Rairdon's Nissan of Auburn

FORMAL COMPLAINT REGARDING THREATENING AND AGGRESSIVE CONDUCT BY JAY, GENERAL MANAGER OF RAIRDON'S NISSAN OF AUBURN Date of Incident: June 13, 2026 Approximate Time: 3:45 PM Location: Rairdon's CONDUCT BY JAY, GENERAL MANAGER OF RAIRDON'S NISSAN OF AUBURN Date of Incident: June 13, 2026 Approximate Time: 3:45 PM Location: Rairdon's Nissan of Auburn I am submitting this formal complaint regarding the conduct of Jay, General Manager of Rairdon's Nissan of Auburn, on June 13, 2026, at approximately 3:45 PM. During my visit to the dealership, Jay engaged in conduct that I found threatening, intimidating, and wholly unprofessional. What began as a business interaction escalated into a hostile confrontation initiated by Jay. Jay became visibly angry, raised his voice, yelled at me, got directly in my face, invaded my personal space, and engaged in aggressive and intimidating behavior. He then followed me outside the dealership, where the confrontation continued. Outside the building, he continued acting aggressively, stared me down, and challenged me to a physical fight. Based on his words, actions, and demeanor, I reasonably feared that the situation could escalate into physical violence. My son was present during this incident and personally witnessed Jay's behavior, including the confrontation outside the dealership. No customer, especially one accompanied by their child, should be subjected to this type of threatening conduct while attempting to conduct business. The situation became so severe that two dealership employees, identified to me as Alisha, a sales associate, and Pat, a sales manager, witnessed the confrontation and intervened. Based on my observations, they stepped in to de-escalate the situation, stop the confrontation, and bring Jay back into the building. Their intervention appeared necessary to prevent the incident from escalating further. The fact that multiple employees witnessed the incident and intervened demonstrates the seriousness of Jay's conduct. Their actions suggest that they recognized the confrontation had become inappropriate and potentially dangerous. I demand that Rairdon's Nissan of Auburn immediately preserve all evidence related to this incident, including but not limited to: • All surveillance and security camera footage from approximately 3:30 PM to 4:15 PM on June 13, 2026. • Any audio recordings that may have captured the interaction. • Internal communications, emails, text messages, and incident reports relating to the event. • Personnel records identifying all employees present during the incident. • Witness statements from Alisha, Pat, and any other employees or customers who observed any portion of the confrontation. This letter should be considered a formal request to preserve evidence relevant to a potential legal claim. Destruction, alteration, or failure to preserve evidence after notice of a potential dispute may have legal consequences. As a result of this incident, I reserve all rights and remedies available under applicable law, including the right to pursue civil claims arising from the conduct described above and the dealership's response to the matter. I declare that the statements contained in this complaint are based on my personal knowledge, observations, and recollection of the events that occurred on June 13, 2026. I am also requesting direct contact from the Human Resources Department or Corporate Office regarding this incident. As of the date of this letter, I have not received any response, acknowledgment, or communication concerning my complaint. Given the seriousness of the allegations described herein, I expect a prompt investigation and a timely response from an appropriate corporate representative. Please contact me at your earliest convenience to discuss this matter and advise me of the steps being taken to address my concerns. More

INCOMPETENT Service Department! DO NOT USE@ I took my Nissan there for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except DO NOT USE@ I took my Nissan there for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except the computer just needed a quick reset. They said because nothing was wrong/broken, the warranty would not cover it and charged me $500. I paid the ridiculous charge. Went home and did research to see why the computer would just stop "talking" to the AC. I found it was a commom, known issue with my make/model and should have been easily diagnosed by a competent mechanic. Had they correctly diagnosed the failure code, my warranty would have paid the claim. I went back in and spoke to the service manager Brett Harrison. Brett assured me that he'd look into it and make it right, one way or another. Lies. He did nothing. He ignored all of my calls, voicemails and emails. That was 3 months ago and he's done nothing. I took my vehicle to a competent Nissan dealership in Olympia. They immediately knew what was wrong and were able to correctly repair the known issue and submit it to my warranty. They fixed the issue instead of just slapping a bandaid on it and charging me $500 like the crooks at Auburn Nissan. After the holidays I will be taking Nissan of Auburn to small claims court. You've been warned...do not use Nissan of Auburn. More