Reedman Toll Auto World

Service I made an appointment yesterday for an oil change, emission inspection and to have my brakes looked at on 07/06 at 9:30. I go in to drop my car off a I made an appointment yesterday for an oil change, emission inspection and to have my brakes looked at on 07/06 at 9:30. I go in to drop my car off and I was told they don't take appointments and that they do not do inspections on the Saturdays. I asked why when I made the appointment was completely different service over the phone than in person and she couldn't give any answer. I have not had my car serviced here before as I was looking to try a new dealership because I was unhappy with my original delaership, but after my experience just talking to the receptionists, both over the phone and in person I am extremely disappointed in the service and will not be taking my car here. More

Great sales experience from Ryan Anderson I have been a loyal Reedman customer since 2000, I have purchased numerous vehicles over the years, I just purchased 2 Dodge Caravans this past weeken I have been a loyal Reedman customer since 2000, I have purchased numerous vehicles over the years, I just purchased 2 Dodge Caravans this past weekend one new and one pre owned, I can’t say enough about Eric Anderson, Ryan Anderson and Bob Nieves they all have gone above and beyond to make sure I received the best possible price, provided me and my family superb customer service and has made sure we were completely happy with our purchase, Bob thank you for taking the extra time making sure we understood all the cars features! Once again thank you Ryan I appreciate the amount of time you spent putting these deals through for me! More

Jeep Grand Cherokee Not sure why there are so negative reviews here, I did not deal with a single sales person at the dealership besides Justin Zambelli. If you are looki Not sure why there are so negative reviews here, I did not deal with a single sales person at the dealership besides Justin Zambelli. If you are looking to get a deal or get a new car and you are shopping around....don’t waste you valuable time going to any dealership PERIOD. I have communicated with 3 dealerships over the email and Justin was one of the most adequate sales manger that I came across. Mind you I’m a sales manager as well and responsible for sales, however he was able to provide me details of what I was asking without stupid questions “WHY YOU NEED THIS” and reasons to visit dealership first. My advice speak to Justin if you are looking to get a new car( over the email) and negotiate the price that you are looking for. I drove all the way from NYC to speak and get a deal from him. Not going to lie I was a bit hesitant driving 100 miles to get a car, but as a manager I’m used to take risks and happy that I did. Thanks Justin. Coming from Lexus we absolutely love our JGC High Altitude. More

WORST BUYING EXPERIENCE If you would like a painless, enjoyable car buying experience DO NOT BOTHER WITH THIS PLACE. My husband and I have been dealing with them for the last If you would like a painless, enjoyable car buying experience DO NOT BOTHER WITH THIS PLACE. My husband and I have been dealing with them for the last several weeks AFTER buying a vehicle as they BUMBLE through the paperwork and paying off the prior vehicle- which they still have yet to do! They have hassled us for paperwork/receipts and to contact the bank to ensure that THEY paid off the prior vehicle - absolutely one of the worst dealerships I have ever been to, completely unprofessional... More

Rude and Disrespectful Prior to going to Reedman, driving an hour with the intention of leaving with two new 2019 Rams, I have never had a sales manager stick his hand up in Prior to going to Reedman, driving an hour with the intention of leaving with two new 2019 Rams, I have never had a sales manager stick his hand up in some ones face and say I'm not talking to you as used car manager Tom did regarding my trade in. The Body Language, tone of voice and commentary to me and my brother were both rude and disrespectful. Clearly they due enough corporate fleet sales that our individual purchases were just an inconvenience to them. Save your time, effort and money and go elsewhere. Me and my brother ultimately got better deals with respectful and courteous sales personnel at Jeff DeAmbrosio Dodge. Better sale, better trade in value and over all experience. More

STAY AWAY!!! Deserves less than one star. Reedman Toll and Sandra Speck(Salesperson) are both horrible! Sandra is the worst Salesperson I have ever met. Not only d Deserves less than one star. Reedman Toll and Sandra Speck(Salesperson) are both horrible! Sandra is the worst Salesperson I have ever met. Not only did she get snarky with me when I finished my test drive early and she had to finish her cigarette early, but she misinformed me about my car. She made up a long lie about how my car is 4wd. It's not. She also failed to mention that the car has a KNOWN transmission issue. Sure enough here I am with a lemon, only 5 days after I bought a car. I did try to see if we can reason, but their schedule only works when mine doesn't. How convenient... STAY AWAY from this place and STAY AWAY from Sandra Speck!!! More

Garbage service. Brought my Jeep in for a simple “express lane” oil change almost 4 hours ago. Still sitting here with my daughter, missed our movie time and has pract Brought my Jeep in for a simple “express lane” oil change almost 4 hours ago. Still sitting here with my daughter, missed our movie time and has practically ruined our entire day off. When you promise a quick service, stick by it. Wont be back and will be sure to express my opinions to others. More

