Reedman Toll Auto World

Beware!!! 0 Stars We have purchased dozens of vehicles. This is our first from Reedman. 2019 jeep Cherokee. We paid cash and bought an extended warranty. The s 0 Stars We have purchased dozens of vehicles. This is our first from Reedman. 2019 jeep Cherokee. We paid cash and bought an extended warranty. The sales department was terrific but then again I guess they have to be. Dodge service is the absolute worst service that you will ever experience. The woman in charge of the service department verbally attacked us cursing and grabbing me when I complained about my truck still there five hours past an appointment time. The transmission has obvious issues. They said it was fine. The tail light that was supposed to be fixed at this appointment which takes no longer than 20 minutes to exchange still wasn’t done when I left. I will never ever purchased another vehicle from this dealership and now have to figure out what I’m supposed to do with the car that they’re never going to service. Take this morning and don’t spend one dollar at this dealership. More

A Hobbible review for Dogde dealer at Reedman Langhorne. Do not take your vehicle here.I brought my Dodge Charger to them for a simple all point inspection.Long story short they got the paperwork all messed Do not take your vehicle here.I brought my Dodge Charger to them for a simple all point inspection.Long story short they got the paperwork all messed up,checked all the wrong stuff then when I pick my vehicle up the check engine light was on and my car was starting and shutting off by itself over and over again because I have a remote starter. I went in to tell the guy at the counter and he just did not want to hear it told me to come in tomorrow to talk to the people who are in early in the day so I left after being treated like garbage by him and he told me he didn't even want to hear it.The next day I spoke to the service manager a guy named Jarett who told me that's a check engine light was on when I brought it to them which it definitely wasn't I have proof and told me there's nothing he can do about it unless I want to spend more money to diagnose that problem so I asked him about the car starting up and shutting off he said don't know would have to look at that too and charge you, so I was like I'll wait I'll just pick the car up, I came to pick my car up and there is grease all over my passenger seat from whoever sat there had grease all over them. A horrible experience they got me so mad that I actually want to start a class-action lawsuit against them. More

Horrible experience with service Brought my car in for inspection and to get a few small things checked out, ended up having something wrong with the transmission so they had to fix i Brought my car in for inspection and to get a few small things checked out, ended up having something wrong with the transmission so they had to fix it under factory warranty. They had my car for almost 3 weeks, I kept calling to try and fiqure out what was going on and they kept saying my service advisor wasn’t in so finally I went up there and my service advisor was just sitting there doing nothing. My car ended up being done but they seemed to have no clue at first and my transmission actually shifts harder than before. After I left later that night I noticed my gas cap light was on so I checked and it was missing the gas cap, so I had to go back the next day and get a new one. The guy even said that’s a common problem they have lol. They forgot to put back on all my tire pressure caps as well. Definitely going to Find a better Chrysler dealership to take my car from now on. Do not go here unless you plan on waiting 2 weeks to make and appointment and then another month to get it back. Even for something small like inspection do not take it they suck. More

