Quality Auto Mall

Employee’s are friendly & made me feel welcomed. The issue I experienced had to do with vehicle lack of certified inspection for a pre certified used vehicle. I purchased the vehicle now two weeks ago. issue I experienced had to do with vehicle lack of certified inspection for a pre certified used vehicle. I purchased the vehicle now two weeks ago. The day of purchase was a rainy day next day I noticed a crack on windshield unfortunately that was not inspected & had to pay a portion for replacement. The amount I was told that I would pay by sales rep was never put in writing there was a dispute in amount because sales rep told me different. The other issue on day of purchase the vehicle was not cleaned out, I even found used mask & gloves random stuff in the vehicle. I was told by the sales man when I come in next time to pick up plates he would have the vehicle detailed. When that day came he then said he never said that. Today I try lowering passenger side window & that does not work another issue I would have to pay out of pocket because PRE CERTIFIED means NOTHING. More

Tom Dickman service advisor and all the people in customer service and mechanics do a great job there It’s a pleasure to come to the dealership customer service and mechanics do a great job there It’s a pleasure to come to the dealership More

I take my 2 vehicles to Quality mall regularly for service and maintenance. They are upfront honest and very helpful. Tom Dickmon is especially helpful for his diagnostic skills. service and maintenance. They are upfront honest and very helpful. Tom Dickmon is especially helpful for his diagnostic skills. More

When I purchased my 2016 Explorer (4th one) I was guided thru the process very easily. All questions and concerns where addressed. the service department is great. All work is explained and done in a t thru the process very easily. All questions and concerns where addressed. the service department is great. All work is explained and done in a timely manner. More

Service team is ahead, they are Bilingual, keep you posted and care for you, in all my visits they care for you to be satisfied posted and care for you, in all my visits they care for you to be satisfied More

I went in to get my check engine light looked at. They found another problem, I brought my car back and they fixed the problem, but I have to go back because they want to make sure the problem ( oil leak found another problem, I brought my car back and they fixed the problem, but I have to go back because they want to make sure the problem ( oil leak ) is fixed. They could’ve just told me it’s fixed and sent me on my way. More

The people are always friendly and polite. They let you know up front if other work is needed and explain it. They are fast and efficient. My car is not a Ford but they take care of it , like I bought it t know up front if other work is needed and explain it. They are fast and efficient. My car is not a Ford but they take care of it , like I bought it there. Which is more than I can say about the dealer I bought it from. More

Just went in for a simple service. Was greeted cheerfully and with a genuine desire to help. Work was performed very quickly and expertly done. They even took care of a recall that I forgot to m cheerfully and with a genuine desire to help. Work was performed very quickly and expertly done. They even took care of a recall that I forgot to mention when I arrived. I really appreciate the customer service and it was a real pleasure to bring my vehicle to such friendly and professional staff. Very much appreciated. Thank you all. More

Always accommodating and working with us to stay in price range. Great customer service from the salesman, front desk and service. Will only deal with this dealership. range. Great customer service from the salesman, front desk and service. Will only deal with this dealership. More

Thanks to Tom Dickman for his excellent service skills! My Ford F-150 service was completed ahead of time and the recall was also completed! Thanks again Tom for another great visit! My Ford F-150 service was completed ahead of time and the recall was also completed! Thanks again Tom for another great visit! More