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Randy Marion Cadillac of Jacksonville

Jacksonville, FL

3.6
220 Reviews
Call Dealership (904) 642-5111

4700 Southside Boulevard

Jacksonville, FL

32216

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220 Reviews of Randy Marion Cadillac of Jacksonville

February 16, 2025

After attempting to purchase a 2005 BMW from Rany Marion Cadillac of Jacksonville, we need to share with others our experience. First, we visited the dealership and took a test drive. The Sales R More

by robertjrufus
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Rob Del Vecchio
Report | Print
Feb 19, 2025 -

Randy Marion Cadillac of Jacksonville responded

NOTE: Same reply to several negative reviews from the same customer: We understand that you were here for a test drive before visiting other dealers to test drive other models. We appreciated your forthcoming and made sure to go over the features and options on ours before your test drive. Obviously you came back to purchase it and it is unfortunate that we were not able to get a deal together. From our understanding, we accepted an offer over the phone for the sale price. As for our Resistall fee, it is clearly labeled on our website (and vehicle addendums) and disclosed to every customer purchasing a vehicle from us. As a matter of fact, most customers appreciate that we apply an exterior and interior protection that includes a warranty. Upon further investigation, we are already nationally and competitively priced online on a rare, mechanically sound, and cosmetically superior car and agreed to your offer that was far less than our advertised price - even including the Resistall warranty. With having that said, we do appreciate the opportunity and will be investigating on how this could have possibly been handled better.

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

February 16, 2025

A very disappointing experience. After a week of the sales dance (back and forth) we arrived for a scheduled appointment to purchase an auto. The sales rep presented a sales recap, More

by robertjrufus
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Nash, Rob Del Vecchio
Report | Print
Feb 19, 2025 -

Randy Marion Cadillac of Jacksonville responded

NOTE: Same reply to several negative reviews from the same customer: We understand that you were here for a test drive before visiting other dealers to test drive other models. We appreciated your forthcoming and made sure to go over the features and options on ours before your test drive. Obviously you came back to purchase it and it is unfortunate that we were not able to get a deal together. From our understanding, we accepted an offer over the phone for the sale price. As for our Resistall fee, it is clearly labeled on our website (and vehicle addendums) and disclosed to every customer purchasing a vehicle from us. As a matter of fact, most customers appreciate that we apply an exterior and interior protection that includes a warranty. Upon further investigation, we are already nationally and competitively priced online on a rare, mechanically sound, and cosmetically superior car and agreed to your offer that was far less than our advertised price - even including the Resistall warranty. With having that said, we do appreciate the opportunity and will be investigating on how this could have possibly been handled better.

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

Feb 19, 2025 -

robertjrufus responded

I’m not sure who wrote this response to my dealer review or what the specific purpose was… other than to say: a) the $1,000 fake fee for paint protection was in the fine print; b) no one else is complaining; or c) veterans and old people are pain in the xxx. That said, let’s consider some real facts: 1. When I inspected the car on Feb 8, I told the sales rep (Nash) that the car was dirty and needed to be detailed, specifically washed and waxed. He advised it would be taken care of. 2. During our Feb 8 visit, Nash printed off the Carfax and pointed out the many per-sale services recently performed by the dealership --- it did not include “paint protection.” 3. When I spoke with Nash on Feb 13, $14,500 was the out-the-door number. 4. When we arrived on Feb 14, I again inspected the car. It had been washed… but there was no evidence of waxing or paint protection. Again, we are talking about a 21-year-old car. 5. On Feb 17, I received a note from Nash that every car sold by the dealership included the paint protection up-charge. WOW! If you sell 1,000 cars per year x $1,000 for paint protection…you’ve made an easy $1,000,000. 6. More than 80% of cars purchased are financed…; that said, an additional $1,000 for paint protection seems immaterial over 5 or 7 years, easily ignored. Again, I’m not sure what your objective was in responding to my review. If you really want to know how this could have been handled better – be transparent about your pricing. A $1,000 documentation fee is bad enough…but paint protection. You guys should be ashamed of yourselves. R. Rufus

February 13, 2025

Absolute terrible purchasing experience. We purchased a brand new 2025 ESV-V with 17 miles on it. Vehicle was delivered by a transport company recommended by the dealership with over $2,000 More

by bludevil1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jena Kassay, Arturo Anadio, Pete Riera
Report | Print
Feb 19, 2025 -

Randy Marion Cadillac of Jacksonville responded

This is a very unfortunate experience for both sides. Our bill of laden from the transportation company shows no damage and we still offered good faith participation based on what we thought it would cost us. Also it's unfortunate that you are not close to our dealership so it could be addressed by our own body shop/service department.

Feb 19, 2025 -

Randy Marion Cadillac of Jacksonville responded

This is a very unfortunate experience for both sides. Our bill of laden from the transportation company shows no damage and we still offered good faith participation based on what we thought it would cost us. Also it's unfortunate that you are not close to our dealership so it could be addressed by our own body shop/service department.

February 03, 2025

Bobby and the team at Randy Marion Cadillac were awesome. The buying process was smooth and super easy. Bobby was clear and transparent in everything throughout the whole process and walked me through every More

by JDaw0123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Thompson, Mario Jackson
Report | Print
January 26, 2025

A hidden gem of a dealership and salesman, Bobby T. Stuck with me thru the ups and downs of me getting my finances in order from start to finish he stayed onboard with me for nearly 2.5 weeks on my pur More

by 2016gt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Thompson , Mario Jackson
Report | Print
December 09, 2024

Bobby T. was very professional. I initially called about a Yukon Denali and he said that was at a North Carolina location (I rechecked the website and it was) More

by ssilberman91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Thompson
Report | Print
May 01, 2024

Our salesman, Jag, really worked with us. He showed us used and new options. We got a fair price on a new vehicle, and he continues to answer our questions as they pop up. Good guy! More

by Bkern60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jag Jabhab
Report | Print
March 21, 2024

The worst salesman I have ever met with. Also sales manager was horrible called about a Cadillac that two salesman said they had and found out they don’t have it from their sales manager he More

by Yes, the man in Black
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy McBride, Zach Nelson
Report | Print
February 05, 2024

Tommy was great, he was straight forward, with no xx, took his time making sure everything was taken care of before we spoke about the trade. The trade should have been a little better, but I don’t see More

by Salty6828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Ahmadi, Tommy McBride
Report | Print
January 31, 2024

We bought a new Escalade out of state and picked it up away from the seller's dealership. We found a few minor fitment and QC issues after getting a chance to look the car over more thoroughly. We brought More

by Mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcis, Zoe, Paula
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