers advise and had ReedmanToll provide me with a car. The car is now at their service department and I will keep this page updated as to my experience with the Reedman Toll Organization! More
by jeffjet
Employees Worked With
Mike - Service Director, Jill Service Manager,
July 11, 2018
Misrepresentations of Fact and Law DO NOT BUY A USED CAR from this Dealer. They use pressure tactics and make promises to induce you to buy and then deny ever having made the promises. DO NOT BUY A USED CAR from this Dealer. They use pressure tactics and make promises to induce you to buy and then deny ever having made the promises. I tried to get some items put in writing at time of sale related to their promise to paint/fix the many scratches, bubbled paint and dents in the car. They refused and were only willing to write "look at scratches and check scratches on driver side mirror", all the while swearing up and down that they would "take care" of the many items as I walked around the car pointing out the many blemishes. I asked them several time to put in writing and they told me they had to have the body shop look at it BEFORE they could write up a detailed "we owe" order. Of course, when the body shop called the sales desk to confirm the we owe order, they denied having ever seen the scratches other than those on the driver side mirror. The body shop was very helpful and did do touch up work on some of the car, but the sales group would not approve any full repair other than the driver side mirror. The sales group promised they would fix the paint to induce me to buy the car, I clearly conditioned my purchase of the car on that promise since the car was overpriced (it had 30,000 miles on it and was less than a year old) and they refused to honor their promise. The sales individual I worked with also made some misrepresentations of fact and law related to the application for credit. The car wasn't cleaned before they gave it to me and they held me at the dealership for an entire day. This was the worst buying experience I've ever had. DO NOT BUY A USED CAR from this dealership- they are still using the old switch and bait tactics of used car salesman past. Buyer Beware and spread the word! More
by Ashley
Employees Worked With
Michele Titano
June 01, 2018
Amazing!!! Amazing is all I can say. We looked around and really there’s no dealership that even comes close. They truly care and want to help. They listen and h Amazing is all I can say. We looked around and really there’s no dealership that even comes close. They truly care and want to help. They listen and help you get the car you need. Best dealership and people ever. Love my new Chevy Trax and the people who made the purchase happen. More
by Pastor Ted
Employees Worked With
Justin Larwa, Eric Anderson
April 16, 2018
Unnecessary Charges I went to their Chevy Service because my vehicle was stalling. I was told that there were two problems, one was covered and one was not covered. I t I went to their Chevy Service because my vehicle was stalling. I was told that there were two problems, one was covered and one was not covered. I trusted them and had them make the repair. I come to find out later that they performed maintenance that was not needed. More
by dmcgov
Employees Worked With
matt carole
April 02, 2018
Quick inspection Brought Hyundai to chevy service for inspection. Nicholas Barth was service advisor and was helpful getting paperwork straightened out and was court Brought Hyundai to chevy service for inspection. Nicholas Barth was service advisor and was helpful getting paperwork straightened out and was courteous . In and out in 2 hrs. Thank you More
by frank
Employees Worked With
Nicholas Barth
February 21, 2018
Terrible customer service I just left reedman toll after being there since 7:45 in the morning. I went in for a simple oil change and a tire rotation. I mentioned to the rep at I just left reedman toll after being there since 7:45 in the morning. I went in for a simple oil change and a tire rotation. I mentioned to the rep at the desk when I dropped the vehicle off that my radio was cutting in and out. Same situation I reported to reedman almost two years ago when I bought the vehicle. They took the vehicle and came back with an estimate of almost $800 stating it would not be covered under my warranty. I gathered the information for my extended warranty, and brought it to the same rep I dropped the key off with. This rep gave push back, and told me it was not going to be covered in a very argumentative way. After I reluctantly paid the bill, I got in my car for the same issue to occur again with the radio shutting off. I went back in and told them what happened, and it seemed like none of the reps really cared. I asked to speak with the manager, he came out and told the rep I spoke with in the beginning to call the extended warranty company and see if it would be covered. The point was: why didn’t they just fix the issue when I first brought it to their attention? More
by Reds oReds o
Employees Worked With
Nichols Barth
February 13, 2018
Another great experience with Ron. He gets the deals done. I have purchased seven maybe eight vehicles from Ron. He explains the features of the cars to me. He also gets financing that I can live with. I usual I have purchased seven maybe eight vehicles from Ron. He explains the features of the cars to me. He also gets financing that I can live with. I usually trade in every 3 to 4 years the trade numbers are ones that are always close enough to work with . Ron makes himself available and gets the job done so I can drive home in a new car .Ron also follows up after the sale. I brought in a neighbor who was upside down in her trade he got her financed and out the door in a fairly new car. Thanks Ron. More
by Go Mango Dart
Employees Worked With
Ron ,Sosky, Ron Sosky
January 11, 2018
Online department limited help. I am one that busy lots of cars, I get bored quick. With online buying I have been able with many dealerships to have the paperwork ready to sign wh I am one that busy lots of cars, I get bored quick. With online buying I have been able with many dealerships to have the paperwork ready to sign when I walk in the door, with this dealership it seems as though their online department can only send automated messages and supply a price quote. They're not willing to discuss any trades, while I know if I got to the dealership and my trade was not as my pictures and details described that trade value would be adjusted. My trade is brand new only 7k miles and spotless which was shown in pictures. I have even dealt with another location of Reedman toll and they were much more helpful. The entire purpose of online shopping is to get ducks in a row before entering the dealership in my case many time to complete everything, I understand dealerships operate differently but if you're looking to do more online or before entering the dealership than receive a price quote that includes things you don't actually qualify for avoid sending this dealership a request. Rating of dealership for me was poor since they were not able to provide information as requested. Lauren was nice but can only provide very limited information when it comes to the "whole picture" More
by cwilson
Employees Worked With
Lauren Reed
December 06, 2017
Almost Died Do not go here! I was in for service on Thursday the 16th at 10:45 AM. Just a quick Jeep wave oil change and tpm light check. When finished I was head Do not go here! I was in for service on Thursday the 16th at 10:45 AM. Just a quick Jeep wave oil change and tpm light check. When finished I was heading home when my Jeep started to violently wobble from side to side. Very disturbing. They forgot to tighten ALL of the lug nuts!... I made it back to the shop and got everything fixed. However, I can't get rid of the thought on just how disturbing this mistake was. I could have been killed. I have 3 children and one just got his license. I almost had him take the car in that day. There has be NO response or survey. I sent several messages to John-head of service. No response. They are hiding! I waited for a survey of some sort but it never came. Chapman Jeep and Lansdale Jeep are not far from there with proper service. Go there instead. Don't mess with a potential death because of poor service. More
by Mike
Employees Worked With
Eric Anderson, Ryan Anderson, Matt Kohler
