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Red McCombs Ford
San Antonio, TX
421 Reviews
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421 Reviews of Red McCombs Ford
July 13, 2023
Excellent transaction, would recommend to anyone. Great team of people, extremely helpful and great to work with. Great team of people, extremely helpful and great to work with. More
by Ronald.bullock
Employees Worked With
Alex Lind, Shawn Barry, Joe Martinez, Andy Dillon, Cliff Deleon, Jesse Suniga, Anna Halloran
March 07, 2023
Horrible dealership and the worst service after the sale. My mother purchased a new 2020 Ford Explorer and had the transmission replace within the first year of ownership. Now she is dealing with brake issue My mother purchased a new 2020 Ford Explorer and had the transmission replace within the first year of ownership. Now she is dealing with brake issues that the dealership can’t seem to figure out what is wrong. They do not return calls and did not give her a loaner vehicle despite having paid for the expensive maintenance package. My family has purchased all their vehicles from Red McComb Ford for decades. This will be the last purchase my mother makes from them. She is still waiting on a phone call back from the service manager. More
by divemaster7600
Employees Worked With
Ruben Rodriguez
October 12, 2022
Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were rea me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss. More
by judd.kennedy88
Employees Worked With
Carson, Seth
September 03, 2022
Service was great. My advisor kept my husband updated about my vehicle while I’m on out town. They made sure my recalls were assessed and corrected. Thank you. My advisor kept my husband updated about my vehicle while I’m on out town. They made sure my recalls were assessed and corrected. Thank you. More
by jlwill
Employees Worked With
Jose Renteria
