Putnam Subaru

Great service The employees at Putnam Subaru make the service center the place to go. They always have a smile & friendly attitutude. I know my car will be well car The employees at Putnam Subaru make the service center the place to go. They always have a smile & friendly attitutude. I know my car will be well cared for & any issues will be resolved. The coffee and snacks are a much appreciated bonus. More

Pleasurable experience Greeted cheerfully by Chris and the rest of the staff. As far as I could tell, all service was well done and well explained. Left felling confident. Greeted cheerfully by Chris and the rest of the staff. As far as I could tell, all service was well done and well explained. Left felling confident. More

Normal service All the work that was done was good. I’m not sure I needed the cabin filter, whatever it is, but I had mine replaced. My issue was with the pickup. I All the work that was done was good. I’m not sure I needed the cabin filter, whatever it is, but I had mine replaced. My issue was with the pickup. I informed them when I dropped the car off, and I had an appointment for which I was on time, I wouidnbe back around 1:15 to pick up the car. My appointment was at 10:30 so one would think that would be ample time to change the oil and rotate the tires. Nope. I had to wait an additional hour at the dealership. Other than that all is good. I didn’t get my window sticker but that’s ok as the notifications come on at exactly 5000 miles. More

Amazing The whole experience from phone call to visit of dealership was smooth, friendly and efficient! I drove off in my new Mazda within hours. Every team m The whole experience from phone call to visit of dealership was smooth, friendly and efficient! I drove off in my new Mazda within hours. Every team member was knowledgeable and friendly. Customer service A one!!! Bravo! More

Great experience Despite all the complicated requirements as a foreigner, they helped me get the paperwork done. Wasn't able to meet Dan, but it was nice talking to hi Despite all the complicated requirements as a foreigner, they helped me get the paperwork done. Wasn't able to meet Dan, but it was nice talking to him on the mail and reaching a deal. Craig, who took me through the process, a great guy, not only did he try to find most of the answers I had question with, he was able to find relevant driving regulation regarding my status which I was not able to find. Despite the regulation meant I had to spend a lot more time at the dealership, I appreciate how they explained the things to me in a manner that only accurate information gets to me and exercise caution when information is not clear. That said, having important personal documents taken away across buildings was a bit scary for me, I hope there would be a better way of doing it. In between, different people had took different documents from me and it took quite a while to get all of them back. But overall, it was a great experience for me. And I got the car I've been wanting to get for a while. More

Excellent Service Great communication. They were able to service my vehicle within the time frame that they told me. I didn't have to waste half my day waiting like o Great communication. They were able to service my vehicle within the time frame that they told me. I didn't have to waste half my day waiting like other shops. They gave me the run down of what to expect . More

Disappointed I had a 3 yr maintenance contract that ended 5 days before my scheduled appointment. The person I scheduled with never informed me when my end date wa I had a 3 yr maintenance contract that ended 5 days before my scheduled appointment. The person I scheduled with never informed me when my end date was and I never received any email indicating that I should schedule my last appointment before my contract ended. I feel tricked when they finished the maintenance and told me I had to pay for the services. If they told me beforehand, I would have renewed my contract but not I rather go to another place that I know will be honest. More

Sales team low pressure & trustworthy Like anything there is the right way to run a business and a unethical way . Putnam Subaru holds true to the right way gaining the trust of its potent Like anything there is the right way to run a business and a unethical way . Putnam Subaru holds true to the right way gaining the trust of its potential customers in a low pressure environment making It a comfortable enviment for one of the most important discussions you need to make . My buying experience was very good I didn’t feel pressured or coerced to do anything I didn’t want to do . Thank you Putnam !! More

Excellent service Good salesman and financing manager to help me get the best loan. The service are nice and talk so friendly. The car is also good. :) Good salesman and financing manager to help me get the best loan. The service are nice and talk so friendly. The car is also good. :) More

Radio Replacement I was having problems with my radio (2016 Outback). Great to have a service center that promptly takes care of issues like this, instead of putting it I was having problems with my radio (2016 Outback). Great to have a service center that promptly takes care of issues like this, instead of putting it off or denying issue exists! Great, Great service!!! Chris checked me in & a big thanks to the crew who worked on my car! Car was left clean & radio works great! Yay 😁 More