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Priority Lexus Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.9
698 Reviews
Priority Automotive is the original, family-owned Priority group. With locations in Virginia Beach, Newport News, and Suffolk—Priority Lexus Virginia Beach, Priority Lexus Newport News, and Priority Mitsubishi Suffolk—we offer a wide selection of new and used vehicles. Nearly every vehicle we sell is backed by Priorities for Life, which includes oil and filter changes, state inspections, an engine guarantee on new vehicles, towing, and a parts and service guarantee for life (exclusions apply). Now led by Matt Ellmer, continuing the legacy of his father, Dennis Ellmer, our stores remain committed to a customer-first experience. Experience the original, family-owned Priority Automotive.
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3909 Virginia Beach Blvd

Virginia Beach, VA

23452

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Showing 698 reviews

July 03, 2026

Staff already helped me as soon as I pulled and and took me to the the advisor. I know my frugal advisor was not present at the moment but Isabella took me and helped me with my service. The lobby is clean More

by Vilmakaibigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabella
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July 02, 2026

Bonnie was awesome to deal with. Love Priority Lexus. Great service and concierge service for coffee and snacks etc was very good More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonnie and gentleman in waiting area is exceptional
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July 01, 2026

Very professional and courteous. I was on and out I a timely manner. Thank you More

by vdenisesmith57
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that our team was very professional and courteous, and that we were able to get you in and out in a timely manner. We know your time is valuable, so keeping things efficient while maintaining top-tier service is always our top priority. We truly appreciate your business and look forward to providing you with another swift, seamless experience on your next visit!

July 01, 2026

Isabella was the very best service person I have ever used . She was professional, explained everything completely including the milestones for future checkups. She even installed CarPlay on my loaner ca More

by Marycherry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Houston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony sales when purchased the cat
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Jul 02, 2026 -

Priority Lexus Virginia Beach responded

Thank you for sharing your review of Isabella's outstanding service! We are thrilled to hear that she provided clear, thorough assistance and even took the extra step to set up CarPlay in your loaner. Your feedback made our day, and we have shared it with Isabella and her team! We look forward to seeing you again at Priority Lexus of Virginia Beach.

July 01, 2026

The service dept is excellent. They make sure you get the best financial deal as well as trying to maximize your convenience. Lexus service overall is the reason my family only buy More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corbitt Carrol.
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Jul 01, 2026 -

Priority Lexus Virginia Beach responded

Hi David, thank you for sharing your kind words about our team. We are grateful for your confidence in Priority Lexus of Virginia Beach and we look forward to working with you again!

July 01, 2026

Professional, clean and good service. Availability for a Saturday appointment makes getting car serviced easier. More

by Bostonmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Martinez
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Jul 01, 2026 -

Priority Lexus Virginia Beach responded

Thank you for choosing Priority Lexus of Virginia Beach and sharing your positive feedback! We're pleased to know you appreciated the professionalism, cleanliness, and convenient Saturday appointment availability.

June 27, 2026

My sales person Clayton was the best, he listened and made sure that I got the right vehicle. It took me almost 2 months, and he was nothing but patient and helpful. Clayton answered every question that More

by delphoney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton
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Jun 29, 2026 -

Priority Lexus Virginia Beach responded

Hi Delphoney, we're pleased to hear Clayton was so helpful and patient throughout your car buying process at Priority Lexus of Virginia Beach. Thank you for your service and your business, enjoy your new vehicle!

June 26, 2026

Everything went smoothly . Even though I drive an old (classic) model, I was treated like a VIP. I'm very happy to be back in the area so I can have my vehicle serviced at Prio More

by Nkmiddleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
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Jun 26, 2026 -

Priority Lexus Virginia Beach responded

Welcome back! We're so glad to hear you received VIP treatment at Priority Lexus of Virginia Beach. Safe travels!

June 24, 2026

I was pleased with the service and I use them for my future check up on my car More

by janicedardenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Jun 25, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you were pleased with your service. There is no higher compliment than knowing you plan to trust us with your car's future check-ups and maintenance! Keeping your vehicle running beautifully and making your visits seamless is always our top priority. We deeply appreciate your business and look forward to welcoming you back for your next check-up!

June 24, 2026

I am Very satisfied with service: it was fast and professional! Samantha addressed all my needs! More

by olia.peacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Riccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Harris, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Priority Lexus Virginia Beach responded

Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you are very satisfied with your service and that it was both fast and professional. We know your time is valuable, so we always aim to keep things moving efficiently without sacrificing quality. A special shoutout to Samantha! We are so glad she addressed all of your needs and made sure you were completely taken care of. We will be sure to pass your kind words along to her! We truly appreciate your business and look forward to providing you with another swift, seamless experience on your next visit!

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