Prestige Toyota - NY

When the wife of one of your customers drops his car off for an inspection, don't upsell her the entire 30k service as if it is required to pass inspection and provide an estimate that doesn't include labor for an inspection, don't upsell her the entire 30k service as if it is required to pass inspection and provide an estimate that doesn't include labor. I maintain my vehicle since ToyotaCare ran out and I just put new BF Goodrich's on it. A $27 day turns into $500 because some grease xxxxxx is changing differential fluid and tightening frame mounts on an FJ that never leaves paved roads. She thinks she's doing me a favor because they quoted her less than $200 verbally.... But the 30k service is a big job on an FJ- so they eat her whole day waiting and $500 I'd rather spend on just about anything else in the world. The money isn't what pisses me off- its more the Kingston team living up to the stereotype of up-selling and taking advantage of a vehicle illiterate woman. How do you think her perception of the situation is, when she excitedly tells me the "critical" work she had done to my FJ and I respond with "they absolutely took advantage of you". What is her perception of the integrity of your company? Of the industry? More

We appreciated the prompt and professional service we received; friendly and helpful. Michael found us exactly what we were looking for, and it was all done with a couple of phone calls and a single vis received; friendly and helpful. Michael found us exactly what we were looking for, and it was all done with a couple of phone calls and a single visit. More

Please don't tell me you're perfect, that's a crock! Neither is Prestige, mistakes were made! But it's the way that people fix things that tells the whole story! No need to go into details here, but be Neither is Prestige, mistakes were made! But it's the way that people fix things that tells the whole story! No need to go into details here, but be assured, if they screw up they fix it, quickly and with no attitude! I recommend this dealership without reservation for price, service and overall experience. Even my wife liked them! I traveled 100 miles round trip and it was worth every mile. I already have them looking for my wife's next car. More

We had a great experience at Prestige Toyota in Kingston. We were looking for a used RAV4 and were not pressured to look at anything other than what we were interested in. Josh took us around to the cars a We were looking for a used RAV4 and were not pressured to look at anything other than what we were interested in. Josh took us around to the cars and was a great salesman -- helpful, courteous, responsive. Later we decided, completely on our own initiative, to get an even newer RAV4 than the one we initially looked at and Josh & co. were again very helpful without putting pressure on us at all. We felt like we were "in the driver's seat" the whole time, not overly managed at all, just the right amount. George did the actual paperwork side and was also very helpful and courteous. Overall, a great experience and we are very happy with our purchase. Will rate the service department once we have experience with it. More

The sales person we had was a very nice young man just starting in the business, he had no help or guidance in dealing with our situation. We started out asking him if we could even get financing on a us starting in the business, he had no help or guidance in dealing with our situation. We started out asking him if we could even get financing on a used car for our daughter, as our credit is less than perfect. We picked out a car and filled out the credit application, He returned to us with a percentage rate and a payment amount that we were ok with. We specifically asked more than twice if we were approved and the answer was "Yes". As we proceeded to discuss the trade in our sales person had to constantly go in and out of PJ's office, we were kept waiting for long periods of time. We made an apt to return the next day with our trade in and when we arrived at the time of the appointment, we were left waiting for another 1/2 hour. The car we wanted said "certified pre owned" which tells me the car had been checked out before the sticker was put on it. Only to find out the car needed new brakes and rotors plus some other minor repairs. How can a dealership put that sticker on a car without ever inspecting the car? Buyer beware we are now told they do it all the time. Things just got worse from there, lots more waiting for the infamous PJ to come speak to us, we told our sales person we had to be somewhere else by a certain time, and we were still left sitting alone at the desk while PJ was suppossed to come talk. When PJ finally did arrive it was to give us a list of items he needed so he can "start" to work on the financing, all this came out after they got the $500 deposit from us they were after. The trade in amount came in as we expected, lower than it should have been, but what do you expect from a shady dealership? All in all, PJ called us 2 days later to say we had to put more money down on the car in order for him to secure financing. When it was suggested he give us more on our trade he was not interested and became very nasty on the phone. We are still waiting for our deposit check to be returned to us and will never do busines with PRESTIGE TOYOTA in KINGSTSON NY again. It is sad the owner probably isn't aware his staff is so rude. Of course PJ is probably the owners son or family member, when we asked to speak to someone above him we were told he was the big boss! More

