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Queensboro Volkswagen
Woodside, NY
778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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778 Reviews of Queensboro Volkswagen
September 15, 2020
Rafael Diaz was quick and efficient with his presentation of the vehicle. He asked plenty of questions to ensure my understanding of the vehicle and tailored approach the interaction to help my girlfriend an of the vehicle. He asked plenty of questions to ensure my understanding of the vehicle and tailored approach the interaction to help my girlfriend and I get the car we wanted. Go see him if you need any help. More
by John Cabrera
Employees Worked With
Rafael Diaz
September 14, 2020
Need to be quicker in communicating tech's assessments to get customer input. And need to better gauge completion time when doing the service. Amenities because of running over were great. I was able to do m get customer input. And need to better gauge completion time when doing the service. Amenities because of running over were great. I was able to do my work even though stuck at the facility. More
by tjburrows
Verified CustomerEmployees Worked With
Christian Luna, Chad Rajcooar, David Rivas, Jorge Suarez, Emeily Baichu, Riana Naidoo
September 14, 2020
Very friendly, informative, efficient and knowledgeable! One of the best in the Industry! Highly recommended! The complementary car wash is also nice! A+ service! Awesome! One of the best in the Industry! Highly recommended! The complementary car wash is also nice! A+ service! Awesome! More
by KEEPER9010
Employees Worked With
Raydenisse Espinal, Christian Luna, Cienna Moore
September 14, 2020
Overall, I'm disappointed with my experience. The sales portion went well. However, as I waited for credit approval, the sales representative working with me asked if I had owned or purchased a car in the portion went well. However, as I waited for credit approval, the sales representative working with me asked if I had owned or purchased a car in the last 5 years (an essential requirement to qualify for the credit I needed). I hadn't owned a vehicle in that time. The rep then took that info to the VW Credit representative handling my application. At that moment, your VW Credit representative in charge of reviewing my application decided to withhold the fact that I did not qualify for the type of credit I requested. Rather than share this critical information with me immediately, or in a timely fashion, your representative chose to wait at least 30 minutes, until I was ready to sign the paperwork and drive away with the vehicle, to inform me I didn't qualify for the rate and deal I had requested. I found it disingenuous to wait until the last minute to share this crucial information with me, the customer. You were eager and willing to take my downpayment, but not so eager to share information that might've changed the outcome of the sale. As a result of a purposeful action on your dealership's part, I felt taken advantage of, and ultimately the experience soured. Unfortunately, this kind of treatment just reinforces the negative reputation car dealerships have developed throughout time. More
by Disappointed Customer
Employees Worked With
Raydenisse Espinal
September 14, 2020
Perhaps the most professional service center we've ever been too. Tremendously client-centric, made process efficient, ensured to thoroughly review what was covered by warranty, and great job and service been too. Tremendously client-centric, made process efficient, ensured to thoroughly review what was covered by warranty, and great job and service on same day! Love my Tiguan and if getting a VW again in the future, would go no where else. And the Director Marco, and our advisor, Justin, were phenomenal. As were all of the employees there -- you can tell that the professionalism emanates from the top - great culture here that VW should be proud of. Every service center should be as great. Thank you! Ron and Betty More
by HabaneroFans
Employees Worked With
Justin (5 stars), Marco Buritica, Emeily Baichu
September 12, 2020
I brought my 2015 GTI in for an annual inspection as well as a hood that would not open. The service department diagnosed more problems. I had an extended warranty service through my auto insurance carrier as a hood that would not open. The service department diagnosed more problems. I had an extended warranty service through my auto insurance carrier. What really impressed me was that the insurance company agreed that everything in the estimate was both important and correctly diagnosed. This first time experience with Queensboro Volkswagen service established trust. Marco was clearly proud of his team and enthusiastic about the VW brand (as my wife and I are) - it was a pleasure meeting him. The car was repaired right and has run perfectly for the past few months. An amazing experience I did not expect. More
by jalbus
Employees Worked With
Christian Luna, Marco Buritica, David Rivas
September 11, 2020
Easy to make an appointment online and my vehicle was ready in no time. I would recommend this dealer for service to anyone in the NYC area. ready in no time. I would recommend this dealer for service to anyone in the NYC area. More
by stevehay8277
Employees Worked With
Christian Luna, Chad Rajcooar, David Rivas, Jorge Suarez, Emeily Baichu, Riana Naidoo
September 11, 2020
The entire staff was friendly, knowledgeable and obliging. I will definitely be a return customer. Chad my service advisor went above and beyond to ascertain that the issues with my vehicle were dia obliging. I will definitely be a return customer. Chad my service advisor went above and beyond to ascertain that the issues with my vehicle were diagnosed accurately. More
by KETESIADOCTOR16
Employees Worked With
Chad Rajcooar, David Rivas, Emeily Baichu, Riana Naidoo
September 10, 2020
Took care of technical work very well. Excellent customer service. But while website showed a service slot opening, work was backed up and couldn’t get to my car for a couple of days while it remained in the service. But while website showed a service slot opening, work was backed up and couldn’t get to my car for a couple of days while it remained in the shop. More
by JAMES.RICCIO
Employees Worked With
Chad Rajcooar
September 10, 2020
Great service on time would go again I definitely recommend .. all my questions answered ... after service I get a free car wash and done in a timely manner recommend .. all my questions answered ... after service I get a free car wash and done in a timely manner More
by jpolizzi1
Employees Worked With
Marco Buritica, Emeily Baichu
