Ramsey Mazda

I went to this dealership because my father wanted me to get my new car there because he had gone to Ramsey mazda with my little sister to get her a car and he said he got a fair price and had a good experi get my new car there because he had gone to Ramsey mazda with my little sister to get her a car and he said he got a fair price and had a good experience. I had the worst expereince of my life there. Not only was the store dirty, every sales person in that store looked at you like a piece of meat. I waited for 2 hours in the show room to talk to Bill about the car I wanted. I wouldn't have minded the wait if he had actually tried to spend time with me when he was free. When he finally had time to talk to me about the car I wanted, he seemed uninterested in what I wanted and didn't explain any of the additional packages or options for the Mazda 3 5-door. When he did take time to sit down with me, he kept getting up to go talk to other people looking at cars in the show room or going outside and smoking cigarettes. Everytime I had to fill out another form it meant I would be sitting alone at a desk for another 30 minutes. All I knew was I wanted White with black interior and a moon roof. He tried to talk me out of the car I wanted because they didn't have that color in stock, when I refused to be manipulated and settle for a car I did not want he refused to offer me a discount for anything (I am a recent college graduate and a first time buyer) but he did try to SELL me yankee tickets. He made a huge deal about how difficult it was to find the car I wanted and it took a week for him to locate it--the wait was not the problem for me. When the car finally came in I had an appointment to pick it up at 7pm. When I walked into the dealership to finish my paperwork I had to wait another 2 hours to sign the financing papers. The car was there and ready to go accept Bill noticed that there were all weather mats in the vehicle; while I was still sitting in the car he opened all the doors and took all of them out telling another guy that worked there about "HOW SCREWED HE GOT ON THIS CAR." It was UNPROFESSIONAL to say the least. The finance guy ( I do not remember his name ) was very nice and was the only person to appoligize to me about the wait. I gave them a $2500 cash down payment and finally got to leave. About a week later I recieved a phone call at work from the dealership telling me there was a problem with my paperwork and I had to come back to the dealership to resign the papers. I work and live approximately 40 miles 1-way from the dealership (I went there because of my father) and asked them if they could fax me what needed to be resigned and they refused. I drove there after work to find out that THEY had written the wrong amount on my MSRP by $200 and the bank would not pay them because of their mistake. They would not compinsate me for the miles I had put on my vehicle to drive there out of my way. When I walked into the dealership I was treated with disrespect. It has been 2 months since this has happened and they STILL call me to take surveys after I told them I will not be returning to that specific dealership and please not to contact me. Bottom line, the Mazda 3 is a wonderful car and I would recommend getting one. However, I would never recommend this dealership to my worst enemy. This was the largest group of unprofessionals I've ever had to come into contact with. More

About 2 Weeks ago i had the Honor, and Heart warming privledge of purchasing a Brand New Mazda CX-7 with Peggy. As soon as i walked in the door her warming smile and positive attitude made the purchase privledge of purchasing a Brand New Mazda CX-7 with Peggy. As soon as i walked in the door her warming smile and positive attitude made the purchase a lock. She did all she possibly could to accommodate me with the best rate and going over the details of my new car. This is my 2nd Mazda purchase from Ramsey Mazda, and both times i have been overwhelmed by far with Above Excellent service. What i appreciate most is the you are treated as an Individual and not as a Profit number, which i dislike. As long as Mazda Ramsey will be there i will be a faithfull and repeat Customer. Thank you Peggy. May all that is great come to you .. More

I would like to say that the sales team at Ramsey Mazda knows what it is to run a successful business. Peggy Witkowski and the other sales persons provided me with a level of service that is outstanding! knows what it is to run a successful business. Peggy Witkowski and the other sales persons provided me with a level of service that is outstanding! I got more than I wanted in this car buying experience. My car is a perfect match for me and I think I was lead to Ramsey for a reason. Thank you all for your cooperation in finding what I wanted and for a price that I could afford. I love my Mazda 3 that is fully loaded!!!!! Jennifer Brown More

