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Porsche Monterey
Seaside, CA
564 Reviews
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564 Reviews of Porsche Monterey
December 26, 2019
Service Department If you are reading this, you are likely deciding whether or not to bring your business to this establishment. My recommendation is that you do not. An If you are reading this, you are likely deciding whether or not to bring your business to this establishment. My recommendation is that you do not. And here’s why... I recently purchased a 2016 Porsche Macan S, but as used cars go, there were a couple things that needed to be fixed. This was a huge purchase for me, the most extravagant car I have ever owned. I have traditionally had Acura and Lexus, but this was my first Porsche and it was a big deal. I called this “service” department, and explained my situation. They said they would be able to help me. This was the beginning of over 3 months of constant frustration. A few examples... We were told all parts were in, and then driving an hour there to find out they were not. Making an appointment, leaving the car there all day, and finding out no work had been done. (We live an hour away, this was a wasted day and required leaving the car there for the week as I had a business trip I had to leave for). Being told the car would be ready that Friday, with a confirmation from them Wednesday that all the work would be complete, and then Friday morning being told they could not complete the work. They lied to my husband and I repeatedly. By the time I finally said enough, I’m picking up the car regardless of what had it had not been performed, I was so frustrated I was in tears. This was an on again, off again issue that went on for over 3 months. I was questioning if I had made the wrong choice in buying from this brand. I had never, ever gotten this type of treatment from the other car brands I have owned. You would expect a level of professionalism and courtesy from a high end brand such as Porsche, but I was disrespected and given the run around from the very start. It was completely disappointing. The conclusion to this story? My husband took my car to Porsche of Stevens Creek. In 2 days, the situation had been taken care of. Completely fixed, parts ordered and received, and installed. Every line they told us at Monterey was confirmed to be a complete lie and just highlighted what a untrustworthy business they are. My recommendation to you would be to take your Porsche service business elsewhere. These people cannot be trusted. You likely have a very nice car and they should not get your business. Period. More
by michellemarie007
Employees Worked With
Michael Porter
December 23, 2019
Frictionless and professional sales experience Found a CPO Panamera listing on cars.com and contacted the dealer. Visited, saw, drove, and purchased a great car with no hassle at all. Found a CPO Panamera listing on cars.com and contacted the dealer. Visited, saw, drove, and purchased a great car with no hassle at all. More
by gary
Employees Worked With
Heather McElhatton, Jun Felino Quinto
December 22, 2019
John has created buying a new car experience so easier. Had a very good customer experience and I would recommend one of the best place to buy. Heather is super fast in getting the paper work done. Thanks! Had a very good customer experience and I would recommend one of the best place to buy. Heather is super fast in getting the paper work done. Thanks! More
by sarath_byreddy
Employees Worked With
John Bassett
December 14, 2019
First Class experience John made my car buying experience as easy as it could be. No BS, just A+ service! I highly recommend dealing with John when you are ready to purchase John made my car buying experience as easy as it could be. No BS, just A+ service! I highly recommend dealing with John when you are ready to purchase! More
by Anthony
Employees Worked With
John Bassett
December 14, 2019
Purchased a vehicle from Porsche of Monterey. After many months of research with other dealerships in the area I decided to purchase a vehicle from Porsche of Monterey. I immediately found their s After many months of research with other dealerships in the area I decided to purchase a vehicle from Porsche of Monterey. I immediately found their staff to be professional, knowledgeable and friendly. The sales staff member I worked with is “Jun-aka Felino Jun Quinto” the VIP sales consultant for Porsche of Monterey. He took the time to research my concerns and he immediately responded to my needs. I decided to purchase an executive vehicle from the Porsche of Monterey. I would like to take this opportunity to highly recommend Porsche of Monterey, their staff , sales person Heather Mcelhatton and Jun-aka Felino Jun Quinto. I hope our newly formed friendship will continue forward for many years. More
by Aussie
Employees Worked With
Heather Mcelhatton , Jun Felino Quinto
October 29, 2019
Excellent service Jun was very helpful and made my car buying experience smooth. I was impressed with the professionalism from start to finish. I would highly recommend Jun was very helpful and made my car buying experience smooth. I was impressed with the professionalism from start to finish. I would highly recommend him for any possible purchase in the future. More
by kannan
Employees Worked With
Jun Felino Quinto
October 25, 2019
Pleasure doing business! John understood our needs, and met our expectations. He went above and beyond with his friendly attitude and his ability to make it an enjoyable exper John understood our needs, and met our expectations. He went above and beyond with his friendly attitude and his ability to make it an enjoyable experience. The Porsche Monterey team was wonderful to work with. More
by Sb22
Employees Worked With
John Bassett
October 09, 2019
Helpful, straightforward We had a great experience purchasing a Cayenne Hybrid at Porsche Monterey. Customer service and financing were excellent. The detailing of the used ca We had a great experience purchasing a Cayenne Hybrid at Porsche Monterey. Customer service and financing were excellent. The detailing of the used car was a 9/10 - that's the only area of improvement I can think of. More
by ,jhvku
Employees Worked With
Jun Felino Quinto
October 06, 2019
John was truly amazing- A+ John was professional in every manner. He was there to help me at my comfort level and pace. Thoroughly knowledgeable, John talked me through all the John was professional in every manner. He was there to help me at my comfort level and pace. Thoroughly knowledgeable, John talked me through all the finer points of the vehicle without any of the usual “car salesman” antics. I would highly recommend using John and look forward to working with him again in the future. More
by Pasha
Employees Worked With
John Bassett
