Ray Chevrolet - Service Center

Outstanding customer service I took my 2015 Chevy Tahoe into Ray Chevrolet in Fox Lake, IL for an oil change and to have the lane departure sensor checked. Tony Hefner, my servic I took my 2015 Chevy Tahoe into Ray Chevrolet in Fox Lake, IL for an oil change and to have the lane departure sensor checked. Tony Hefner, my service advisor, was polite and efficient as he asked questions about what I had experienced with the sensor. He suggested the recent snowstorm may be responsible for the sensor icon not appearing on the dashboard and made sure to have it checked out. After the service was complete, Tony suggested that he ride along on a test drive to make sure that my concerns were met. The sensor worked perfectly and had been blocked by some snow or ice as Tony had suggested. I appreciated that Tony took my concerns seriously and was willing to ride with me to check out the sensor function. The staff at Ray was very gracious and I was offered some bottled water or coffee several times during my wait. I am a satisfied customer and will return to Ray Chevrolet in the future. More

Great service Had a great experience getting my oil change today. Tony got me in and out quickly. Explained everything easily. I left happy and will return there Had a great experience getting my oil change today. Tony got me in and out quickly. Explained everything easily. I left happy and will return there next time I need something. More

Great work by Brian my Service adviser!!!! Brian always exceeds my expectations. For simple things he literally has me out the door in minutes. I never feel pressured to buy extra stuff so I Brian always exceeds my expectations. For simple things he literally has me out the door in minutes. I never feel pressured to buy extra stuff so I completely trust him when he does make a recommendation. Keep up the great work. More

Attention to detail Rob Chavez I have to write a review even though this is unlike me because I have to acknowledge the professionalism and honest work that was provided to me parti I have to write a review even though this is unlike me because I have to acknowledge the professionalism and honest work that was provided to me particularly by employee named Rob Chavez. Employee is very knowledgeable and honest I have gone to many dealerships that do not compare. thank you for your work More

Helpful I went to get an oil change and was approached by Rob Chavez.He was knowledgeable and professional. Took good care of my car in a timely manner. I went to get an oil change and was approached by Rob Chavez.He was knowledgeable and professional. Took good care of my car in a timely manner. More

2011 Chevy Malibu Alternator To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 To begin I have lived in Fox Lake area for over 10 years!! in the 10 years I have live in this area I purchased 2008 Chevy Impala, 2010 Traverse, 2011 Malibu, and 2013 Equinox from Ray Now our daughter is purchasing her first car and of course only place to go is Ray Chevrolet!! Here was our Dilemma: October of 2016 our 2011 Chevy Malibu was driving "funny" I would press the gas pedal, RPM would increase but i am not moving no more than 20 MPH. I was able to drive it home and i immediately call GM/Chevy (warranty department) I explained the problem to their customer service over the phone gave me assistance on Diagnostic voucher. I was able to get in for an appointment right away. The service team at Ray Chevy Kyle Miller, Liz, and Brian A. were very helpful most of all very understanding of my situation. To make a long story short the Alternator on the Malibu has to be rebuild with over $2,000.00 cost I express how this is putting me on a bind and need a vehicle to commute to work. Kyle has been in direct contact with me during the diagnostic process what the issue was unfortunately it was the alternator. Elizabeth has gone above and beyond her powers to make me feel better and assure our vehicle is in good hands. My 2011 Malibu is being repaired with partial assistance with GM loyalty customer and Ray Chevrolet is WON me over!! this whole process has been stressful and sleepless night now I am HAPPY to say our vehicle will be fixed. Thank you Ray Service Department!! Rosey M. More

Great and quick customer service! Always greeted with a smile. Very knowledgeable always answers all my questions. Best customer service hands down!! That is why I will always recomme Always greeted with a smile. Very knowledgeable always answers all my questions. Best customer service hands down!! That is why I will always recommend my friends and family to come here. More

Service department Was very well taken care of and love the short wait time the waiting room is just wonderful and cheerfully decorated and the workers are so friendly Was very well taken care of and love the short wait time the waiting room is just wonderful and cheerfully decorated and the workers are so friendly More

xx engine Came in for check engine light. Kyle Miller told me have a seat he would have it checked and fixed 1 hour later it was done. replaced 2 sensors thank Came in for check engine light. Kyle Miller told me have a seat he would have it checked and fixed 1 hour later it was done. replaced 2 sensors thank you Ray Chevrolet for the fast service ! More

Glad to be doing business with Ray Chevrolet I had great cservice! Luis was on the ball quick to attend me. Great customer service. Will be coming back to do more business with ray Chevrolet. I had great cservice! Luis was on the ball quick to attend me. Great customer service. Will be coming back to do more business with ray Chevrolet. More