Priority Lexus Newport News

Outstanding Customer Service My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez Ja My wife and I have purchased several automobiles from this dealership. Outstanding sales and service. I purchased a new RX 350 from Mr. Matt Perez January 2019. Mr. Perez goes out of his way to satisfy his customers. Mr. Perez is a very humble individual. A very professional Salesman that takes good care of his customers. Yes, Management makes the final decision but Mr. Perez will stand with you if you are serious and upfront with your transportation needs. More

Exceptional Service I caught the bus to the dealership unsure if I could  get the car that I saw online. I arrived and was greeted with a smile and a handshake from Mr. M I caught the bus to the dealership unsure if I could  get the car that I saw online. I arrived and was greeted with a smile and a handshake from Mr. Mohamad Mayassi. I told him my situation as he welcomed me into the dealership. I did not feel judged because I caught the bus there. He was very genuine and concerned about me and my daughter having a way to get around. I was really taken back by this. He was very reassuring throughout the whole process. I was very nervous because I had some financial challenges that affected my credit score. And I thought that there was no way I could get a vehicle from Charles Barker Lexus. Mr. Mayassi introduced me to mostly everyone on the team. Mr. Tony Rutherford made sure that financing fit my budget. I felt like I was family. We talked and laughed. This was an exceptional exprience. I would highly recommend this dealership. Stop by and ask for Mr. Mohamad. More

Overjoyed My Husband and I truly would like to thank Mohamad for everything When I say a great SALESMAN. he stands behind that word......Thanks again Mohamad My Husband and I truly would like to thank Mohamad for everything When I say a great SALESMAN. he stands behind that word......Thanks again Mohamad Mayassi for everything!!!!! More

Returning Client, Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mohamad Mayassi and his team at Charles Barker NN have consistently provided outstanding automotive consulting and sales support to me and my family. Mo is knowledgeable of the Lexus products, attuned to the needs of his customers and goes the extra mile to ensure their happiness at the end of the deal and for years to come. More

Excellent experience and great customer service. From sales consultant Mohamad,Business Manager Massenburg, technology consultant Joe, we enjoyed our trip from Maryland to purchase our Lexus. The tri From sales consultant Mohamad,Business Manager Massenburg, technology consultant Joe, we enjoyed our trip from Maryland to purchase our Lexus. The trip was worth the drive after meeting Mohamad Mayassi. More

Great Experience I had high expectations for the Lexus dealership and was not disappointed. Or first experience was the test drive on a raining and cold day. Derrick I had high expectations for the Lexus dealership and was not disappointed. Or first experience was the test drive on a raining and cold day. Derrick had the vehicle under cover and ready to go on our arrival. The next step was confirming the vehicle specifics (color, package, etc) and trying to locate a vehicle. The dealership found exactly what we wanted in Northern VA and then had the car in town the next day. We scheduled the purchase on an evening and the process went extremely smooth. I would definitely recommend Derrick and the dealership to others looking for a Lexus. More

Good experience Derrick is the man. I got there and he had the car ready to go. I test drove it and then we made the deal. He sent it off to be cleaned and inspected Derrick is the man. I got there and he had the car ready to go. I test drove it and then we made the deal. He sent it off to be cleaned and inspected. It was late in the day so I would have to come back the next day. Derrick came to my house the next morning and picked me up so I could my car. That's true service. More

New Car Purchase I recently purchased a automobile from Mohamad Mayassi at Charles Barker Dealership. We were looking at the RX350L. My wife and I were comparing a few I recently purchased a automobile from Mohamad Mayassi at Charles Barker Dealership. We were looking at the RX350L. My wife and I were comparing a few different models and manufacturers. He did a wonderful job communicating without being intrusive. I would highly recommend this salesman for a transaction. He did a great job!! More

Best dealership buying experience of my life This is the 40th car I have owned in my life and this transaction was by far the best experience I have ever had. I live about an hour from the dealer This is the 40th car I have owned in my life and this transaction was by far the best experience I have ever had. I live about an hour from the dealership and spoke with Mohamad twice about the details of the transaction and what I expected during the transaction. Mohamad and Shawonda conducted business exactly how I requested and that Mohamad had promised it would be done. The level of Integrity displayed at this dealership was amazing. 26 minutes after arriving I was driving home in my new car. Thank you Mohamad and Shawonda! More

Great Experience would Recommend to Anyone! My fiance' and I were looking for a new vehicle for myself, we saw they had a low mileage 2018 TLX on their lot, we drove down from and were greeted b My fiance' and I were looking for a new vehicle for myself, we saw they had a low mileage 2018 TLX on their lot, we drove down from and were greeted by Mohamad, he was very easy and wonderful to deal with, we test drove the car, and upon return he greeted us again, and we said we love it we'll take it. We then met with Tony Rutherford the Sales Manager who was a breeze to work with very well spoken, polite and professional our financing person was also A++++!! Shawanda Massenburg! the entire team at Charles Barker Lexus is amazing!!! I would recommend them to anyone of our family and friends even in the Richmond Area!! its well worth the drive to deal with great Professionals!!! More