Ray Catena Lexus of Monmouth

Used car purchase Alex was very knowledgable about the purchase. He answerered all my questions and made my visit very pleasant. I certainly would recommend him to frie Alex was very knowledgable about the purchase. He answerered all my questions and made my visit very pleasant. I certainly would recommend him to friends and relatives. Any future purchases will be referred to and handled by Alex. More

Oil Change-Terrible Experience Just left here, an absolutely terrible experience. I made an appointment a week ago for a synthetic oil change and am told that it's 79.95, I tell the Just left here, an absolutely terrible experience. I made an appointment a week ago for a synthetic oil change and am told that it's 79.95, I tell the woman I'm speaking with that the website says 49.95, she puts me on hold and says yes that's correct we are running a special right now. I come in today and Jason (I believe) tells me that the oil change is 79.95, I explain that the website states that its 49.95 or 59.95 (I didn't remember as it's been a week) and he says okay I didn't know we were running a special (the website doesn't even say it's a "special"-just says that's the price). Anyway.. I wait for over 2 hours, when I was told that it'd take 1-1.5 hours when I made the appointment. So finally they say my car is done and I get the invoice for $64 and change. I say.. the website says it's $49.95, how is it $64? So then Jason says, I thought you said it was $59.95? I said I wasn't sure if it was 49.95 or 59.95 but I checked when I was waiting and it was 49.95. Then he goes on to say they need to change the price and this and that. He also goes on to say that the "special" probably isn't for the oil my car takes but for 0-20W oil.. I said it doesn't specify this on the website. So they did adjust the price but why should I have to go through all this? The service dept. and it's employees should know the price stated on the website!! Also, you should not just take the higher price of what I said it might be (49.95 or 59.95) without checking for sure yourself! I don't understand the lack of knowledge and care that was exhibited here today with the pricing. Terrible., More

Excellent Deal!! Gary Placona is an excellent sales rep. He gave me a deal I could not resist. I love my new Mazerati Gibli in Blue Color. I will definitely recommen Gary Placona is an excellent sales rep. He gave me a deal I could not resist. I love my new Mazerati Gibli in Blue Color. I will definitely recommend him to all my friends. More

Awesome Customer Service! When I went to Ray Catena in Oakhurst for service I was shocked at the treatment I received from my salesperson, Gretzky Fleurant, and the service rep When I went to Ray Catena in Oakhurst for service I was shocked at the treatment I received from my salesperson, Gretzky Fleurant, and the service rep Michael Farrell. They treated me as if I was just as valuable to them as a brand new customer coming in to buy a car. To receive the customer service I did after buying a car there was really refreshing. Those things don't happen very often, if ever. Would definitely go back there to purchase as well as refer friends and family. Much respect for a business run that way. More

Ryan was very good in dealing with us and helpfull we had great experience in buying from Ryan at this dealership,got new ES 350 after three years wait,but got four new cars for our company from Catena we had great experience in buying from Ryan at this dealership,got new ES 350 after three years wait,but got four new cars for our company from Catena group,all Luxuses.I would definitely recommend Ryan and this dealership. More

Steve Morfino walked me through the various monthly leasing options, worked with me on finding a car that would work best for my needs, handled all of the outside walked me through the various monthly leasing options, worked with me on finding a car that would work best for my needs, handled all of the outside hassle associated with switching insurance and registration and was willing to take as much time as necessary to show me the various features available in the car I selected to lease. When I dropped in unexpectedly to finish up the final paperwork between work appointments, Steve was momentarily detained with other clients and, at my request, he had a colleague, Gretzky Fleurant, walk me through the paperwork in order to expedite. Gretzky was helpful and informative in the few minutes before Steve was able to join us and finish up the process. All in all, the entire experience was courteous, professional and informative. As a matter of fact, when I left, I drove to the destination on the car's GPS that Steve showed me how to use. Steve Morfino is good at his job. Definitely recommend. More

We did not think we would switch We loved our Acura RDX and were ready to buy another Acura but we thought we would stop by the Lexus dealership first. Steve Morfino of Ray Catena Le We loved our Acura RDX and were ready to buy another Acura but we thought we would stop by the Lexus dealership first. Steve Morfino of Ray Catena Lexus was recommended to us by a good friend so we met with him to go over the Lexus RX and what it could do. Steve was by far the best sales rep we have dealt with over all our years of buying cars. Steve took his time in walking us through all the attributes of the Lexus RX and gave us a price that we knew was unbeatable. This is the fifteenth car we have purchased from various dealers and we were impressed with Steve's knowledge, professionalism, and no pressure approach in working with us on trying to complete our decision. This is the most we have ever paid for a car, but we are very comfortable with our decision. He is the best. More

Service loaner led to new RX350 purchase. We have bought our third Lexus from Ray Catena. They all were high quality cars that provided great value, style & comfort. The 2016 model is one of We have bought our third Lexus from Ray Catena. They all were high quality cars that provided great value, style & comfort. The 2016 model is one of the best SUV's I have driven at any price. The salesman Ryan Herzenberg is very professional and fair. I would recommend him to others for a painless purchase process, rare in new car purchases. More

Outstanding all around! Travelled 1 1/2 hours to get to this dealership and it was worth every minute! The pre-owned car was exactly as described and expected... So we drove Travelled 1 1/2 hours to get to this dealership and it was worth every minute! The pre-owned car was exactly as described and expected... So we drove away with it. No nonsense, pure professionalism from Ryan Herzenberg. A relaxed, no-pressure atmosphere. We recommend this dealership and Ryan to all, with the highest of ratings. Oh, and the 2013 Lexus RX 350 is awesome! More

Best car buying experience This was my first experience with Lexus and let me tell you it was amazing, it makes me never want to go to another dealership again! From the second This was my first experience with Lexus and let me tell you it was amazing, it makes me never want to go to another dealership again! From the second I walked in everyone was friendly and was greeted promptly by the receptionist. I liked that you weren't attacked by sales consultants the second you walked in. I was put with Ryan Herzenberg and I am so happy that I was! He was completely thorough, friendly, down to earth, reasonable and real from the second we started talking. I told him what I wanted and he made sure he did everything he could to get me the car that I wanted. He kept me informed with everything throughout the whole process so I always knew what was going on. Dealing with Ryan, I had the most pleasant car buying experience ever and it was so easy and relaxed, not stressful at all!!! I am so thankful for everything Ryan and Ray Catena Lexus of Monmouth did for me to get me into the car I really wanted! I will be back for sure! More