Priority Lexus Newport News

The old switcharoo John Keck and Tony Rutherford, the whole staff, were super nice and understanding during our recent dealings with Charles Barker Lexus NN. No questio John Keck and Tony Rutherford, the whole staff, were super nice and understanding during our recent dealings with Charles Barker Lexus NN. No questions asked and they provided a resolution to our issue that was better than we anticipated. We love our new 2018 RX350, it is one bad ride...for an SUV. Tony tell your friend "you're welcome". More

A perfect purchase from beginning to end The dynamic trio of Thomas, Tony and especially, Mohamad Mayassi, led to the swift purchase of our family's "forever" car. Each one brought their exp The dynamic trio of Thomas, Tony and especially, Mohamad Mayassi, led to the swift purchase of our family's "forever" car. Each one brought their expertise and knowledge to the table and treated us like we were their only customers. Attention to detail, exceptional customer service and quality of care are just a few things that come to mind. Without hesitation, I feel more than comfortable referring interested friends and family to this dealership which we made the 75 mile trip for. Thank you! More

We Purchased Our Dream Car- Lexus RX 350 Our Salesman, Mohamad Mayassi, was very friendly and courteous. He was knowledgeable about the Lexus' at Charles Barker in Newport News, Va, and list Our Salesman, Mohamad Mayassi, was very friendly and courteous. He was knowledgeable about the Lexus' at Charles Barker in Newport News, Va, and listened to US for what WE wanted. He wasn't pushy. He wanted to help us find what we wanted and be happy. He treated us like family, as we did choose to join the Lexus Family. WE definitely found our vehicle that WE LOVE!! Tony Rutherford was absolutely sincere, friendly, and helpful throughout our whole experience and we had an excellent customer service experience! Shawonda Massenburg was so pleasant and polite, she made the finances paperwork smooth and organized that is was worth it! excellent customer service ALL AROUND. Love Charles Barker Lexus- We now own our Dream Car!!! (I love my parents for taking me there!! ) More

Review of 2018 RX350 Mohamad Mayassi was my salesman. He is empathic to the needs of others. I find him to be open and honest. You can express an opinion and he will lis Mohamad Mayassi was my salesman. He is empathic to the needs of others. I find him to be open and honest. You can express an opinion and he will listen without criticizing. He is extremely knowledgeable, enthusiastic, compassionate and devoted. Thomas Cahoon is very professional, has a positive attitude and a good listener. Tony Rutherford is just like your country friend. He has a great sense of humor, competitive, very professional, candid and always in a good mood. It was a wonderful experience. More

Lexus 500 purchase. A pleasure Mohammad Mayassi our salesperson made buying a new car(something I dread) one of the most stress free purchases ever. He was professional,knowledgeabl Mohammad Mayassi our salesperson made buying a new car(something I dread) one of the most stress free purchases ever. He was professional,knowledgeable,caring and treated you like a friend not a customer . Mohammad and Tom Cahoon (general sales manager) went above and beyond to get us the best deal. Tom took it apon himself to make phone calls to get the best deal. That’s never happened before anywhere. Shawonda and Tony made the handling of the loan paperwork very simple and were very friendly. When we buy another Lexus and we will we are going back to our Lexus family and definitely asking for Mohammad . Best car buying experience ever!!!!!! More

Wonderful, favorable, stress-free buying experience From the moment the dealership door was opened by Mohammed for my wife and me, we were treated with the utmost hospitality and attention. We were ask From the moment the dealership door was opened by Mohammed for my wife and me, we were treated with the utmost hospitality and attention. We were asked what we wanted and every accommodation was made to meet our needs. We were fully satisfied with the deal and our extremely gracious treatment. It was obvious from the beginning that they wanted to make an honorable, fair deal, which set my wife and me at ease . I am absolutely thrilled with the Lexus ES 350 and have a hard time staying out of it. It's an amazing machine. I'm looking forward to a long, pleasant, stress-free relationship with Mohammed and Charles Barker Lexus. More

Great Service - Friendly People I recently bought a hybrid from Charles Barker Lexus. My salesperson, Mohamad Mayassi, was very friendly. He was quite knowledgeable about the vehicle I recently bought a hybrid from Charles Barker Lexus. My salesperson, Mohamad Mayassi, was very friendly. He was quite knowledgeable about the vehicle and I never felt pressured to buy. I also interacted with Thomas, the showroom manager, and he was very helpful as well. This is the third Lexus I have bought from them and I can't recommend this place enough. You can't go wrong with them. I also use their service department and they are the best I've ever used. They repair the vehicles quickly and the work is always done right. The service staff is also very warm and friendly. More

Excellent customer service and very professional. Derrick is so professional and very knowledgeable. When I first started dealing with him I wanted a specific car. When I found out they didn’t have it Derrick is so professional and very knowledgeable. When I first started dealing with him I wanted a specific car. When I found out they didn’t have it I hung up with him and was kind of done with my search for the VA area. However, that didn’t stop Derrick from still doing his search behind the scene to make sure he can satisfy my want. Not only did he find the vehicle I wanted brand new, but he also drove all the way from Newport News to the VA Beach location to come do business with me. He was more than helpful, offered me different options, informed me of different alternatives to meet where I wanted to be financially, and even worked on my behalf to meet the dollar amount I wanted for a more expensive vehicle. Thank you, so much for all you’ve done for me. You have made me very happy and my experience there was great. I look forward to working with you again. More

Best Sales Experience Ever Mohamad Mayassi exhibited outstanding customer service while helping us find the perfect car to buy. He established a friendly yet professional envir Mohamad Mayassi exhibited outstanding customer service while helping us find the perfect car to buy. He established a friendly yet professional environment which allowed for a very pleasant experience. I would recommend Mr. Mayassi and the Charles Barker Lexus dealership to anyone looking for a Lexus. More

Excellent Sales Experience Helped my in-law's purchase a new vehicle last week. Mohamad and Tony were excellent to deal with - understood what I needed to accomplish and went ab Helped my in-law's purchase a new vehicle last week. Mohamad and Tony were excellent to deal with - understood what I needed to accomplish and went above and beyond to help make the sale as smooth as possible. Mohamad is actually the first car sales person I have ever added as a contact on my phone which says it all. More