I did my research - and had a list of dealers to visit. Those guys were on top of my list do to pricing and their very quick no nonsense response to a AutoTrader inquiry. I was expecting usual xx from s Those guys were on top of my list do to pricing and their very quick no nonsense response to a AutoTrader inquiry. I was expecting usual xx from sales, but was pleasantly surprised with quickly moving and to the point conversation, good offer on trade-in and great price on the Camry, that I wanted. Maximizing on time, with no push with extras, we had a deal in less then 1 hour and that was with a test drive. Bus. Manager PJ also very efficient and again mentioned extras but with no push got all the paper work done. I was doing actual pickup on another day at 3:30pm ( time slot that me and PJ agreed on ) I was at dealer at 3pm, but PJ met me at 4:30pm or so that day. Another minor complaint is that I have not received my registration stickers yet - with DMV telling me that dealer have no submit my plate transfer yet. Calling PJ who was suppose to do this xfer just got me his voice mail with no return calls... This could have been my most perfect car buying experience ... if it was not for car plates which I'm still trying to resolve - and waiting time when specific time was assigned and my contact number left with PJ ... More

I've been looking for a Certified Used Camry or Corolla for 2 months. Went to a few dealers in my area (Albany/Saratoga), typical dealer crap - overpriced used vehicles and lots of head games. I found for 2 months. Went to a few dealers in my area (Albany/Saratoga), typical dealer crap - overpriced used vehicles and lots of head games. I found Prestige on Edmunds when I expanded my search area. Prestige prices were well below any other dealer, and they were well below the Edmunds True Market Value prices as well. It was clear that because their prices were so low, there would not be much haggling or "going to ask my manager". I called Prestige to find out about Toyota Certified financing and qualified, and made an appointment with Susan. While getting the info off their website about the Camrys I wanted to see, this Scion XB popped up, and although I had no interest before, for some reason this vehicle made my list of 3 cars. Drove almost 2 hours to get down there, and met Susan. She is the nicest, most friendly, genuine salesperson I've ever met at a dealership. Because I'd done a lot of homework and knew what I wanted and needed, we were able to talk about the specific vehicles. I saw the XB on the lot and I was sold. I took the XB and a Camry for drives, and the Camry was lovely but the XB won, hands down. Susan was professional, approachable, personable, had a sense of humor, and did all the paperwork without any surprises. We were so comfortable with her. George came in, and I braced for some kind of hard upsell, but he was also more terrific than I could have asked for. He gave us good information about the XB that made us sure we made the right purchase. Both Susan and George seemed to want to make sure we'd made the right purchase. We made the deal on Saturday, and tonight - Monday - we went down to pick up the car. Susan was putting the plates on, in the pouring rain, and I know she she stayed there late (7:30) to meet with us. We chatted while waiting for George, and Susan was simply great at making us feel comfortable for 30 minutes. F&I George finished up his previous deal and came to meet us; and I was again on the defense - everything had gone so well, how could the last part NOT be some kind of Undercoating Nightmare? Well, shame on me. Our Certified vehicle comes with various good things and protections. George showed us what more we could purchase and at what prices. There was nothing insulting or shaming or hard-nosed about it. We did choose to purchase a less expensive plan - that for $1 a day covers so much. George was a perfect gentleman, so nice, so easy-going. And that was that. Susan had waited on us another 30 minutes to see us out, and she made sure I had her cell phone number in case I had any trouble or questions on the 2 hour ride (in the pouring rain) home. Dear Husband and I will be looking for another vehicle in a bit, and we will not go anywhere else but Prestige. I hope Susan and George are still there. More

sales Manager was absolutely rude and unprofessional.Treated like dirt.Absolutely no respect and unfriendly dealership.The sales representative was respectful.He was scared of negotiatin unprofessional.Treated like dirt.Absolutely no respect and unfriendly dealership.The sales representative was respectful.He was scared of negotiating pricing from my view with his Female Sales Manager who absolutely looked intimidating to him.She told him out right she was not discounting the car by a dime and did not care about us driving far to get to their dealership.They were also going to give me not quite half of my trade in.They looked at me like a Foreigner with an accent.Would recommend people with accent to stay away from this dealership so as not to get ripped off.Very disappointed that at this day and age people still treat others with so much disrespect. More