Awful Customer Service Your service center has the WORST customer service i have EVER experienced. First, i took my car for an 800 appt on Monday and left my keys in the dr Your service center has the WORST customer service i have EVER experienced. First, i took my car for an 800 appt on Monday and left my keys in the drop box as they were not open upon my arrival. i called at 130 to see when my vehicoe would be done and oh we dont have your vehicle.....then oh we never checked the drop box. i ask for a manager to call me by 200 to tell me when vehicle would be done and NOT ONE call. i then call back at 215. They are just taking it back and waiting for someone to read the check engine light. Only 3 people in the place that can do it apparently. Amazing we just landed a drone on Mars but ya cant find anyone to diagnose a check engine light? Ok, fine i need someone to tell me when this will be done. NOT ONE call back. i then show up at 430 after work and am told they are now waiting on the part and thatll itll be overnight. im now getting a cheap xxx rental. awesome. Manager not apologetic in any way. You can say " sorry" but there was zero sincerity. he tells tells me to wait outside for them to pick me up to take me for the rental. we wait. we wait 30 minutes we finally go in and tell him we will drive ourselves. the rental person told us they were trying to call the service center to tell them they only had small rentals left but noone would answer so thats why we were left there. total mess. so next day comes at 221 i call for a status and im told a manager will call me back. NO ONE calls. i waited and i waited and i thought im not calling you again. i get home from work by 5 i got stuff to do im checking my phone. no call, no missed voicemails. at 753 after i get my kid to bed i call and after a hold i hear "your cars done and ready for pickup". ARE YOU KIDDING ME!!! I ask for a manager who unfortunatatly for both of us was the same non caring man from the day before who still gives no xxxxs and lies to me to say they called the number on the drop off envelope but it was different so it must have been a wrong number. no it wasnt sir i called at 2 and confirmed that was the right number and removed any other numbers. he then says oh we called at 5 and left a voicemail gets loud with me because i know hes lieing they havent returned my call in days! i ask him when ill be getting my survey. (trust me all ones all the way.) he gets loud and says it'll be in the mail. i advise him i will not be able to pick up the vehicle until the next day hes all loud again tells the hours and hangs up on me. Reedman your service managers need some training. if one person had expressed any sort of "xxxx we messed up let us help you" it would not have escalated but instead you dont care. You're the only Chrysler dealership in our area and i will not be back. More

Service department and pre owned auto Awful experience with service department, Chevy, I'll go into detail with a manager IF they request. At anyrate after dealing with SERVICE I went to C Awful experience with service department, Chevy, I'll go into detail with a manager IF they request. At anyrate after dealing with SERVICE I went to Chevy pre owned. Immediately greeted by Karl Schilling and he made me feel comfortable he flat out acknowledged how stressful car buying is and told me he'd help me. John Saad , manager, also did alot in helping me trade my vehicle in and purchase a QUALITY pre owned vehicle. I recommend seeing Karl for a vehicle. More

#BEWARE I brought my 2014 Jeep Grand Cherokee in for repair. 14 weeks and $2750.00 later the vehicle is not repaired. I have the same issue. I did'nt get 2 mi I brought my 2014 Jeep Grand Cherokee in for repair. 14 weeks and $2750.00 later the vehicle is not repaired. I have the same issue. I did'nt get 2 miles down the road and the same issue happened. This service dept. is disrespectful, rude, unprofessional and verbally abusive when hiding behind a phone. I have had (FCA) FIAT CHRYSLER involved since week 4 of my service trauma at Reedman. FCA is useless. They have no influance on the dealerships. Incompetant and dysfunctional best describe Reeman toll auto world service dept. More

$700 later still not fixed I had a leak in my coolant system in my 2014 Chevy Cruze that I bought from Reedman Toll. I took it to their service department and they told me it wo I had a leak in my coolant system in my 2014 Chevy Cruze that I bought from Reedman Toll. I took it to their service department and they told me it would be covered under my warranty But I would just have to wait for the diagnosis before getting a rental and going home. 2 hours later they say it’s not covered and it’s going to be $500. I told them to go for it because I needed my car working. They said it would be good to go by noon the next day. The next day rolls around and they call to tell me that there are two other leaks in the system that need to be repaired so it would be another $200 and another day. I’m annoyed but I trust them so I tell them to do it. I pick the car up the next day and pay $700 for everything. A week later my engine overheats again. THAT is the level of service you get. You can tell they are out to sell cars by racking up bills and problems on out-of-warranty cars so you just trade in the car and buy a new one instead of getting it fixed. Edit: The issue was the water pump, which they told me they would check. They also said that if the water pump was the issue, it would have been covered under the warranty. When I called and asked they basically told me they would have the replace everything else in the coolant system OUT OF POCKET before they could replace the water pump. EVEN THOUGH I KNEW THAT WAS THE PROBLEM. This dealership works for the benefit of Chevrolet and their own wallets, NOT their customers. More

