Rallye BMW

Pleasant and knowledgeable staff provided professional service with good attention focused on communication to ensure my needs were being met. I highly recommend Rallye service. service with good attention focused on communication to ensure my needs were being met. I highly recommend Rallye service. More

Chris and Bret are fantastic, they took good care of my M3. I had a water leak, it took a little time, but the team solved it and all is good again. M3. I had a water leak, it took a little time, but the team solved it and all is good again. More

Very satisfactory excellent work, I’m happy with the service, don’t have any complaints service, don’t have any complaints More

Custom service was great and didn’t have to wait for so long. Everything was good long. Everything was good More

I came to get my 2024 M4 Competition it’s annual oil change. Left with a disappointment of the quality of the customer service! I book an appointment in advance to have a service car ready, when I got t change. Left with a disappointment of the quality of the customer service! I book an appointment in advance to have a service car ready, when I got there, the service team was not sure if they would have one available until someone returns a service vehicle… Luckily as they were explaining they don’t have a service car and that they would get me an enterprise car, another patron was returning the service car and that car will be ready for me. I came to my appointment at 10am to have my car serviced. I explained to Cosmo that I needed a service car for just few hours as I wanted to shop around Westbury and Roosevelt field mall. I told him I just want an oil change for my M4 and that hopefully the service only takes 90 mins as I didn’t want to spend the entire day at Westbury. I ask how long he thinks the service may take and he said possibly a few hours which I understood. I took the service car they got ready for me after waiting a while and went shopping. As the day was nearing, around 4pm I started to call Cosmo to get an update, he said a mechanic is looking at the car and servicing the vehicle. About 30mins later, I get a text that the service mechanic changed the oil and show a video of his update of the vehicle check status. I waited about 15mins to get an update from Cosmo which he did not and I had call the service department to get in touch with him to see if I can return and bring the service car back and get my car back. He followed up and said that he will let me know. I was already done for the day so I just went to BMW to pick up my car and got there at 5pm. This is where I was really disappointed and embarrassed infront of my family with the lack of communication from Cosmo as the car took forever to be ready. Me and my family waited for about 1hr until the car was ready! This is unacceptable as the mechanic had already cleared the car to be ready at ~4:30pm and I did not need any car wash done by the service department as I only hand wash my car so I don’t understand how my car was ready at 6pm?!!! How does it takes 90 mins from service mechanic to be ready for the customer?!!! Unacceptable communication, made me feel embarrassed and really made me think if this is the quality of service an individual gets that has spent money to buy a flagship car at Rallye BMW… More

Professional, courteous, knowledgeable staff. Visually appealing showroom, service department. Clean, comfortable, welcoming. Rallye gets a thumbs up. Visually appealing showroom, service department. Clean, comfortable, welcoming. Rallye gets a thumbs up. More

Chris is great! He’s take pride in his work and does his job very well He’s take pride in his work and does his job very well More

Excellent and professional service across the board. Open to walk you through the service experience as well as any questions or clarifications you may require. Also, nice receiving a video clip of the Open to walk you through the service experience as well as any questions or clarifications you may require. Also, nice receiving a video clip of the service they are conducting on your car, while waiting. More

Chris was amazing! He worked with me to build the perfect car. Could not be happier. He worked with me to build the perfect car. Could not be happier. More

Terrific service as usual Pricing for repairs was competitive Need to stock more windshield wipers!! lol competitive Need to stock more windshield wipers!! lol More