Putnam Lexus

smooth and easy transaction This was a seamless transaction - I am very pleased. Greg Dong, in particular did a fine job keeping everything on track. Drop off was easy and conven This was a seamless transaction - I am very pleased. Greg Dong, in particular did a fine job keeping everything on track. Drop off was easy and convenient. More

30,000 regular maintenance Service advisor and associates very nice and informative. Kept me informed through the day on the progress. One issue with a noise in the rear of the Service advisor and associates very nice and informative. Kept me informed through the day on the progress. One issue with a noise in the rear of the car was resolved. Picked it up after being washed and vacuumed. So nice! More

Pleasant experience Trade in ESh 2017 to ESh 2019. I'm very satisfied my decision which was a very good purchase. I worked with sales person, Robert Garcia who I have b Trade in ESh 2017 to ESh 2019. I'm very satisfied my decision which was a very good purchase. I worked with sales person, Robert Garcia who I have been many previous Lexus auto purchases. I'm very happy with his service provided to me. More

Persistent, Timely, Slightly Expensive When the next check up is due, Putnam sends you multiple reminders, which feels a bit much but helps to keep on schedule. Service managers are very cl When the next check up is due, Putnam sends you multiple reminders, which feels a bit much but helps to keep on schedule. Service managers are very clear and concise and will update you with emails and text messages. Only problem is that I seem to end up spending more than planned at almost every service - but I guess that goes with owning a luxury vehicle. More

65K service My 65k service went very smoothly. The service was completed by the predicted time, communication was excellent with Joe, and the car was super clean My 65k service went very smoothly. The service was completed by the predicted time, communication was excellent with Joe, and the car was super clean when I picked it up! More

Pain free Service When I visit the Lexus service dept, they always take the time to hear my concerns and offer a thorough and complete assessment. I often work on the When I visit the Lexus service dept, they always take the time to hear my concerns and offer a thorough and complete assessment. I often work on the car myself so I know what the work involves. No shortcuts and always a complete job! The service rep is always on top of his workload. ......and they always provide a wash on the car! What more can you ask. More

EVERYTHING WENT WELL WAS TOLD IT WOULD TAKE TWO HOURS FOR SERVICE TO BE COMPLETED. IT TOOK AN HOUR AND A HALF. I WAITED IN THE LOUNGE. FOOD USED TO BE PROVIDED BUT NOW WAS TOLD IT WOULD TAKE TWO HOURS FOR SERVICE TO BE COMPLETED. IT TOOK AN HOUR AND A HALF. I WAITED IN THE LOUNGE. FOOD USED TO BE PROVIDED BUT NOW ONLY BEVERAGES. THAT STILL WAS O.K. More

35K Service Service was quick and they checked everything that I asked of them. It was great that they finished earlier than expected. They also did a great job Service was quick and they checked everything that I asked of them. It was great that they finished earlier than expected. They also did a great job cleaning/washing my car. More

Great Service at Putnam Fred explained the service items clearly, made me feel that my car was being taking care of instead of being oversold of the unnecessary items. Fred explained the service items clearly, made me feel that my car was being taking care of instead of being oversold of the unnecessary items. More

Excellent Customer Service Fadi Soudah is our go to Customer Service representative when we need work done on our Lexus. He is super helpful and always explains in detail what Fadi Soudah is our go to Customer Service representative when we need work done on our Lexus. He is super helpful and always explains in detail what work will be done. We trust him 100% and I will not schedule service appointments with any other representative. More