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Ramsey Subaru

Ramsey, NJ

4.9
3,935 Reviews

905 Route 17 South

Ramsey, NJ

07446

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3,935 Reviews of Ramsey Subaru

January 28, 2021

They were fast, polite, and honest. Can't ask for more. Easy drop off and pick up. All precautions taken. Great service department, would recommend. More

by kt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano
Jan 29, 2021 -

Ramsey Subaru responded

We're so glad to see you had a great experience with our Service Department, thank you for sharing

January 28, 2021

John Kane the service writer was clear with what was going on. Gave a accurate estimate when the car would be ready. No surprises. Good experience. More

by KLGAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kane. 5 star
Jan 29, 2021 -

Ramsey Subaru responded

Thank you for sharing, we're glad you had a great experience with our Service team!

January 28, 2021

I'll drive the extra distance in order to deal with Ramsey. They are thorough and logical and offer loaners with very few questions asked. This time they needed to order a part under warranty and h More

by BRock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maggi, Jon DeStefano
Jan 29, 2021 -

Ramsey Subaru responded

Thanks so much for sharing! We appreciate you going out of your way for us!

January 28, 2021

Did a great job. Dealership was clean and the staff was super friendly. They clearly explained the differences between models. Overall a very positive experience. More

by ANNWSHANNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service, Brad Bookstein
Jan 29, 2021 -

Ramsey Subaru responded

Thank you for letting us know, we appreciate the kind comments!

January 27, 2021

One of the heat shield was loose and rattling and you guys wanted to replace the whole exhaust pipe. unvbelievable! At lease give me some options on how you can fix it. More

by ARVNDZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon DeStefano
Jan 29, 2021 -

Ramsey Subaru responded

We're very sorry to see that you're unhappy with your service visit. If you wouldn't mind replying privately with your contact info so we can look you up, we'd like to be able to address this properly. Thank you!

January 27, 2021

i brought the car in for the air bag recall & oil change. my car started sparking after! was told Subaru didn't secure the battery clast which was touching and shorting the battery which caused sparks and More

by INFO83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon DeStefano
Jan 28, 2021 -

Ramsey Subaru responded

Hello, can you please reply privately with your contact information so we can investigate this properly? You may also email Alison at alamazza@ramseycars.com for assistance. We take your experience very seriously and would like the opportunity to address it appropriately. Thank you

January 27, 2021

The day after my service my oil light went off and I had to put oil in my car. I had just spent almost $1000 on service and the next day I needed oil. Makes me worry about the quality of service received. I More

by GABRIELLEKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ramsey Service
Mar 18, 2021 -

Ramsey Subaru responded

Hi Gabrielle, we're not sure why our reply didn't post sooner, but we're very sorry to see that you had a negative experience with your recent service! Hopefully all has been rectified by now, but if you need any further assistance at all, please don't hesitate to give us a call.

January 27, 2021

The dealership was able to get me in right away to replace a bad tire still under warranty. I always appreciate their being able to do emergency work for me. More

by IVBNNJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon DeStefano
Jan 29, 2021 -

Ramsey Subaru responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

January 27, 2021

Fast, efficient & polite lease return service at Ramsey Subaru. Our lease return had already been inspected, was verified by a salesman. We returned the keys, signed off on the paperwork & were on our way. More

by PEGGY5312002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service, Jon DeStefano
Jan 29, 2021 -

Ramsey Subaru responded

We're happy to see that you had the type of experience that we strive to provide. Thank you for sharing!

January 27, 2021

James was very thorough and helped to keep me informed the whole time so I knew what was going on with my car. The staff there are very pleasant to deal with. More

by NEEK2U2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Service
Jan 29, 2021 -

Ramsey Subaru responded

Thank you for sharing, we're glad you had a great experience with our Service team!

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