Ramsey Mazda succeeds in providing a level of customer service that I thought was no longer possible to find. My Sales Consultant, Peggy Witkowski, put her entire focus not on the car itself, but on my s service that I thought was no longer possible to find. My Sales Consultant, Peggy Witkowski, put her entire focus not on the car itself, but on my satisfaction and comfort level with the car and the entire car leasing experience. To me, it's the little things that create that EXCEPTIONAL customer service experience -- little things like offering me a bottle of water, providing a professional introduction to the Finance Manager, cooling off the car while I was completing the paperwork so that I wouldn't have to get into a hot car, offering to pick me up if getting a ride to the dealership was inconvenient for me, thorough explanations of the car features, a true concern that I knew how to get to the dinner I was attending that night,.... I could go on and on. I have never been overly impressed by the service I received with any car dealership, the service levels are mediocre at best - but THIS experience was quite different. The service at Ramsey Mazda blew me away. Congratulations on raising the bar when it comes to service. Who knew that car buying CAN be ENJOYABLE!! More

I just wanted to say dealing with Ramsey Mazda was one of the best experiences I have ever had. Not only did they not lie to me, but they actually DROPPED the price by a couple of dollars in my favor! The the best experiences I have ever had. Not only did they not lie to me, but they actually DROPPED the price by a couple of dollars in my favor! The manager, Jason is by far, the most professional and courteous person I have ever met in my 15 years of buying cars. Not only was Jason a pleasure to deal with, but he is very easy on the eyes-too bad I am already married! More

Normally, I hate the thought of shopping for a new car...and the hard sell, sleazy, stereotypical car-salesman treatment I recently received at Wayne Mazda is exactly the reason why. I really had car...and the hard sell, sleazy, stereotypical car-salesman treatment I recently received at Wayne Mazda is exactly the reason why. I really had my eye on a Mazda 3 though, so, undaunted, my husband and I drove over to Ramsey Mazda. WOW...what a difference. We worked with Peggy, who was an absolute pleasure. No condescending sales rap, no hard sell, no effort to try and do anything other than answer our questions (and there wasn't a question we had that she didn't know the answer to), and help us decide if the 3 was right for us. Honestly, if you drive one, the cars sell themselves, so Peggy's low-key approach was exactly what convinced us to spend our money at Ramsey rather than Wayne. Rick, in finance, was every bit as accommodating and pleasant to work with. In fact, as hard as this may be to believe, I would actually describe our experience at Ramsey Mazda as fun. And that's not something you are likely to hear every day. Kudos to Ramsey Mazda for getting it right. In fact, kudos to the group that owns all the Ramsey dealers. In our search for a new car, my husband and I also visited Ramsey Jeep and Ramsey Subaru, and while we didn't ultimately buy a car at either, we got the same excellent service both times. More

I just recently bought a Mazda 3 from this dealership and the whole process from beginning to end was great! When I walked into the dealership, I was greeted right away, but not in the "vultures on the atta the whole process from beginning to end was great! When I walked into the dealership, I was greeted right away, but not in the "vultures on the attack" way. They were very friendly and professional. I had explained to the salesperson, Peggy, what my situation was and the type of car I was looking for (as I was only up in NJ for a year and was looking for a short term lease). Peggy helped me narrow my search quickly to the model/make of car that fit my needs. The color of the car that I wanted was not at the dealership. Peggy didn't pressure me in selecting a color out of the ones that were available at the dealership that day, and to me, that is a very significant quality to have in a salesperson/dealership (not feeling pressured). Luckily, they were able to find the color I had wanted. The price they provided was better than I had expected as well. Since I was moving up to the area for work, I had a rental car and didn't know how to logistically have two cars at the same time. I thought my options were to either a) drive to dealership with rental car, but then unsure how I get two cars to my home at the same time, or b) return rental car, but then somehow cab over to dealership. I explained the dilemma to Peggy and she went ahead and picked me up at the rental car company after I dropped off the car. This was going above and beyond in my mind considering she may have had other customers she could have been trying to get more sales from. The rest of the process was easy, as they were very organized with all of the paperwork. Peggy also took a great amount of time to go over the car features again when I picked up the car, including setting up the bluetooth with the phone to my car. More

