Putnam Lexus

Very accommodating and excellent Your service team was very knowledgeable and helpful. My service representative was excellent in taking care of the needs for my vehicle. Extremely sa Your service team was very knowledgeable and helpful. My service representative was excellent in taking care of the needs for my vehicle. Extremely satisfying service More

Started off rough but, ended well! Had an appointment to drop off car for service and to begin with was not attended to until 25 minutes later and since I had another appointment I was Had an appointment to drop off car for service and to begin with was not attended to until 25 minutes later and since I had another appointment I was cutting it close time wise! Then was told that my maintenence service would cost me since my warranty had run out...I think I should have been told this during my last service or when I made the appointment..though somewhat my fault not being aware of it. Then was told an Uber was going to shuttle me when it finally ended up being the company shuttle. Through all this though when car was done the service manager, Richard, said all would be complimentary due to my inconveinence. So alls well that ends well I guess. More

Service, sales Employees are excellent so service is also excellent. Nice waiting room. Service prices are high, but the work is good. I would buy from them again. Employees are excellent so service is also excellent. Nice waiting room. Service prices are high, but the work is good. I would buy from them again. More

EXCELLENT EXPERIENCE Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, prom Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, promoting Greg Dong was an excellent choice - he's always bent backwards to resolving the many times since buying this care at your dealership in 2010. Again, your service is excellent! Frank Mueller More

good customer service Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind of lose. More

Putnam Lexus is efficient! Someone greeted me at my car immediately, we determined what service was needed, and everything went according to plan. There were two additional sug Someone greeted me at my car immediately, we determined what service was needed, and everything went according to plan. There were two additional suggested repairs for this visit or next, without sales pressure. I opted to have it done at the current service, and that too, was done effiently. Thank you Putnam Lexus. More

Fast professional service Winston was an excellent service rep. I waited for my car and it was ready as he estimated. The car was clean inside and out. My only minor complai Winston was an excellent service rep. I waited for my car and it was ready as he estimated. The car was clean inside and out. My only minor complaint is that I requested an appointment on the web site but did not hear for 2 days so I had to phone for the appointment. More

Great Service Everyone was friendly and willing to go the extra mile to provide great service. Alex and team were super accommodating and ensured that i had everyt Everyone was friendly and willing to go the extra mile to provide great service. Alex and team were super accommodating and ensured that i had everything I needed to make the buying experience exactly what I needed. Thank you! More

Very satisfied customer Your service team all very professional!!! VAl was very helpful and answered all my questions. My car was serviced, cleaned and washed all while I wa Your service team all very professional!!! VAl was very helpful and answered all my questions. My car was serviced, cleaned and washed all while I was waiting. You guys keep up the excellent work!!! More

Continuing superb service For several years due to my children living in CA with us in WA, I have had my 400h serviced by three different Lexus dealers. Far and away the best c For several years due to my children living in CA with us in WA, I have had my 400h serviced by three different Lexus dealers. Far and away the best customer service has been that rendered by Putnam Lexus in the form of Greg Dong, my service advisor. Everything has been done professionally, with my being keep abreast of the whole procedure from reminder of service through the status of the service to the several thank yous for my business. This is the mark of a well run organization, And, oh yes, the work done is first class, too. More