Putnam Lexus

EXCELLENT EXPERIENCE Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, prom Thanks for the excellent help given by Fred Young and other staff for efficient handling of replacing all brakes on my 8 year old GS 350. Also, promoting Greg Dong was an excellent choice - he's always bent backwards to resolving the many times since buying this care at your dealership in 2010. Again, your service is excellent! Frank Mueller More

good customer service Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind Fred details explained what I need and my concern regarding the bumper. He even brought in the body shop technician to explain why my bumper is kind of lose. More

Putnam Lexus is efficient! Someone greeted me at my car immediately, we determined what service was needed, and everything went according to plan. There were two additional sug Someone greeted me at my car immediately, we determined what service was needed, and everything went according to plan. There were two additional suggested repairs for this visit or next, without sales pressure. I opted to have it done at the current service, and that too, was done effiently. Thank you Putnam Lexus. More

Continuing superb service For several years due to my children living in CA with us in WA, I have had my 400h serviced by three different Lexus dealers. Far and away the best c For several years due to my children living in CA with us in WA, I have had my 400h serviced by three different Lexus dealers. Far and away the best customer service has been that rendered by Putnam Lexus in the form of Greg Dong, my service advisor. Everything has been done professionally, with my being keep abreast of the whole procedure from reminder of service through the status of the service to the several thank yous for my business. This is the mark of a well run organization, And, oh yes, the work done is first class, too. More

Great Service Everyone was friendly and willing to go the extra mile to provide great service. Alex and team were super accommodating and ensured that i had everyt Everyone was friendly and willing to go the extra mile to provide great service. Alex and team were super accommodating and ensured that i had everything I needed to make the buying experience exactly what I needed. Thank you! More

Very satisfied customer Your service team all very professional!!! VAl was very helpful and answered all my questions. My car was serviced, cleaned and washed all while I wa Your service team all very professional!!! VAl was very helpful and answered all my questions. My car was serviced, cleaned and washed all while I was waiting. You guys keep up the excellent work!!! More

Fast professional service Winston was an excellent service rep. I waited for my car and it was ready as he estimated. The car was clean inside and out. My only minor complai Winston was an excellent service rep. I waited for my car and it was ready as he estimated. The car was clean inside and out. My only minor complaint is that I requested an appointment on the web site but did not hear for 2 days so I had to phone for the appointment. More

Excellent service Our family have five Lexus automobiles, CT200h,LS500, IS300, RX350, and LC 500. The LS 500 and LC were purchased last year from Putnam. My daughter Our family have five Lexus automobiles, CT200h,LS500, IS300, RX350, and LC 500. The LS 500 and LC were purchased last year from Putnam. My daughter who lives in Olympia, WA has a RX400h and is thinking of buying the Lexus UX hybrid. The service is excellent. More

Professional service Service representative was courteous and professional, taking time to explain work to be done. Work was completed in a reasonable amount of time. Pu Service representative was courteous and professional, taking time to explain work to be done. Work was completed in a reasonable amount of time. Purchase of new tires was recommended. Loaner was provided so I did not have to stay at the dealership additional hours. More

Easy to talk to sales folks and very courteous and great Good Pricing and sales team was very helpful in closing the sale. Tech person was very helpful in explaining all the features of the ES350. Finance pe Good Pricing and sales team was very helpful in closing the sale. Tech person was very helpful in explaining all the features of the ES350. Finance person completed the sale quickly since it was very late in the day. Thank you to entire stafff. More