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Prestige Toyota - NY
Kingston, NY
556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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556 Reviews of Prestige Toyota - NY
October 19, 2024
I called to have my tranmission fluid changed. Made the appointment. Got there and they said I was having a flush. I said the appointment was for fluid change not a flush. The service manager con Made the appointment. Got there and they said I was having a flush. I said the appointment was for fluid change not a flush. The service manager convinced me a flush was the best way to go, so I agreed to it. He gave me a coupon for $40.00 off which I appreciate . I ask him to have some one change my oil filter, which I supplied. He said ok. Very nice man. There was also a recall on the lower front bumper, for clips and fasteners. So after 3 hours of waiting we received the car and went home. The ride home was concerning, the brakes had a shutter and the ride was definitely different. You hear all sorts of things about dealership practices and you don't want to believe it. But I wonder if any of it's true? The tranmission seems ok , but I am going to find another dealership or auto mechanic to inspect the front end. The brakes are fine , I inspected them 2 week ago. It's like the nut on the tie rod was moved. Any out there experience any weird situations like this? More
by Grasso, John
Employees Worked With
Chuck, service manager , Chuck Dee
July 28, 2024
I had a wonderful experience purchasing my used Toyota Rav4 at Prestige Toyota. The process was stress-free and pleasant. Noah O'Byrne was very thorough and knowledgeable. He was able to find me a vehicle Rav4 at Prestige Toyota. The process was stress-free and pleasant. Noah O'Byrne was very thorough and knowledgeable. He was able to find me a vehicle that suited our needs. I highly recommend them. More
by ifconran
Employees Worked With
Noah O'Byrne
January 31, 2024
Excellent service department at Prestige Toyota in Kingston. Eric & Team have helped us maintain & upgrade our excellent Tacoma & 4Runner that we recently brought East from our previous home in Hawaii Kingston. Eric & Team have helped us maintain & upgrade our excellent Tacoma & 4Runner that we recently brought East from our previous home in Hawaii. More
by kalepa
Employees Worked With
Eric Eisgruber
January 06, 2024
Worst dealership ever. Put a $500 deposit with Mike Markota but found a different car to buy and now I have to fight to get my money back. No response through email, text o Put a $500 deposit with Mike Markota but found a different car to buy and now I have to fight to get my money back. No response through email, text or phone calls. Very unprofessional. Terrible customer service. DO NOT BUY FROM THIS DEALERSHIP. More
by Luccilex
Employees Worked With
Mike Markota
December 22, 2023
Today we leased our 4th vehicle from this dealership. Once again, Noah O'Byrne took exquisite care of us. Noah is so knowledgable and so patient with us -- his tutorial on our new RAV Prime was detailed Once again, Noah O'Byrne took exquisite care of us. Noah is so knowledgable and so patient with us -- his tutorial on our new RAV Prime was detailed and clear. I wouldn't consider going to any other dealer. Noah has found us the perfect vehicle for us -- for the 4th time!! The service here is the best we've received anywhere else. They are professional, responsive, kind and work diligently to get us the best match for us. We've been loyal Toyota buyers since our first car, a Mark II, in 1969. We've had an Avalon that lasted for 280,000 miles. My 2006 Solara convertible has 180,000 miles and I'll never give it up. Since moving to the Hudson Valley, Prestige Toyota in Kingston has served us with great care. We've gotten two Prius', A RAV 4 and today, we leased a RAV 4 PRIME SE. We are totally thrilled with our new car and we just plugged it in for the first time. In addition, my son and his wife have leased three vehicles from this same dealership, with the same great customer service. More
by amyhutchingscasting
Employees Worked With
Eric Eisgruber, Lou Dolcemascolo, Lauren Scibelli, Noah O'Byrne
December 01, 2023
Cannot say enough about the service I received today! Very personable people sincere and knowledgeable. Would reccommend dealership to everyone. Noah rocks, very patient and easy to work with!! He was a Very personable people sincere and knowledgeable. Would reccommend dealership to everyone. Noah rocks, very patient and easy to work with!! He was a tremendous help with the transaction. After the sale he instructed me on how the electronics in the truck work. I would feel free to call him anytime with a question' Thomas was great leading the way, nice guy, company man. You can see how working without commission leads to a team senario. ALL GOOD More
by frankselleck
Employees Worked With
Tom Francese, Lauren Scibelli, Noah O'Byrne
November 16, 2023
I! tied to reach the service department 5 times in an hour. Each time a virtual assistant answered and when I finally tried to get a person l was asked to leave a message. I needed information about my a hour. Each time a virtual assistant answered and when I finally tried to get a person l was asked to leave a message. I needed information about my appointment time. It was very frustrating. When I asked to speak to the service manager he would not get out of his seat 10;feet away until I asked him to. When I complained about the situation he was disinterested and tried to make it my fault. More
by backus1957
Employees Worked With
Eric Eisgruber
