Ray Catena Lexus of Monmouth

My Wife and I decided on purchasing a new Lexus. This was the biggest and scariest auto purchase in our lives. The folks at Ray Catena in Oakhurst, NJ (especially John Farrell, our sales person) couldn' was the biggest and scariest auto purchase in our lives. The folks at Ray Catena in Oakhurst, NJ (especially John Farrell, our sales person) couldn't have been more helpful, nicer, or make for a more calm buying experience. Never once did we feel any pressure or were exposed to typical car dealership sales tactics. We would not hesitate for a second to recommend Ray Catena in general and John Farrell specifically if you are interested in a Lexus. More

This is the best buying experience I have had on a car. From first appointment, to showroom visit, to delivery of my car- Andrew and his manager ( Steve) were totally attentive to every detail. They wer From first appointment, to showroom visit, to delivery of my car- Andrew and his manager ( Steve) were totally attentive to every detail. They were very responsive on price- both for my trade-in, and the new purchase. I drove all the way from Sparta (Northwest New Jersey) to Oakhurst to get this car from them and will do it again. I had shopped two other dealers- no one made the personal and cordial efforts this location made to really make this a positive experience. If you are buying a Lexus, they have a very large showroom and a large inventory- I saw every color combination I was considering on the lot. Very impressive- an enjoyable experience at every step. More

Frank was very helpful with scheduling and getting us a rental car on the day of our service. Our service went very smooth. They put new tires on, changed my oil, and performed an alignment. Our overall rental car on the day of our service. Our service went very smooth. They put new tires on, changed my oil, and performed an alignment. Our overall experience was very convienant, worthwhile, and stress free! I have and will continue to recommend friends and family to Ray Catena of Monmouth! More

Purchasing my second car from Ray Catena and wouldn't go anywhere else. The customer service in the service department exceeds all expectations. They do what they say they're going to do, in the time fram anywhere else. The customer service in the service department exceeds all expectations. They do what they say they're going to do, in the time frame stated. The waiting is very comfortable. The salesman made me feel like he cared, and wanted me satisfied. I trust this dealership, and I can't say that for others I've dealt with. More

This dealership is about 40 minutes away from my house. I went to the location to buy a used RX 350 and the car we wanted was a bit out the price range. They called us back the next week to make a deal and s went to the location to buy a used RX 350 and the car we wanted was a bit out the price range. They called us back the next week to make a deal and so I traveled down there again. The trip proved to be a waste of time because they never intended to come down to my price range and had me walk out with a $1,000 disagreement on the table after discussing the cost for 1 hour. It seems rather obvious that this dealership has no problem putting their ego above making a sale, which is beyond me in this economy. So we bought our car (exactly comparable w/ even less mileage) from a different dealership for the cost we wanted. More

Best dealership EVER! Bob Mongiello is definitely an asset for the Ray Catena organization. He jumped through many hoops and hurdles for us and gave us the best car buying experience we've ever had - we asset for the Ray Catena organization. He jumped through many hoops and hurdles for us and gave us the best car buying experience we've ever had - we've purchased cars for over 30 years! This young man really knows what it takes to please his clients. I HIGHLY recommend Ray Catena Lexus and most definitely Bob Mongiello. Oh yeah - Rich and I LOVE our RX 350! - Carol Steinhauer More

I also dealt with Joel Cohen. From start to finish my enitre experience was great. I live in NJ, about 75 miles from the Ray Catena location in Oakhurst. My local dealer just played games and I got tir enitre experience was great. I live in NJ, about 75 miles from the Ray Catena location in Oakhurst. My local dealer just played games and I got tired of the xx. Joel gave me a great deal.. I did work him a little bit but he made me feel like I got a great deal. Jim More

I did not see any ratings/comments on Ray Catena and hence wanted to share my experience. Interestingly I saw Joel's name mentioned by another customer under Difeo Lexus! I bought my Lexus via the in hence wanted to share my experience. Interestingly I saw Joel's name mentioned by another customer under Difeo Lexus! I bought my Lexus via the internet. Joel was really good and he was pretty good with my kids and m-in-law and most importantly my wife. I did my homework on the internet to figure out the best cost price and Joel pretty much matched my expectations. We wanted a LEXUS but still did not want to throw away money for less desirable "dealer" options and we got what we wanted..i.e. color, options etc and Joel listened (which is rare) to us and helped us choose the options. I would highly recommend Ray Catena. After all, the employees make up the company and ultimately contribute to your car buying experience (I seriously believe in that). Joel actually calls you every year about 2 times a year (without being a pest) to find out how things are, which is great follow-up. It has been 3 yrs since I bought my RX and we are very happy. I did not give a 5 for some of the aspects since I believe there is room for improvement (definitely NOT for the reason that we had any bad experiences in that area). More

I did not see any ratings/comments on Ray Catena and hence wanted to share my experience. I am looking for customer experiences with service for Lexus since we moved to a different township and wanted t hence wanted to share my experience. I am looking for customer experiences with service for Lexus since we moved to a different township and wanted to share my experiences with Ray Catena's service (frankly I was appalled by the experiences of some of the customers with Lawernce Lexus, but I do not find it hard to believe since I had visited them twice for purchase. Finally took my purchase to Ray Catena. Now onto service at Ray Catena). Service is ok, I reckon. I have to admit that in '05 to '06 I had much better experience. In '07, there have been some changes in the service personnel and their attitude is not the best. For example, Lexus has now come out with an extended warranty (upto 100k miles) and you have the option to purchase it. This guy was pushing it so hard and more than that, he said statements along the lines of "some people break their lease because they can't afford to own a Lexus". In short, it left you with a feeling that if you did not purchase it, you are a pauper! (which is why I rated them 3!) It was similar story the last 2 times that I visited (not the same rep...mind you). On the service side, they are generally ok. Though the last time I went in April, they said they did not "hear" a noise coming from the body which I had no trouble hearing! I reported this to them the last 2 times and it is still pending. But I have to admit that the service that they perform is pretty good. For example, I had moisture in my head lamp, which they readily replaced (a faulty part as acknowledged by Lexus) at no cost and no hastle. In short, when I drive out of the service area, I do find a difference in the RX330 (for the better). More

I live about 90 miles from the dealer so I wanted to get a quote before I go. Surprisingly I got a very attractive quote over the phone which is a lot less than my local dealer had given me. The 90 miniute a quote before I go. Surprisingly I got a very attractive quote over the phone which is a lot less than my local dealer had given me. The 90 miniute drive was all worth it. I definitely recommend this dealer to any one who is looking for a Lexus. More