Ray Price Honda

Great service Went in to Lease A 2016 civic. Salesman was very knowledgeable and friendly. He did a great job getting to where I needed to be, to get me into my n Went in to Lease A 2016 civic. Salesman was very knowledgeable and friendly. He did a great job getting to where I needed to be, to get me into my new vehicle. More

Great People but made BIG ERROR... then fixed it! Before I begin I think it's important to know that the number 1 least trusted profession in America is a politician and the 2nd is a car dealer. That Before I begin I think it's important to know that the number 1 least trusted profession in America is a politician and the 2nd is a car dealer. That means that You need to do your due diligence on everything before purchasing a vehicle. Knowledge is power and lack of knowledge will cost you. Let me try to make a long story as short as possible. I researched everything under the sun until I was content at making a car deal. To give you an example of how specific I was about EVERYTHING... I even calculated the percentage of time the car was going to be used in a year. 5.93% of the time my wife or I would be driving the car and the other 94.07% of the time it would be parked. Anyway, I decided to sign up for an account at TrueCar so I could screen the dealers who contacted me. I received 6 dealers in my area and Ray price Honda was the farthest which put them at a HUGE disadvantage. I spoke (via email) to each and every dealer who contacted me through TrueCar. I was direct and to the point with what I wanted and what I was going to pay for and what I was not going to pay for. I had already test driven the car I was looking at so I didn't have to have that experience and was ready. The only person who got my attention on a solid deal from the first few email exchanges was Jarrett from Ray Price Honda. All the others tried to string me along. In my opinion, he was as honest and straightforward with me as he could have been and I knew it from our first email. So, 27 emails later I agreed to make a deal with Ray Price Honda thanks to Jarrett. Jarret gets 5 stars. Then Jarrett passed me over to Felix who would handle the rest of the deal because Jarrett is the internet salesperson. Let me say that Felix was great. He was friendly, personable and down to earth. He is the kind of guy I could become friends with. I can go on and on about him but this is about the total experience and why Ray Price Honda isn't a 5 star place. Felix gets 5 stars though. Moving right along... After we were done with Felix we got passed on to Greg who handled the paperwork and without a hitch we had our car. Boom done... Yep it was that simple. Up to this point 5 stars was how I felt. However, before we drove away my wife and I wanted a second car for the family and our lease on our current car was coming up real soon. We told Greg and he pointed out a car that would fit our needs and so we started talking about doing a second deal. I told Greg that we had 3 more months on our current lease and we were over significantly on our miles. So, he took a look at the car. Like any normal dealer he pointed out all the flaws with the car. He said it had balding tires and there were nicks here and there but he would crunch some number to see if we could do a deal. A week later I contacted Felix who gave me some numbers via Greg and my wife and I agreed. Then my wife drove down by herself while I was with the kids to turn over our old car and drive away with our 2nd Honda in less than 2 weeks. However, when my wife arrived Greg said the numbers were overvalued because there were some things they hand not seen before. These miscalculations would cost us another $23 a month. I told my wife we weren't going to pay a penny more than the amount quoted so when Greg came back with another offer my wife walked. By the way the offer went down from $23 a month to $8 a month. As my wife was driving home I said that although I didn't want to pay a penny more this was a case of being penny wise but pound foolish. I spent weeks researching, calculating and emailing and for $8 a month we were about to have to go through this whole process again. So, after some convincing, my wife went back and finalized the deal. So, to wrap this up I give Greg 5 stars because he made the process easier up until the huge error. But 0 stars on making a really bad business mistake. Keep in mind there is a possibility that those measly $8 were out of Greg's hands because of upper management but being that he was the face of this part of the deal it gets credited to him and he can share my sentiments with them. Here are the 2 HUGE mistakes that does not make this a 5 star place/deal. 1. They should have looked over the car completely before agreeing verbally and through email to any deal. Ray Price Honda has been in business for over 100 years and should know to handle this situation. A mistake like this is just amateur and unprofessional. 2. They should have eaten the loss as that was their mistake and not ours. Had they eaten the cost this would be a 5 star review with a guarantee of future business. They actually let my wife walk out the door for $8 a month because of their negligence. $8 a month times 39 months is a total of $319. I am confident that if they cut back on some envelopes, toilet paper and pens they could have financially justified the loss and locked in a customer for life. All in all, I liked the 3 RPH guys who we dealt with but the error and decision making on their part was inexcusable. *** I am updating this review because the deal changed after this was posted. A gentleman named Brian from Ray Price Honda called me up to tell me that he read my review (above) and that they don't want to lose me as a future customer. He then said they were going to rip up the lease we signed and honor what they first quoted me because they were wrong. Although, this should have never happened, their apology via a new contract is accepted. Brian gets 5 stars for the fixed error. More

Great experience Felix did a great job finding the perfect car the first time. No games or bs to deal with. Friendly and fantastic customer service! Would highly recom Felix did a great job finding the perfect car the first time. No games or bs to deal with. Friendly and fantastic customer service! Would highly recommend him as a trustworthy salesman. More

Felix Cruz thumps up Felix Cruz a great salesman gave us our space, when we needed it and gave us all the time in the world to we decided to buy ore not I would recommend Felix Cruz a great salesman gave us our space, when we needed it and gave us all the time in the world to we decided to buy ore not I would recommend Felix to all the people I know who would like to buy a car buy the way I Love my new 2016 CVR thank you Felix Cruz More