Premier Subaru

I recently had an unfortunate experience with Subaru Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad a Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad attitude, displaying rude manners and a shocking lack of professionalism. From the moment I stepped foot into the dealership, I was met with dismissive behavior and a palpable air of superiority from the staff. Instead of feeling welcomed and valued as a customer, I was made to feel like an inconvenience. The interactions were marred by a lack of basic courtesy and respect. What was most concerning was the evident lack of education and training of the service manager. It was apparent that he waqs ill-prepared to handle even the most basic customer inquiries. Instead of providing helpful and accurate information, they seemed more interested in rushing through interactions or deflecting questions altogether. Overall, my experience with Subaru Branford CT dealer was nothing short of disappointing. It's disheartening to see such a disregard for customer service and professionalism in an establishment that should prioritize customer satisfaction. I would caution anyone considering doing business with them to proceed with extreme caution. More

Nice and clean, very good and helpful costumer service, everyone is so friendly, they make us feel as part of the premier family, we will come back in the future everyone is so friendly, they make us feel as part of the premier family, we will come back in the future More

The staff at premier were friendly and knowledgeable. I had an awesome experience with Matt Keeney. He made sure I found the right car for my needs and the buying process was smooth and speedy! Would def I had an awesome experience with Matt Keeney. He made sure I found the right car for my needs and the buying process was smooth and speedy! Would definitely recommend premier to friends and family More

Beautiful new building. Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I' Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I've gotten locked into a dealership in the past attempts to buy a car, but this one left me wanting to be friends with everyone! On top of that, this is a non-commission dealership, so the salespeople get paid whether or not you buy a car. No pressure! More

Bought a 2012 Subaru Forester front premier right off the bat it was burning oil they said it's not a problem it's not a problem it was a big problem brought it back they had to replace the short block once bat it was burning oil they said it's not a problem it's not a problem it was a big problem brought it back they had to replace the short block once and then they had to do it again and now 151,000 miles later it needs it another short block just because they wouldn't replace and put high grade piston rings instead of the crap they put in there and all they had to do was put some good better piston rings and it probably would never burned oil from the start be weary of service at this establishment and the owner of this establishment is the head of the bed Better Business Bureau go figure More

I had an excellent experience! Michael kept in touch throughout the process and it went so smoothly! Taylor had all of our paperwork ready to go and everything was quick and easy Michael kept in touch throughout the process and it went so smoothly! Taylor had all of our paperwork ready to go and everything was quick and easy. Premier had options to assist with the delivery of this vehicle that were amazing (such as pick up on Sunday, ride to dealership if needed). I was very satisfied and would 100% recommend to anyone! More