Price Toyota
New Castle, DE
Filter Reviews by Keyword
By Type
269 Reviews of Price Toyota
Excellent service-very efficient. Every very helpful - service was done very fast. I was told there would possible a 3 hour wait, but it ended up to be 45 minutes.. Every very helpful - service was done very fast. I was told there would possible a 3 hour wait, but it ended up to be 45 minutes.. More
Been using Price for years. Have all services done there on both our Toyotas. Just purchased a new Rav 4 hybrid. Excellent service from Troy and the sales team. They were great. Have all services done there on both our Toyotas. Just purchased a new Rav 4 hybrid. Excellent service from Troy and the sales team. They were great. The service department is top notch. Had all my services there over the last 8 to 10 years. Have never had a problem. Dasha is a great asset to the Service Department. More
Mike Casper in Sales helped my daughter get her first car and made everything so simple. I sent my son 2 days later and he made his buying experience just as perfect! He is our new car guy for everyone we kn and made everything so simple. I sent my son 2 days later and he made his buying experience just as perfect! He is our new car guy for everyone we know. Thank you Casper! More
The service at this location has really gone from great to horrible. The last couple of services did not go well. Had my wife’s 2018 Highlander in for service and they measured the tire depth the same al to horrible. The last couple of services did not go well. Had my wife’s 2018 Highlander in for service and they measured the tire depth the same all the way around when two of the tires were new and two were originals. Then the Door actuator failed on my 2018 4Runner drivers door ($1,000) and three weeks later the passenger side. They offered no discount or repair option to help with an issue on the second actuator that should have never occurred on a vehicle with only 35k miles. I’ve owned many vehicles in my life and never had to replace a door actuator! My entire family owns Toyota’s but I will think twice before I buy another one. More
I bought my RAV4 in 2016 and bought over $2,000 worth of warranty, which included dent protection. I called and spoke with Chris to confirm that dents were covered under my warranty. He told me yes and to b warranty, which included dent protection. I called and spoke with Chris to confirm that dents were covered under my warranty. He told me yes and to bring the car in to make sure it met the qualifications. I brought it in thru the service station and they again confirmed that yes it would be covered and had me make appointment to bring the car in and they told me that it should only take 45 min to max 2 hours. I made the appointment for the following week and came in at 8am. After 3 hours of waiting, the service guy came in and tried to say this is going to take another 3-4 hours and that they didn’t realize it was going to take this long and tried to say I would need a rental. Then a half hour later, the same service guy came out and said your warranty is expired and it’s not even going to be covered. So then why did the warranty guy said it was covered and why did service say it was covered and why the xxxx did they have me wait over 3 hours. In that 3 hour time all they did was replace the light bulb for the fog light that I had asked them to replace— that they had the audacity to charge me $48 for. They clearly can’t read or do their jobs competently and don’t care about their customers. More
Brett Huss was great! He took his time and gave us time! Made sure we got what we asked for and helped us understand some things. I would go to him again for a car! He took his time and gave us time! Made sure we got what we asked for and helped us understand some things. I would go to him again for a car! More
Bought my Jeep from Price and had the pleasure if working with Mike Casper. He's fantastic and made everything easy and believe it or not fun. You'll have a great experience with Mike Casper. with Mike Casper. He's fantastic and made everything easy and believe it or not fun. You'll have a great experience with Mike Casper. More
Excellent and professional service department. I had a miner problem but the Manager wasted no time to resolve the issue. I travel from Smyrna to have my car serviced by the New Castle dealership. They k miner problem but the Manager wasted no time to resolve the issue. I travel from Smyrna to have my car serviced by the New Castle dealership. They keep my car running and serviced well. They are customer focused and want your car to continue to function well. Mr John Hughs is a phenomenal and professional Manger. I’m grateful that he listened and responded so quickly to my problem. I highly recommend the Price Car dealership to have your car serviced. I’m pleased with management and the service department. And their products. Ms. Watson More
Purchased a hybrid vehicle from there and they do not want to honor their warranties. Sold me bull crap electrical warranty for my car that they do not want to honor. Go to the other Toyota in wilmingto want to honor their warranties. Sold me bull crap electrical warranty for my car that they do not want to honor. Go to the other Toyota in wilmington if you have to. I love my Toyota s but with the experience with them I should have gotten a honda. More