Ray Chevrolet - Service Center

Fantastic On my way to IL from TN, my head gasket went. Luckily, Ray's was there to save the day. They got my car in, had it evaluated, fixed by noon the next d On my way to IL from TN, my head gasket went. Luckily, Ray's was there to save the day. They got my car in, had it evaluated, fixed by noon the next day, and even set me up with a courtesy car so I wouldn't be without a vehicle while my car was being fixed. My deepest and sincerest thanks to Steve Eckhardt who went above and beyond to make sure I understood all that needed to be done, got me the courtesy car, and made sure I was on my way back to TN when I needed to be. You guys are WONDERFUL!!! More

excellent service The prices for service always seem fair. Every repair is explained in detail. Steve, the service adviser I try and always deal with is great., I le The prices for service always seem fair. Every repair is explained in detail. Steve, the service adviser I try and always deal with is great., I left a coupon for a discount at home, and he actually gave me a better discount than the coupon. The dealership is farther for me to go to, but it is worth it. I have dealt with Brian in the past. He is also a class act. More

Ray Chevrolet Service Review I brought one of our company vehicles to Ray Chevrolet to address an issue with grinding brakes. I was quickly helped by a service representative name I brought one of our company vehicles to Ray Chevrolet to address an issue with grinding brakes. I was quickly helped by a service representative named Jessica, who had a technician assess and identify the problem. In very little time Jessica contacted me with the assessment and made arrangements for the work to be completed. The repairs were started right away during which time an additional issue was, fortunately, identified and addressed as well. While the company vehicle was being repaired, my wife’s vehicle suddenly began leaking fluid. I called Jessica for assistance and she promptly made arrangements to have my wife’s car towed from Island Lake to the service center. The problem was identified as the water pump and repairs were completed quickly and efficiently. In addition, Jessica took the time to manage getting the necessary repairs covered by the extended warranty on my wife’s vehicle. Throughout the process, Tom in the parts department made sure the parts needed were available for both vehicles. A courtesy shuttle was provided for us to pick up the vehicles and we were out the door by the afternoon of the same day! What a terrific team Jessica, her service techs, and Tom in the parts department make! They provided a seamless, efficient, high quality professional experience and I couldn’t be more satisfied. They provided an example of what “service” truly means. A big Thank You to the team at Ray Chevrolet. We will definitely be back! Thank you John, @ Ray Chevrolet, for helping us get this out! Sincerely, Kevin K. More

Custom service finally gets a front seat It's refreshing to see a dealership putting the customer first. The service department does an excellent job keeping my trucks on the road kudos to B It's refreshing to see a dealership putting the customer first. The service department does an excellent job keeping my trucks on the road kudos to BRIAN,Liz.  They always make the time ansswer all my questions! John is sales knows what I want, and more importantly when I want to get it so I can stop in to see him and say HI without preasure, not that he would love for Me to buy ever time I come in. More

Helpful service writers Anytime my sister or I use Ray Chevy for service on our vehicles, we always get a fast, knowledable service writer! Rob always knows what needs to be Anytime my sister or I use Ray Chevy for service on our vehicles, we always get a fast, knowledable service writer! Rob always knows what needs to be done, how long it will take, and if we will need a loaner vehicle or not! Never disappointed! Thanks Rob! More

Job well done. I brought my vehicle in for service and was treated very courteous.rob kept me informed and up to date on my vehicle needs and even offered a free loa I brought my vehicle in for service and was treated very courteous.rob kept me informed and up to date on my vehicle needs and even offered a free loaner car. Repairs were done and my car is running great thanks rob and ray Chevrolet More

Top Notch Service I have had many dealings with Steve Eckhardt in the service department over the years, and he has always been great to work with! He always makes the I have had many dealings with Steve Eckhardt in the service department over the years, and he has always been great to work with! He always makes the process as painless as possible. Through all the problems I've had with my car (no fault of the service), it is always reassuring to know that there's someone who cares waiting when I arrive. A++ More

Excellent Service Dept /Steve Eckhardt I take all the vehicles in my "fleet" to Steve Eckhardt at the Ray Chevrolet Fox Lake service department, including my foreign vehicles. Quick, courte I take all the vehicles in my "fleet" to Steve Eckhardt at the Ray Chevrolet Fox Lake service department, including my foreign vehicles. Quick, courteous, & professional and at competitive pricing. Outstanding service technicians. Highly recommend. See Steve! More

Bought a vehicle and fixed it all up for me. Brian Abercrombie and Rob Chavez were great! These guys really do know how to help a person out. I really appreciate the phone calls to let me know wh Brian Abercrombie and Rob Chavez were great! These guys really do know how to help a person out. I really appreciate the phone calls to let me know what's going on with my vehicle. Ray Chevrolet in general was a great experience from start to finish. Thanks guys! More

2007 Honda Accord Service First time customers of Ray Chevrolet after they were recommended by a friend. We went in for service on our 2007 Honda Accord, after getting poor ser First time customers of Ray Chevrolet after they were recommended by a friend. We went in for service on our 2007 Honda Accord, after getting poor service at a repair shop near our home. We spoke with Rob Chavez and he took the time to walk us through the repair options. We didn't feel rushed or pressured into making a repair decision. With regard to the repair itself we feel confident that the repair was done correctly and that we made a well informed decision based on Rob's recommendation. The prices are comparable to other repair shops in the area but its the customer service that we received that will keep us going back. More