Priority Lexus Newport News

Above and beyond service! I’m very cautious when it comes to the dreaded car buying experience but Derrick made that feeling go right out of the window! He was very patient and I’m very cautious when it comes to the dreaded car buying experience but Derrick made that feeling go right out of the window! He was very patient and kind and did all he could do to help me walk out with the perfect car for my situation. I felt at home and left the dealership feeling like I was welcomed to the Lexus family. He has gained a lifetime Lexus buyer from his customer service alone. Thanks again for everything. More

Exceptional Fantastic experience from begging to end I knew what I wanted and he delivered it with a BIG red bow and great big smile. I’m in Va Beach had to trave Fantastic experience from begging to end I knew what I wanted and he delivered it with a BIG red bow and great big smile. I’m in Va Beach had to travel to Newport News but the trip was well worth it. From the second I met him I knew I was in good hands. Also a special shoutout to Shawonda Massenburg who made the financial process painless! Bottom line Derrick will not disappoint!! More

Excellent Experience Mohamed Mayassi was outstanding today in presenting us with all of the options for our new Lexus RX350 and its features. We spent five hours at the Mohamed Mayassi was outstanding today in presenting us with all of the options for our new Lexus RX350 and its features. We spent five hours at the dealership and came away very happy. More

Buying our first Lexis Our experience in buying our first Lexus was a pleasure. “Frenchy” so knowledgeable and helpful iin making are choice easy.! He explained every aspect Our experience in buying our first Lexus was a pleasure. “Frenchy” so knowledgeable and helpful iin making are choice easy.! He explained every aspect of the car so well. More

Great Experience! We just bought our third Lexus and Derrick Nichols helped us. He wasn't pushy and listened to exactly what we said and what we wanted. He is knowledge We just bought our third Lexus and Derrick Nichols helped us. He wasn't pushy and listened to exactly what we said and what we wanted. He is knowledgeable and went the extra mile for us. We never felt pressured and he made this experience pleasurable. I have had a Landrover and a Mercedes Benz and i always go back to Lexus. If you haven't driven or bought one you should! More

Outstanding!!! Mohamad Mayassi and Shawanda Massenburg gave excellent service. No pressure at all and that was a huge plus for us. In fact, that was a deal maker! Mohamad Mayassi and Shawanda Massenburg gave excellent service. No pressure at all and that was a huge plus for us. In fact, that was a deal maker! More

"Great Experience" We worked with Patrick (Frenchy) Antar. My husband went to the dealership to look at a car for me. When he came to pick me up to sign the paperwork, F We worked with Patrick (Frenchy) Antar. My husband went to the dealership to look at a car for me. When he came to pick me up to sign the paperwork, Frenchy had taken care the majority of it. He was very friendly, helpful and exceptional with all the technology that is on the car. He took his time to go through the features on the car and letting me try them out for myself. When we left the dealership, I was very pleased with my experience and would recommend Frenchy to others. More

Outstanding Salesman Matt Perez was the nicest salesman I have ever worked with. He made purchasing my new NX 300 actually enjoyable. Since I live in Richmond, I commu Matt Perez was the nicest salesman I have ever worked with. He made purchasing my new NX 300 actually enjoyable. Since I live in Richmond, I communicated with Matt prior to visiting the dealership. He was extremely helpful with information about the NX and available options that were important to me. He found two cars for my consideration, but the one I wanted was not in stock. Since I was not trading a car and my husband has Alzheimer's, I was faced with finding a way to get the car when it came in. Matt promptly offered to deliver it to us. I was overwhelmed by his gesture. His act of kindness meant so much to me. He has continued to be helpful in getting various tech things set up in the car. I could not be happier with my decision to purchase my new car from Charles Barker Lexus of Newport News and the exceptional service Matt has provided. More

Great experience We worked with Mohamad Mayassi, he didn’t pressure us which was very important to me, he allowed us to look around before coming back, wanted to know We worked with Mohamad Mayassi, he didn’t pressure us which was very important to me, he allowed us to look around before coming back, wanted to know if we had any questions, he was informed and answered all questions we had on the vehicle we where looking at. He allowed us to test drive the vehicle just us and for as long as we needed, i wanted to think on it before I made a decision no pressure it was great. More