Priority Lexus Newport News

Amazing Experenice!!! I had such a great car buying experience from Charles Barker Lexus! The level of professionalism, kindness, and respect was above and beyond my expect I had such a great car buying experience from Charles Barker Lexus! The level of professionalism, kindness, and respect was above and beyond my expectations. I live in Raleigh NC and Charles Barker Lexus Norfolk was the only dealership that had the car I wanted. With communicating across state lines Mohamad and Tony did an amazing job getting things ready to go for our arrival. The car when we got there after a three hour drive was already gasses, and detail and even had an amazing Red bow on top! I could not have been more happier with my selection. The paperwork process with Shawonda was smooth and effortless. They explained everything in detail and made me super comfortable with my choice. Mohamad welcomed me with open arms and made me feel like I was walking down the red carpet, You cannot find better service than with Charles Barker Lexus with Mohamad, Tony, and Shawonda! 20/10 will recommend! Thank you guys so much for everything! I absolutely love my new ride! More

Excellent service I bought my car from out of state with Matt at Charles Barker and it was a smooth, effortless and transparent transaction. Matt is a rockstar in custo I bought my car from out of state with Matt at Charles Barker and it was a smooth, effortless and transparent transaction. Matt is a rockstar in customer service, btw. Everybody at Charles Barker was a joy to work with, very responsive and super helpful from beginning to end. Would I do business with them again? ABSOLUTELY! More

Great experience! I was pressed for time and not in the mood for a bunch of questions. Mohamad listened and executed above expectations. Thank U for taking care of Mom Mohamad! We are forever grateful! mood for a bunch of questions. Mohamad listened and executed above expectations. Thank U for taking care of Mom Mohamad! We are forever grateful! More

The extraordinary service that I personally received during the purchase process was flawless. Thank you Tim Fay and Shawonda Massenburg for making my wife’s birthday a success! Great job! during the purchase process was flawless. Thank you Tim Fay and Shawonda Massenburg for making my wife’s birthday a success! Great job! More

Mohamad Mayassi made my experience fantastic. He was kind, detailed, and not pushy. Everyone at the dealership was great! The Charles Barker Lexus experience was easy with my tradein and made it comfort kind, detailed, and not pushy. Everyone at the dealership was great! The Charles Barker Lexus experience was easy with my tradein and made it comfortable to make the best decision for me and my family. More

Quick, no-nonsense buying experience. My time is valuable. So when I decide to research, locate and purchase a vehicle, I am pleased to know that the outstanding staff at Charles Barker Le My time is valuable. So when I decide to research, locate and purchase a vehicle, I am pleased to know that the outstanding staff at Charles Barker Lexus of Newport News understands this and provides a quick, no-nonsense buying experience. More

Wonderful experience with awesome customer service. Our experience at this dealer was very pleasant. The general manager and our sales representative Mohamad help us in any way they can. I'll definite Our experience at this dealer was very pleasant. The general manager and our sales representative Mohamad help us in any way they can. I'll definitely come back here again . Thank you so much for the excellent experience in buying a car. More

This is the second RX 350 that we have bought from Mohamad Mayassi, and in both cases, they were the most pleasant and calm car buying experience that we have had over the last 50 years. We are plann Mohamad Mayassi, and in both cases, they were the most pleasant and calm car buying experience that we have had over the last 50 years. We are planning to see him again in a few years to replace our older 350. We highly recommend that anyone looking for a new vehicle to stop by and talk to him. He will make you an excellent deal and treat you with the highest respect. He is extremely knowledgeable and spends a long time explaining how everything works, and answering questions. The sales management was excellent, and the Business Manager Shawonda was also. More

Mohamad is such a personable man. He is very pleasant to work with and is genuinely a good person. He is very knowledgeable and took a lot of time explaining the workings of the car. He answered all the que work with and is genuinely a good person. He is very knowledgeable and took a lot of time explaining the workings of the car. He answered all the questions that we had and worked hard to make it a good experience. Tony was also very pleasant and made us feel very much "at home". More

THE OUTSTANDING SERVICE this dealership is the best in the nation as a service member of the USAF I have traveled the world from the far east to Washington dc first these this dealership is the best in the nation as a service member of the USAF I have traveled the world from the far east to Washington dc first these employees I call family Mohamad T Mayassi, Thomas Cahoon Tony Rutherford,Shawonda Massenburg,Jane Tucker and Jessica Johnson. because of their attention to detail and constant commitment to assuring the best customer service I am and always will be a Lexus driver and owner. When anything crosses my mind or if I have a question or concern they take action and resolve my issue from how to and when to service my vehicles its with a getter-done attitude there are times when I visit just to ask about the new or latest trends. I think I might be getting in the way but its only a testament to their outstand customer service even after the purchase! I have referred family and friends to this location and all agree it a pleasure for them while there. Please give the Lexus dealership Charles Barker of Newport News a 10 out of 10 and and a shout out for me cause I praise them in person even when I see them in town and share my driving experiences THEY KNOW CUSTOMER SERVICE!!! ES-350 F Sport and Rx 350 Larry R Powell More