UNPROFESSIONAL AND RUDE This place takes FOREVER to service your car so that you don’t come back even if you’re under warranty. They are rude. Talk to you like you should und This place takes FOREVER to service your car so that you don’t come back even if you’re under warranty. They are rude. Talk to you like you should understand everything about cars. They made me feel like I was being ripped off. (My car is only 4 months old, it was brand new.) the lady behind the desk was so rude. They probably do this unpupose so that people who have paid for a warranty or have a warranty included don’t come back. Unbelievable, and worst auto experience I’ve ever had. it’s like once you bought the car they could care less about if your happy with it or not.! I don’t know the employees names that I felt with but I couldn’t leave this review without selecting 10 names. More

Stay away from this dealership and service department In August of 2014, I purchased a used 2011 Chrysler Town and Country Mini-van from your Langhorne showroom. At the time of the purchase the van had a In August of 2014, I purchased a used 2011 Chrysler Town and Country Mini-van from your Langhorne showroom. At the time of the purchase the van had approximately 17,500 miles on it. As I was meeting with the finance department to finalize the deal, I was offered an extended warranty on the vehicle. It was a 5 year, 70,000 mile warranty on the vehicle. However, the way the warranty was explained to me was just that it was good for 5 years with no mileage limit. So I purchased the warranty and had it added into my monthly car payment. Now in September of 2018 – I had to bring my van into your service department because the battery light came on in my van. After having a service technician look over the vehicle – first it was determined that the battery needed to be replaced – which Reedman Toll had replaced over 1.5 years ago because I have having an issue with the vehicle and it starting. The battery was covered under Mopar warranty. I was then told that my vehicle needed to have the alternator replaced – which was to be covered under my extended warranty. I then later found out that the extended warranty was no longer valid because of the mileage on my vehicle. The vehicle had an original 3 year 36000 mile warranty – so when I inquired about the extended warranty and why the warranty was no longer valid – I was told that it was a 5 year 70,000 mile warranty – so that when my vehicle reached 70,000 miles that is when the extended warranty expired. I went into an explanation with the service manager that I was not told of a 70,000 mile limit when I purchased the warranty and also if my math is correct – 36,000 miles plus an extended 70,000 miles would make my warranty good for 106,000 miles. I was told that this is incorrect and that the extended warranty was only good for up to 70,000 miles. So that means that your company got me to purchase a warranty that would only extend for 34,000 miles – talk about a HUGE rip off. Also, I was then told that to replace the alternator in my vehicle – Reedman-Toll would charge me $800-900 to complete the job. I contacted a local service garage by me and they could replace the alternator in my vehicle for half the price – brand new with a warranty on the alternator and the work. So I picked up my vehicle from Reedman-Toll and dropped it off at my local garage. A few hours later, the owner of the garage contacted me and asked me why was he replacing the alternator? I explained to him that your service department said that the alternator needed to be replaced. The owner of the garage said that there was nothing wrong with my alternator and that it did not need to be replaced. Even in his words – he said that someone was trying to rip me off. I was charged $31.65 for the local garage to tell me there is nothing wrong with my alternator. More

Dishonest, condescending, lack of product knowledge Went to this dealership to lease a Jeep based on their advertised incentive pricing, knowing the number may vary slightly from the one advertised. Whe Went to this dealership to lease a Jeep based on their advertised incentive pricing, knowing the number may vary slightly from the one advertised. When I arrived I was ASSURED that they have the greatest stock at the greatest prices, and was told they have a number of vehicles qualifying for their current incentive. I picked out a vehicle and was given a price $120/month higher. Our salesperson and the finance manager spent 2 hours trying to convince us we didn’t know how to properly calculate their taxes, and repeatedly refused to provide an itemized breakdown to explain costs. After realizing they weren’t going to be able to make the sale at the price they wanted, they told us the car we came to see was never actually in stock and the one we chose (and were told applied to the incentive) would be at least $100 more a month than quotes (that’s over $220 above incentive price). Received a half hearted apology. More