Priority Lexus Newport News

A Christmas Lexus (2016 Purchase - 2017 Model) I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine and he was attentive to my comments to the point I got the vehicle I wanted, but ... the follow-up was slow, incomplete, and full of promises that took over a month to resolve. The car was delivered (22 Dec 16) as planned. I didn't realize until later that the "maintenance kit" for the Auto Armor was not present. The temporary (30-day) registration was present and I was assured the permanent registration would arrive in the mail long before the temporary expired. I currently live in SC, so going by the dealership for the permanent one was out-of-the-question. As time on the temporary registration was running out, I noted the issue of no "maintenance kit" being delivered and that the registration was almost expired. "We'll get right on this and have it 'over-nighted' to you." It expired and I spent the next ten (10) days in communication with all levels of management to get the replacement registration and the kit. I was not able to drive the car for nine (9) days, because the replacement registration did not arrive. Not surprising, the finger-pointing happened, where they blamed the mishandling of the documentation on their "contractor" that handles these transactions. Obviously, there is no oversight, follow-up, and/or quality review on performance. To avoid an epistle, I'll not detail the complications I experienced regarding proof of insurance, except to say they made a minor debacle on this documentation, too, that just required them reading what was in front of them. Ultimately, in February, I was back on the road and have a maintenance kit to show for my $795 Auto Armor. Previously, my purchases of Lexus vehicles have been at Lindsay Lexus/Aaron Taylor in Alexandria (VA), and I would recommend them to the fullest. More

Not impressed - they only care if you want to buy a car At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no response. I then went to the page and initiated a chat but that was only sales (let's you know what they value and what they don't) so they sent my info to the service department... 2 hours later I received a SMS message from them. I relayed my questions and the info I needed from them and she stated that a service adviser would email me. In between all that I filled out a special order form on their website. So count that -4 different ways I've attempted to contact them using THEIR supplied methods of contact and here 8 days after the first attempt and 5 days after the last and nothing. I can only surmise that they are so busy then neither want nor need my business or they are incompetent. Either way they get their wish - I cannot see a reason to go to their dealership. At this point, should I need a dealer item I'll get it online from another dealer and if I need dealer service I'll go to Lexus of Richmond. More

Awesome Experience Kadim Tshiek is the best auto salesman I've dealt with and I've dealt with a lot. He took care of us and got my wife exactly what she wanted at the p Kadim Tshiek is the best auto salesman I've dealt with and I've dealt with a lot. He took care of us and got my wife exactly what she wanted at the price she was willing to pay. More

Kadim Tshiek was awsome I came in need of a car and the staff there was very friendly Kadim took very good care of me he made me feel at home and did not force a sell on me I came in need of a car and the staff there was very friendly Kadim took very good care of me he made me feel at home and did not force a sell on me he gave exactly what I was looking for in my price range More

CPT Jay Thomas Review CB Lexus is the best dealership that I have used in 10+ years of car buying. I have owned 10 vehicles over that period, and I can honestly say that RJ CB Lexus is the best dealership that I have used in 10+ years of car buying. I have owned 10 vehicles over that period, and I can honestly say that RJ, Thomas, Tony, and the rest of the CB Lexus crew are by far the most professional, courteous, and all around great group that I have worked with. They were all very friendly and helpful, especially RJ. He is the most amazing salesman that you could ask for. His enthusiasm is intoxicating, and his knowledge of the Lexus product is second to none. I absolutely recommend both RJ and the dealership to any future car buyers, and I hope that I will have the opportunity to work with them again in the future. More