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Rallye BMW - Service Center

Westbury, NY

4.6
5,137 Reviews

5,137 Reviews of Rallye BMW - Service Center

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January 01, 2025

This is a Nice and easy place ; professional and friendly as well; recommend for this dealer More

by jianbin035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Turin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Rallye BMW responded

Thank you for recommending Rallye BMW! Drive safe and take care!

January 01, 2025

BMW should take firmer position with warranty companies to defend their customers for failure assessment. This should be specific to the exclusions for subjective failure such as rust. To state that a plas More

by pkgreco535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Rallye BMW responded

Thank you for sharing your feedback with us. We understand your concerns regarding warranty coverage and the issue you've experienced at Rallye BMW. Your input is valuable, and we'll make sure to pass it along to our team for further consideration. If there's anything else we can do to assist, please let us know!

December 31, 2024

Making an appointment to get my car serviced was easy. The employees were friendly and very helpful. I loved the fact that I received a text, as well as a video, of the work being done on my car. I will d More

by scervini17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Deljanin
Jan 02, 2025 -

Rallye BMW responded

We're delighted to hear that your service experience at Rallye BMW was seamless and informative! Our team is always here to ensure you have a smooth visit, and we look forward to welcoming you back for future services. Thanks for choosing us!

December 31, 2024

Rally bmw great! The service manager Chris blanco is the best and m as is the service dept the best . All who work with the service dept. very friendly and polite. More

by JAYSONWALDMAN
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris blanco
Dec 31, 2024 -

Rallye BMW responded

Jayson, thank you for the fantastic feedback! We're delighted to hear that Chris and our service team at Rallye BMW provided such a positive experience. We appreciate your support!

December 29, 2024

spotless place and comfortable arrangements the staff was polite I would recommend them to anyone More

by JackM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Rallye BMW responded

Jack, thank you for the great review. We look forward to seeing you again at Rallye BMW!

Dec 31, 2024 -

JackM1 responded

My pleasure and thank you guys too best wishes and a Happy New Year to all

December 29, 2024

Started out a little rocky, but ended on a good note, right now I am satisfied. More

by CONTENTMENT414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Rallye BMW responded

Thank you for taking the time to review Rallye BMW! Safe travels!

December 29, 2024

Since my last repair of my brake pads and water pump I have been noticing a problem with my interactive screen. It turns off and reboots every 10 minutes. I will stop by on 12/30 to see Bret on this and h More

by CNCHAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

Nicholas, I'm sorry to hear about the issue with your interactive screen after your recent repair. We understand how frustrating this must be, and we're eager to resolve it for you during your visit. Please feel free to reach out if you have any questions or need further assistance before then. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 29, 2024

Brandon great. But waiting area very poor including coffee, food. Not BMW standard, not even close. More

by rance.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

We appreciate your feedback and are glad to hear Brandon provided great service. We're sorry the waiting area didn't meet expectations, however, and will work on improving our amenities to better align with the standards you expect. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 28, 2024

Poor service and communication and constant upsell of products and services that are not needed. More

by STEVENHAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Chris Blanco - Service Manager - 516-833-4862

December 28, 2024

Shalonda James is courtesy knowledgeable and she was very accommodating she is thorough in reviewing the customers documents and throughout the entire buying process . She went above and beyond for m More

by EXPECTINGFAVOR2
Recommend Dealer
Yes
Employees Worked With
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mika Rose
Dec 30, 2024 -

Rallye BMW responded

Thank you for sharing your experience with Shalonda and the team at Rallye BMW! We're delighted to hear that she went above and beyond to accommodate your needs during the buying process. We appreciate your recommendation, and we're here if you need anything in the future!

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