Putnam Lexus

Great experience I went to the dealership without an apptmt because one of my tires indicated low pressure. Joe immediately helped me and advised that it be checked o I went to the dealership without an apptmt because one of my tires indicated low pressure. Joe immediately helped me and advised that it be checked out to make sure it was safe, rather than just add air. Sure enough, there was a nail in the tire so Joe helped me avoid a potentially serious problem. The car wash before returning my car to me is always appreciated. joe really went the extra mile! More

service level I have been dealing with Putnam Lexus for over 20 years, the service representatives always pay a good attention on the necessary needs for the car m I have been dealing with Putnam Lexus for over 20 years, the service representatives always pay a good attention on the necessary needs for the car maintenance . I also like the shuttle service, it is very convenient to less than 1/2 day car service. More

Continuous uperb vehicle and customer service When I lived in WA, with one child in Palm Desert, CA and the other in Hillsborough, CA, my frequent travels to both gave me access to three top Lexus When I lived in WA, with one child in Palm Desert, CA and the other in Hillsborough, CA, my frequent travels to both gave me access to three top Lexus dealerships in the West Coast for over a decade. Lexus of Bellevue, where I bought my car, is the nation's third largest Lexus dealer with a very high and well deserved customer service program. Desert Lexus in Palm Springs is the smallest of the three but a capable Lexus service facility. Putnam Lexus has a customer service program that makes the other two, both more than adequate, pale in comparison. While the online part of the service program is a bit quirky, the personal service rendered by the staff in both handling the work and actually performing it is superb in every respect. I get my car back from any service as if it were brand new. Recently, in addition to the regularly scheduled service at 135,000 they installed a new radiator and new front control arms. When I drove it home, I noticed three things: 1) it was smoother mechanically than the brand new RX model I used as a loaner; 2) it was much quieter mechanically and on the road than the new loaner;, and 3) it was if I just drove a brand new 2008 RX400Lh out of the showroom. Prior to, during, and after the service I received text updates as to what was going on the whole time. My top service advisor, Kent, called to review it all as it was finished. I received a follow up thank you message from the dealership as well as another from Kent. I always received the same from Greg Dong, who is now rightfully and deservedly the Service Manager at Putnam Lexus. This is the stuff of a well conceived, well managed, and successful customer service program. Others could well try to copy it. More

Awesome Customer Service Ben kept me updated every step of the way!! My car was clean and perfect when I got it back! I would never go anywhere else to get my car worked on ev Ben kept me updated every step of the way!! My car was clean and perfect when I got it back! I would never go anywhere else to get my car worked on everyone was amazing! More

repeat customer- they make it easy I returned to Putnam Lexus for my second lease. Robert, my original salesperson 4 years ago, was a great help again. Process was easy and fast- ni I returned to Putnam Lexus for my second lease. Robert, my original salesperson 4 years ago, was a great help again. Process was easy and fast- nice and stremlined. More

EXCELLENT CUSTOMER SERVICE Greg was my service manager and he is always great. Staff are friendly and attentive and take good care of customers. No complaints at all. Greg was my service manager and he is always great. Staff are friendly and attentive and take good care of customers. No complaints at all. More

New RX 350 purchase Hamid was outstanding. Very helpful and a great attitude. I don’t recall the finance guys name but he was great to work with. Everyone we worked Hamid was outstanding. Very helpful and a great attitude. I don’t recall the finance guys name but he was great to work with. Everyone we worked with was cheerful and competent. More

Exceptional Service Putnam Lexus in Redwood City provides exceptional service. Fadi is always courteous and he keeps me informed if any problem arises and needs immediate Putnam Lexus in Redwood City provides exceptional service. Fadi is always courteous and he keeps me informed if any problem arises and needs immediate attention. More

Drove 200 miles just to lease my Lexus here I had a bad experience at my hometown Lexus and when I was heading to SFO last year I stopped in and met a kind salesman, Robert, who stayed in touch I had a bad experience at my hometown Lexus and when I was heading to SFO last year I stopped in and met a kind salesman, Robert, who stayed in touch with me and a year later helped me get a good deal on the car I wanted to lease. I felt respected as a customer and although car deals are anxious affairs, all went smoothly. Robert gave me some tips about the cool features of my new car. Driving the 200 miles for this deal was worth it. More

Randy was wonderful Randy really took care of me and I really appreciate his professionalism and help with everything. Car was ready when he said it would be ready. Felt Randy really took care of me and I really appreciate his professionalism and help with everything. Car was ready when he said it would be ready. Felt very well taken care of. More