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Queensboro Volkswagen

Woodside, NY

4.7
778 Reviews

53-21 Northern Blvd

Woodside, NY

11377

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778 Reviews of Queensboro Volkswagen

August 20, 2020

Fantastic service, excellent staff. Everyone was very clear and up front about technical issues and great follow up about my service. They fixed a common issue with my 2017 VW Tiguan in a very quick turn More

by RM - Queens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Marco Buritica
August 19, 2020

It was devastating shopping experience, deplorable result just another monopoly in car sales business, my advise to new shoppers make sure don’t end up couple more grand extra after agreement because they wi More

by Volkan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rafael Diaz
Aug 29, 2020 -

Queensboro Volkswagen responded

Volkan, We sincerely apologize for the experience that had you feeling this way. Our goal is to provide exceptional service to every customer at Queensboro VW. Thank you for taking the time to bring how you feel to our attention. Most people want to have information on warranties when purchasing a vehicle as they can protect their investment. It is our policy to offer the same services to everyone. We hope you understand!

August 18, 2020

Super helpful and accommodating and professional. Appreciated the extra effort to help me with timing and getting work done expedited. Would definitely recommend the service department. More

by TBS1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Christian Luna
August 18, 2020

My visit with Volkswagen was amazing my consultant was very professional, polite and courteous he new what my SV need it. He’s name is David More

by BANILEJA29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Marco Buritica
August 17, 2020

The location is convenient and the service is impeccable. I'll continue to come back to this service center as long as I have this vehicle. More

by annette.lesniewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Espinal, Raydenisse Espinal, Earl Archibald, Rafael Diaz, Christian Luna, Cienna Moore, Marco Buritica, Jose Puello, Michael Ramos
August 17, 2020

CHAD is the best person to work with! He took care of us from start to the end!! He is very professional and made sure we were satisfied! Highly recommend this location! More

by CHRISTOPHERCHAUCA
Recommend Dealer
Yes
Employees Worked With
Marco Buritica
August 17, 2020

Good first impression on the service found the issue with my radio. I would definitely bring back my car for future service for my Tiguan. More

by GGKRONOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Christian Luna
August 17, 2020

Excellent service was provided by Marco Buritica of Queensboro Volkswagen. He saw us right away and quickly resolved the problem. Could not recommend him more highly. More

by egangould
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Buritica
August 17, 2020

Chad was so helpful his customer service skills are off the chart! Would recommend calling Chad to any one id my friends who own a Volkswagen! More

by JOHNONEILL4589
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
August 17, 2020

Everything went well with my experience with my 2011 Jetta, but today, I took my 2018 Tiguan and we (my husband and I) are very upset and frustrated, because we were on time for the appointment, but th More

by VMACAS30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad and David
Sep 01, 2020 -

Queensboro Volkswagen responded

Thank you for your words Vmacas30. We are very sorry we didn't fill up your expectations, we would like to know about why did this happen. Please feel free to contact me directly at 📧customerservice@queensborovw.com Respectfully, Criss Castle, Marketing Executive & Director of Customer Experience

Sep 01, 2020 -

VMACAS30 responded

Everything is ok now, when I went to pick up my Tiguan, I spoke with the service manager, he understood the situation and he gave me some discount that make me happy. Thank you! Veronica Macas

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