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Randy Marion Cadillac of Jacksonville
Jacksonville, FL
220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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220 Reviews of Randy Marion Cadillac of Jacksonville
January 22, 2024
Tommy the salesperson could not have been more insulting. After low balling my trade in value, he attempted to shame me for trying to negotiate the best possible deal. He asked if it was OK if they made After low balling my trade in value, he attempted to shame me for trying to negotiate the best possible deal. He asked if it was OK if they made any money on the deal, then asked if I make money on my deals where I work. And that’s when we walked out. More
by Jay M
Employees Worked With
Tommy McBride
August 27, 2023
I am dealing with Mr Steve vehicle buying process he is a very experienced and very helpful person I purchase vehicles before but cadillac jacksonville has a really good experience. Thanks again Mr Steve very experienced and very helpful person I purchase vehicles before but cadillac jacksonville has a really good experience. Thanks again Mr Steve More
by Amin
Employees Worked With
Steve Terbrueggen
February 11, 2023
It was a great pleasure to purchase a Certified Pre-owned 2020 XT-5 from Claude Nolan Cadillac. The Business Manager, Pete and the Sales Manger, Art are pleasure to work with. The staff are awesome, especi 2020 XT-5 from Claude Nolan Cadillac. The Business Manager, Pete and the Sales Manger, Art are pleasure to work with. The staff are awesome, especially Steve Smith, from test drive to sign the sales agreement, no hidden cost, no solicit for unnecessary service. Steve took his time to explain the features of the XT-5 and set up Onstar for me right on site. My newest purchase was sent to clean and detail again before signing the sales agreement. It took me around 4 hours from test drive appointment to drive my XT-5 home the same day. Awesome experience!!! More
by AdaP
Employees Worked With
Steve Smith
February 07, 2023
Very unprofessional service providers and managers. Disrespectful to women. They tried to scam me today by adding charges after I paid the bill in full. The cashier told me the bill was correct. I paid Disrespectful to women. They tried to scam me today by adding charges after I paid the bill in full. The cashier told me the bill was correct. I paid it in full over $1200 4 new tires and a battery and then they tried to add another $89.00 for a wheel alignment which they said was free with the tire purchase but then tried to charge me for it saying they made a mistake on my bill. Total nonsense. We bought our new Cadillac there and take it in yearly for maintenance. I was OK with needing new tires and a battery but I am not OK being lied to. I wrote a detailed review on GOOGLE regarding the shameful way that I was treated today as a loyal long time customer, maybe because I am a woman they thought they could get away with it. In the past I have given them 5 star reviews but this is the second one star review as I had a bad experience last summer also. Corky is no longer there but he was great, very professional and respectful, he always took care of me. This is no longer the family business that provided great customer service and valued their senior citizen customers as I am almost 80 years old. Totally shameful the way I was treated. More
by mjcoxnp
Employees Worked With
Paul? and the Service Manager who did not even introduce himself
January 28, 2023
I recently purchased a 2017 CTS-V from this dealership. I found the car online and called about it. I live in SC . I needed to be able to talk to someone that I felt was honest and trustworthy. I met Steve I found the car online and called about it. I live in SC . I needed to be able to talk to someone that I felt was honest and trustworthy. I met Steve Smith via of telephone. He told me all that I needed to know about this car and answered any question that I had. The transaction went well and the car was delivered to me in a very timely manner. Steve Smith is a “people person” and was very honest and upfront with me. This car turned out to be exactly what Steve said that it was. He told me every little detail about the car and sent me pictures of it. Steve is an asset to this dealership! By the way, I love this car! More
by Bob
Employees Worked With
Steve Smith
September 02, 2022
Many thanks to Steve Smith and Jimmy Yonkowski for their assistance. Smooth deal with great communication and follow through. Very professional and best of all I really love the car. assistance. Smooth deal with great communication and follow through. Very professional and best of all I really love the car. More
by Gary Peterson
Employees Worked With
Steve Smith
July 09, 2022
We purchased a vehicle from this dealership and was very pleased by the professionalism and care we were given by Steve Smith. He made a long-distance transaction smooth and possible, and ensured we were ha pleased by the professionalism and care we were given by Steve Smith. He made a long-distance transaction smooth and possible, and ensured we were happy with our purchase. He was very knowledgeable and answered every question we had. I would recommend this dealership to anyone looking for a vehicle, new or used. Ask for Steve Smith and you will be very pleased with you buying experience. More
by MOM.ASHLEY56
Employees Worked With
STEVE SMITH
June 24, 2022
Steve Smith has assisted us with two purchases of Cadillac autos.. He is honest, upfront with his offering and a pleasure to work with. He is attentive to your needs and quick to respond. Cadillac autos.. He is honest, upfront with his offering and a pleasure to work with. He is attentive to your needs and quick to respond. More
by Pdeese216
Employees Worked With
Steve Smith
