Pohanka Nissan of Fredricksburg

Worst customer service I have encountered I went to get my car inspected and it didn't pass. My boyfriend did the work. He said that they broke the hood latch and we had a hard time getting th I went to get my car inspected and it didn't pass. My boyfriend did the work. He said that they broke the hood latch and we had a hard time getting the hood opened. I went back so that they could fix it and the manager did not have the courtesy to even come out to speak to me. I was so upset. I will never get work done there or purchase a car form them again. More

Pleasantly honest My husband and I were very pleased with the professionalism and genuine care we received in working with Darleene B. She went above and beyond, demons My husband and I were very pleased with the professionalism and genuine care we received in working with Darleene B. She went above and beyond, demonstrated patience and was very knowledgeable throughout the car buying process. She made our experience an exceptionally pleasant one!! More

Excellent Experience! Working with Darlene made this purchase for a new vehicle for my husband hands down, the best car buying experience ever! This vehicle was a surprise Working with Darlene made this purchase for a new vehicle for my husband hands down, the best car buying experience ever! This vehicle was a surprise for him and she and Pohanka of Fredericksburg went above and beyond!! HIGHLY recommended! More

Wasn't my transmission I had my car towed to Pohanka after several people told me that my axel was busted and that's why my car wouldn't move and would grind when put in gea I had my car towed to Pohanka after several people told me that my axel was busted and that's why my car wouldn't move and would grind when put in gear. Eddie called me and told me that it was my transmission and it would cost $5k to replace everything in it. I called him a day later and told him that after speaking with my uncle that 5k was too expensive. He calls back and says that he fought with the service manager and they could do it for 4k final. Later that day I went in to see what the diagnostic report said and it was blank, paper just had the price for the test on it. When I asked why it was blank Eddie the service manager (I guess he fought with himself to knock off 1k)said that Nissan doesn't give you exact codes which is a lie. I called my uncle and he advised me of what questions to ask. When asked what exactly was wrong with my transmission Eddie said either your belt is shredded or some other bs, I asked did they drop my transmission and check it, he said no because there was no need to and it would cost $350 to do and he was saving me money. By this time he's getting frustrated because I keep firing off questions and he realizes this is not an easy sale because I am a female. After giving me the run around and no real answers, I had my car towed to a transmission place in Richmond and low and behold it was my axle, nothing wrong with my transmission and it only cost me $375. More

Car of my Dreams Thanks to a salesperson named Matt I was able to get a Great deal and my Dream car. He treated me with the respect a customer deserved. Thanks to a salesperson named Matt I was able to get a Great deal and my Dream car. He treated me with the respect a customer deserved. More

EXCELLENT TIMES 10 Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortabl Tyler Coles is one terrific guy to work with . Everything he said he could do for me to put me into my new car he did and more. I felt very comfortable with him and I truly love my new car. He introduced me to everyone there in service and these folks as well were fantastic (sorry I cannot remember everyone name) but I know your faces and the customer service you showed to me was tip top. If you are in the market for a car I highly recommend contacting Tyler . I cannot express enough how happy I was to drive away with my car and I owe that to Tyler.........thanks again. Matt in the finance department did a fantastic job getting me low interest with long term and I appreciate all he did for me. PS- there really should be more stars for rating that is not enough for these guys!!! More

Paul is great! Stopped by Nissan Fredericksburg on Monday Sept 28 trying to look for options on a new car. Paul was fantastic and helped us out. Brand new 2015 Niss Stopped by Nissan Fredericksburg on Monday Sept 28 trying to look for options on a new car. Paul was fantastic and helped us out. Brand new 2015 Nissan Sentra. Our first brand new car. He mad sure that it was what we wanted for the price we wanted. Thank you Paul More

Carlos is the best! We recently purchased a 2016 Nissan Maxima from Pohanka Nissan of Fredericksburg. Carlos Creamer was our sales person. We can't say enough great thi We recently purchased a 2016 Nissan Maxima from Pohanka Nissan of Fredericksburg. Carlos Creamer was our sales person. We can't say enough great things about Carlos and this dealership. We would definitely recommend Carlos and Pohanka Nissan Fredericksburg to anyone in the market for a new car. They have won our business and we will return next time we need a new car. From the moment we walked into the dealership until we drove away with our new car the following weekend, they were all class. Carlos was extremely honest, patient and helpful. He got us the car we wanted at a great price. We were hesitant about going through the new car buying process based on previous experiences, but Carlos made it a pleasure. In addition to Carlos, Cathy Fritzges, the Finance Director, and Nate Hogarth, the Service Advisor, were super. Extremely knowledgeable; Cathy walked us through the entire paperwork process and Nate gave us advice and readily answered all our questions. They are a wonderful group of people. You can't beat their inventory, price, and customer service/satisfaction. On a scale of 1 thru 10, they are 11s! K&L, Alexandria VA More

Dylan and Joey are the DREAMTEAM of car buying! Wow! Amazing customer service! Dylan and his sales manager gave me the most amazing deal for my growing family! I was able to keep my current car paym Wow! Amazing customer service! Dylan and his sales manager gave me the most amazing deal for my growing family! I was able to keep my current car payments and get gap insurance. I am so impressed with the 0% interest I received on this car as I know it is the best possible deal. Everyone was so kind and they even found my sister lotion and gave her a hot dog! Definitely the best experience I have ever had in buying a car. The process was made simple and not intimidating! I will continue to visit this location for any future car purchase or trade in. More

Sales Great sales experience! Got a great deal! I would purchase another car from this dealership. Also they have a great service department. I have never t Great sales experience! Got a great deal! I would purchase another car from this dealership. Also they have a great service department. I have never taken my car any where else. More