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Rallye BMW - Service Center

Westbury, NY

4.5
5,313 Reviews
Call Service Center (516) 226-7651

5,313 Reviews of Rallye BMW - Service Center

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May 04, 2025

Very poor customer service. Bought certified Preowned Bmws several times before at other dealerships and this was my worst experience. More

by fdkachmar
Recommend Dealer
No
Employees Worked With
Scott Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Carrozzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieto
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Rallye BMW responded

I'm sorry to hear about your experience with our customer service. We strive for excellence and it's disappointing to know we fell short this time. Please reach out so we can address any concerns you have directly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

May 03, 2025

Responsive, professional, informative and quality service at all levels. Very happy with Rallye bmw service. More

by mlyang0425
Recommend Dealer
Yes
Employees Worked With
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cosmo Laurino
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May 05, 2025 -

Rallye BMW responded

We're delighted to hear that you had a positive experience with our team at Rallye BMW! Thank you for highlighting the responsive and professional service. We appreciate your support!

May 03, 2025

I never have a good experience. They don’t even get the information about my car correct. They lied to me. Not happy. More

by braeth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bret Hines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom is the only reason I come back.
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May 05, 2025 -

Rallye BMW responded

I'm sorry to hear about your experience and the misinformation regarding your car. We strive for transparency and accuracy, so it's concerning to know we fell short. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

May 02, 2025

Charged me a lot for wear and tear of the car because I didn't lease a new car. Even though we leased 2 car few months ago b More

by NABI1111
Recommend Dealer
No
Employees Worked With
Anthony Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Persaud
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May 05, 2025 -

Rallye BMW responded

It's disappointing to hear about your experience with the wear and tear charges. We strive for fairness in all our transactions, so I apologize if this wasn't reflected during your visit. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

May 02, 2025

The service is alway professional and very efficient the tech rep is in touch with any updates and changes More

by mhcabibbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Rallye BMW responded

We're delighted to hear that you found our service at Rallye BMW professional and efficient. Keeping you updated is a priority for us, and we're glad it made your experience positive!

May 02, 2025

My advisor gives me enough details about what needs to be done immediately and what will need to be done in the next appointment. Helps me plan. Also courteous and professional. More

by LINDA D 320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Rallye BMW responded

We're delighted to hear that your advisor at Rallye BMW provides detailed and professional service, helping you plan for future appointments. Thank you for sharing this positive feedback!

May 02, 2025

They run the service group very professionally. I have been a client for over 30 years More

by TONY199798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Rallye BMW responded

Thank you for reviewing Rallye BMW. It was so kind of you to share your experience. We appreciate your loyalty!

May 02, 2025

I am always grateful for the kindness of BMW dealer service and staff. Thank you! More

by kappapower1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Rallye BMW responded

We are glad to hear that our Rallye BMW team has provided efficient service. Thanks for being our valued client!

May 01, 2025

RallyeBMW since 2007 to present and so forth! Still is and will continue to service my BMWs with Westbury RallyeBMW! More

by L3kR3wM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Rallye BMW responded

Thank you for your loyalty and trust in Rallye BMW since 2007! We're thrilled to continue servicing your BMWs, and we look forward to many more years of providing excellent service.

April 30, 2025

Great customer service. Very fast and efficient, would used again. Easy to schedule an appt. More

by ELIZ808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Rallye BMW responded

We're so glad you enjoyed your visit to Rallye BMW and would love to see you next time!

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