Putnam Lexus

Honesty and Timely Kent was efficient and gave an honest assessment of the work that needed to be done. Very professional and everything was done in a timely manner. Kent was efficient and gave an honest assessment of the work that needed to be done. Very professional and everything was done in a timely manner. More

Fadi excellent Top rate service. Quickly done. Good review of problem and explanation of work done. Price was fair. Liked the fact that car was washed and interi Top rate service. Quickly done. Good review of problem and explanation of work done. Price was fair. Liked the fact that car was washed and interior clean. More

Warrantied Maintenance We brought our 2015 RX in for a scheduled maintenance. The vehicle was finished in a timely matter. We were advised on tire issues that might be comin We brought our 2015 RX in for a scheduled maintenance. The vehicle was finished in a timely matter. We were advised on tire issues that might be coming up without any pressure to purchase. We added an alignment because of tire wear. Vehicle was cleaned and ready for the road. Very single employee at Putnam has been polite and helpful. More

great place to visit We came in for routine maintenance and a problem with my door lock. Fred, my service rep. and Chris in fiance took great care of us and assured us tha We came in for routine maintenance and a problem with my door lock. Fred, my service rep. and Chris in fiance took great care of us and assured us that all the problems with my car would be handled. We needed to come back because a part needed to be ordered. Upon returning to Putnam Lexus, Winston and Greg continued the excellent customer service. I originally bought my car here when I lived in Millbrae. We now live 90 min away ,but continue to come to Putnam Lexus because of the wonderful care they give to all clients and their vehicles. Everyone that works here is friendly, professional and helpful. More

Routine maintenance Timeliness, customer service excellent, kept me updated on progress, waiting area conducive to working while waiting, car vacuumed and windows washed Timeliness, customer service excellent, kept me updated on progress, waiting area conducive to working while waiting, car vacuumed and windows washed before returning it to me. More

Very accommodating and excellent Your service team was very knowledgeable and helpful. My service representative was excellent in taking care of the needs for my vehicle. Extremely sa Your service team was very knowledgeable and helpful. My service representative was excellent in taking care of the needs for my vehicle. Extremely satisfying service More

Started off rough but, ended well! Had an appointment to drop off car for service and to begin with was not attended to until 25 minutes later and since I had another appointment I was Had an appointment to drop off car for service and to begin with was not attended to until 25 minutes later and since I had another appointment I was cutting it close time wise! Then was told that my maintenence service would cost me since my warranty had run out...I think I should have been told this during my last service or when I made the appointment..though somewhat my fault not being aware of it. Then was told an Uber was going to shuttle me when it finally ended up being the company shuttle. Through all this though when car was done the service manager, Richard, said all would be complimentary due to my inconveinence. So alls well that ends well I guess. More

Service, sales Employees are excellent so service is also excellent. Nice waiting room. Service prices are high, but the work is good. I would buy from them again. Employees are excellent so service is also excellent. Nice waiting room. Service prices are high, but the work is good. I would buy from them again. More

EXCELLENT EXPERIENCE Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, prom Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, promoting Greg Dong was an excellent choice - he's always bent backwards to resolving the many times since buying this care at your dealership in 2010. Again, your service is excellent! Frank Mueller More

good customer service Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind of lose. More