I wish I would of read these reviews first....I hope you are I was turned off by the competitive salespeople when I purchased a new Ram 2500. I then went to David Dodge and bought it there. That paled in compari I was turned off by the competitive salespeople when I purchased a new Ram 2500. I then went to David Dodge and bought it there. That paled in comparison to Dodge service. We have a small service garage to service company vehicles. When our 2017 Ram Promaster lost BOTH headlights at the exact same time we changed both bulbs, and they did not work. A body control unit regulates the interior and exterior lights and it was still under warrantee. When we brought it to Reedman/toll it had 2 bulbs that were a day old. We were told the lights were probably bad but they had to change them at $180.00. I know the bulbs were new! My guess is they hit Chrysler up for the computer unit under warrantee, and then charged us for new bulbs which were never replaced. Having general knowledge of mechanical systems and doing service in house most times, made it quite obvious what happened. The bulbs were $8 each which makes it sickening anyway you consider. I would steer clear of this place at all cost, especially for Dodge service. The horrible reviews are not by accident I'm afraid. I hope you're reading this BEFORE you go. More

STAY AWAY! STAY FAR AWAY! Please read my story. I recently bought a used Jeep from Reedman Toll. I left feeling very happy. But now it may be one of the worst decisions I've made in my entire life. I recently bought a used Jeep from Reedman Toll. I left feeling very happy. But now it may be one of the worst decisions I've made in my entire life. I won't take anything away from the car buying experience. It took forever but I really felt good leaving. But there were red flags. There is a scoreboard as soon as you walk in listing how many cars each salesman sold this month. You are a conquest, not a person making a huge life decision. I was also berated by the finance manager over not paying more for the extended warranty. I assumed both things were normal in the car buying business. Actually, it told a much clearer picture about this Evil Empire. In one month, I brought my Jeep back into Reedman twice for terrible leaks. TWICE IN THE FIRST MONTH. The mats still have a serious musty smell I can't get out. It took nearly one month to receive my pay off check for the remaining balance on my lease. Every time I called, I was told that it was "coming soon." In the meantime, I paid an extra month for my lease; 2 car payments that month instead of one. I also paid the added insurance because I had to drive my lease back to the original dealership. That cost me over $500 that was completely unexpected. When I finally received my check, it was for the wrong amount. So I spent another 2 trips waiting/talking to the manager to resolve the issue. Both times, he blamed the dealership that "gave" them that information. I spent two more weeks battling with people at Reedman. My payoff amount turned out to be $2,919. I received a check from Reedman for $2,300. While working the deal for my car, they GUARANTEED that that was my remaining balance. I explained prior that I don't know my total amount because I didn't come in expecting to buy a car. They took advantage of that. They told me that my signature on that page was simply a formality. WRONG. I called, and talked, and pleaded. In person and on the phone, I was blamed and told that I was responsible. They can't help me. So at this point, I'm out an additional $750-$1,000 one month after my deal. Fed up, I asked to talk to the general manager to plead my case. Five minutes later, I received a call from the overall manager of the used car lot making all kinds of accusations and blaming me for putting myself in this situation. He yelled at me. He cursed at me. And at one point, he screamed repeatedly when I said I was going to inform friends of my experience "ARE YOU THREATENING ME! ARE YOU xxxxx THREATENING ME!" Eventually, he offered me $150, the amount I paid extra to have my car insured. I accepted. After this amount of time, I was tired and fed up. It was a gesture. I never once received one sorry for the behavior I experienced nor the mixup with the the payoff amount. That money may mean nothing to them but it's a xxxx of a lot to a newly wed couple just starting out and trying to build a life together. I still asked repeatedly to speak with the general manager and in so many words, was told that I could only reach him through email. I still haven't received the $150. When I called today, there was another error and no one ever processed the check. I may get it in a week. This is the type of customer service and business I experienced. This is it. Major losses, constant stress, and not much humanity. John was a good salesman and person, but the people above him... wow. After getting screamed at by the manager, I was nervous to walk in and pick up my car the next day after being in the shop again. Oh, by the way, the finance company they set me up with has an impossible to reach customer service center and has been down for over a week. I can't pay for my car. Please, Consider accountability and humanity when choosing businesses. I will never make this mistake again. By the way, I may not have gotten apologies for the loss of money, but I was told many times how helpful they've been to me and how much I should appreciate their hard work. More

Jeckyl and Hide Once we walked into the dealership I was greeted by Franklin and he was very receptive and nice. He explained the vehicle we were interested in and sh Once we walked into the dealership I was greeted by Franklin and he was very receptive and nice. He explained the vehicle we were interested in and showed us the inside and outside of it. He gave us plenty of time by ourselves to talk about different items and we drive the vehicle on the test track that they have, which was nice because we saw how the vehicle handled in rain as it was raining that day. After we left the dealership I said to my wife, I want to get a new vehicle also. The next day I came back and purchased one for myself. I would go there again, no questions asked. Little did I know that going back three years later they were rude and dealing with the same people they had amnesia and couldn’t care less about my business. More