I purchased a Mazda in December, I drive to Bethesda, MD. frequently, I love the way my car handles. Peggy was terrific, she advised rather than pressure. I enjoyed the buying experience. Ken has been ver frequently, I love the way my car handles. Peggy was terrific, she advised rather than pressure. I enjoyed the buying experience. Ken has been very attentive when I have brought my car in for service. Everyone at this dealership is nice and helpful. More

I would guess that the previously written positive reviews were written by Ramsey Mazda employees. I visited Ramsey Mazda this week interested in leasing a CX9. I was quickly approached by Peggy and reviews were written by Ramsey Mazda employees. I visited Ramsey Mazda this week interested in leasing a CX9. I was quickly approached by Peggy and we test drove a CX9. I told her that I was not able to make a decision that day but would be in later that week to sign papers if we could come to terms on a deal. I told her what I wanted to pay and she gave me a price on two CX9 models. I called another dealership later that day and they told me over the phone they could beat the price by $10 and probably more if I came in. I called Peggy at the end of that week and told her the offer I had received and what I wanted to pay. She asked me if I was ready to do the deal and if I would give her my credit card to put a $100 deposit down if her manager agreed. She called me back shortly and said it was a deal and asked me if I knew what color I wanted. She also said that she didn't need to charge my card and that the next morning would be fine. I told her I would look on-line at colors and she said she would call me back with what they had in stock. We agreed that I would be at the showroom around nine the next morning (today) - she then left the available colors on my voicemail. We arrived this morning and Peggy said she had to check what colors were now available since last night they were busy. She came back and told me that the deal was now different - it was $5 more a month and that they wouldn't be picking up my last two lease payments on my current vehicle. I was surprised since my understanding was that we had come to terms yesterday. I asked her if that was all they could do and she said yes - I asked to speak to a manager - I went over to the manager desk and the manager could care less what I was saying and reiterated that we never came to an understanding yesterday. At this point, I was pretty irate, and another manager came over, Joe, and he also didn't care what I was previously told. At this point, I was angry and started getting a little loud (very uncharacteristic) - also started telling them I would stand outside all day and tell people not to shop there - oh well for professionalism on my part. They started saying then that they would call the police. It was all pretty comical at this point. The issue being not the money as much as the fact that this business establishment in 2010 when the car industry has taken such a black eye in the last two years would enter into a dialogue with a customer the way they did. It was unfathomable. Although, I agree that perhaps they should protect their sales rep not at the expense of the customer. I would never enter that establishment again - I ended up leasing a Mazda at Mazda of Lodi for a much better deal and will recommend them to everyone I know in the market for a new or used car. More

Purchased a Mazda5 yesterday. Our sales person was Peggy Witkowski. We had experienced a very frustrating day of car shopping. Went to a different car dealership that promised they had Mazda5 sport on lot Witkowski. We had experienced a very frustrating day of car shopping. Went to a different car dealership that promised they had Mazda5 sport on lot ready to take that day. Got to dealership to find they had no such car. Another dealership promised a price over the internet, when we got to the dealership we were informed the salesperson made a mistake and it would be and additional $1000.00. Discouraged, we left and went to Ramsey Mazda. Peggy approached us kindly and professionally. We explained to her our displeasure with the other dealerships. Told her what we were able to spend, and what we were promised at the other dealerships. We drove out with the car we wanted at the original price we were promised at the other dealership 1 hour later. Had we known what we were in for that morning we would have started the process at Ramsey Mazda. We would definetly go back to Peggy and refer anyone to her. More