Taylor Frawley

DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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Nice and clean, very good and helpful costumer service, everyone is so friendly, they make us feel as part of the premier family, we will come back in the future everyone is so friendly, they make us feel as part of the premier family, we will come back in the future More

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Beautiful new building. Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I' Everyone is super nice, from salespeople to managers. Dmitriy , our sales consultant, was very knowledgeable and funny and entertaining. Honestly, I've gotten locked into a dealership in the past attempts to buy a car, but this one left me wanting to be friends with everyone! On top of that, this is a non-commission dealership, so the salespeople get paid whether or not you buy a car. No pressure! More

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Buying from Premier Subaru was easy and fun. Michael, Taylor and Parker wert terrific! and made it fun to buy our new car. We love our Subaru Ascent! Michael, Taylor and Parker wert terrific! and made it fun to buy our new car. We love our Subaru Ascent! More

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Everyone was very attentive from the moment we walked in the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! the door to the day we picked up the car. Matt, Eleanor and Andi are standouts! More

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Michael Vitolo was great to deal with, very helpful and prompt. Overall dealership was very good. prompt. Overall dealership was very good. More

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My first time buying a car and I had the pleasure of working with Matt. He is honest, helpful and very informative. If you are looking for a vehicle I highly recommend you go see Matt. working with Matt. He is honest, helpful and very informative. If you are looking for a vehicle I highly recommend you go see Matt. More

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Tim Harris made my first dealership experience stress free and helped me find exactly what I was looking for. Not only did he help me find a car the same day I came in, he was extremely generous to help free and helped me find exactly what I was looking for. Not only did he help me find a car the same day I came in, he was extremely generous to help me out in such short notice. I will definitely be sticking with Tim and Premiere Subaru for any future car needs!! More

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Our experience was very good from start to finish. No pressure sale and very thorough process. No pressure sale and very thorough process. More

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Matt was very knowledgable and helpful in our efforts to purchase a used Subaru Outback. We felt in very good hands with him. purchase a used Subaru Outback. We felt in very good hands with him. More

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