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Rallye BMW - Service Center

Westbury, NY

4.6
5,137 Reviews

5,137 Reviews of Rallye BMW - Service Center

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December 28, 2024

My 2019 540i CarPlay has not fully worked since day 1. Brought my car in numerous of times and still doesn’t work. Bought a lemon! Beyond frustrated. No one follows up to see if it’s working. Still n More

by LOVELYPURPLE888
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Romano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the manager sends me survey which I fill out w poor results and still haven’t heard from him
Dec 30, 2024 -

Rallye BMW responded

I'm sorry to hear about the ongoing issues with your CarPlay. It's frustrating when problems persist, and I apologize for any lack of follow-up from our team. We are committed to resolving this matter for you, so please reach out at your convenience so we can assist further. Thank you, Chris Blanco - Service Manager - 516-833-4862

Jan 06, 2025 -

LOVELYPURPLE888 responded

I called and left you a voicemail on 12/31/24 and 1/6/25. Still waiting for a callback.

December 27, 2024

This was my first time coming to a BMW dealer as I am a new owner. My service advisor Anthony gave me amazing customer service and took the time to hear all my concerns. I am truly happy that I have receiv More

by vv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

We're delighted to hear that Anthony provided you with exceptional service during your first visit to Rallye BMW! It's wonderful knowing you're happy with the experience, and we look forward to welcoming you back as a repeat customer. Safe travels in your new BMW!

December 27, 2024

The service and the people at Rally's BMW is exceptional. The people there make you feel like you're home and with their their professionalism on the work being done I never feel worried about my car being s More

by Ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

Ricky, we're delighted to hear that you feel at home with us here at Rallye BMW! Our team takes pride in providing exceptional service and professionalism. Thanks for trusting us with your car's care!

December 27, 2024

I think your wait times on simple tasks should be prioritized better. 2 hrs for an oil change 2 hours to change a tire Should be techs designated for big jobs and others for smaller There are t More

by dezzy2736
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Rallye BMW responded

Thank you for sharing your feedback with us. We understand that wait times can be frustrating, and we're always looking to improve our efficiency in all processes. Your suggestion about designating techs is valuable, and we'll certainly take it into consideration as we strive to enhance our service process. If there's anything else you'd like to discuss or suggest, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 26, 2024

I have been using Rallye service for almost 25 years. Chris Blanco and Adam Romano have always created a first class service experience. More

by FRANK.WETCHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Rallye BMW responded

Frank, thank you for your loyalty over the years! We're delighted to hear that Chris and Adam have consistently provided a first-class service experience at Rallye BMW. We look forward to serving you in the future!

December 26, 2024

Great experience, highly recommend purchasing from them WESTBURY location X X X X X X X x More

by rustie325
Recommend Dealer
Yes
Employees Worked With
Bobby Channan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kraly 💙💙💙💙
Dec 26, 2024 -

Rallye BMW responded

Thank you for recommending us, and congrats on your new ride! We hope you enjoy every mile!

December 26, 2024

Very happy with the service at Rally . The supervisor Chris Bronco was extremely helpful. My normal service representative was away when I brought my X3 in for service . He was very patien More

by BFELLO
Workmanship
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Rallye BMW responded

We're delighted to hear that Chris and the Rallye BMW team provided you with excellent service! Thank you for sharing your experience. Safe travels in your X3!

December 26, 2024

I’m very happy with the service,is no wait time and I get the car very clean More

by suzanaramusevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Clark-Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cosmo Laurino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Rallye BMW responded

Happy customers make us happy! Thank you for the wonderful review of Rallye BMW.

December 25, 2024

Left two messages for a sales person to call me to do a trade it and still haven’t heard back More

by NDEPAOLA
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall name
Dec 27, 2024 -

Rallye BMW responded

I am sorry for any lack of communication you experienced. I will address your feedback with my team, and in the meantime, I would like to ensure we get in touch to discuss your trade. Please reach out directly when you can. Thank you, Danielle Dewling - General Sales Manager - 516-833-4850

December 25, 2024

Very welcoming and friendly dealer. Came in for a break in service. Everything was great. More

by dan.elliott.schure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Rallye BMW responded

Dan, thank you for taking the time to review Rallye BMW! It really means a lot to hear that you're happy.

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