Pohanka Honda

I wanted to take this opportunity to thank Ms. Felicia McAllister for the excellent service which she provided when purchasing a car. Ms. McAllister was helpful and informative and made it easy to make my McAllister for the excellent service which she provided when purchasing a car. Ms. McAllister was helpful and informative and made it easy to make my choice of the 2014 Honda CRV EX-L. Because of her affable and dependable nature, I have relied on her expertise and ability to search for and find the perfect vehicle, according to my expectations. And she has yet to disappoint me in this endeavor, and I am very appreciative of this. Buying a car is at best taxing and time-consuming: therefore, having a knowledgeable and honest broker is indeed rare. Having the extra bonus of feeling a personal bond with this individual is even more unique. I do not hesitate to tout your praises whenever anyone mentions the ordeal of purchasing a vehicle. I proudly display mines as evidence of my satisfaction. More

Our experience was surreal....it rocked!!!! Went to Our experience was surreal....it rocked!!!! Went to another area Honda dealership. Couldn't make the deal we wanted because they didn't have the 201 Our experience was surreal....it rocked!!!! Went to another area Honda dealership. Couldn't make the deal we wanted because they didn't have the 2014 Odyssey in the color combo we wanted. Walked into Pohanka and named the price we wanted to pay and told them we were willing to walk out the door with the van that afternoon if they could make it happen. We dealt with Tiffany, a sales consultant, and Malcolm the manager. These two folks are seriously great at what they do. I watched Malcolm walk around shaking hands with customers, saw him defuse what could have been a dissatisfied customer (but ended up being a satisfied one), and saw him go out of his way to congratulate someone else on their new car. He was "out and about" more than any other manager I have seen at area Honda dealerships. (We bought a Honda last year from Bowie and have also visited a few other area dealerships previously). So A+ to Malcolm, even if we couldn't work out the deal.....which we could! We were psyched, and Tiffany, who was new (which you definitely could NOT tell) did a great job as a sales consultant. She asked us if we wanted any more info on the vehicle and how all of the bells & whistles worked (we didn't), she walked us through the entire process, apologized profusely for the amount of time it took (which we thought was very reasonable, in and out of the dealership with the new vehicle in under three hours). She was friendly and professional, and we also liked that she spoke very highly of the dealership and the management. Actually, looking around, all of the sales staff seemed to be busy working with customers, and the whole place had a good vibe. Back to the Odyssey purchase....after the price was negotiated, I realized that they had a military offer going on and was able to get the van for $500 less than the original out the door price we asked for. That was just incredible. We would definitely go to Pohanka again to purchase a vehicle, and would definitely recommend this dealership. Luna and Patrick (Financing) were also really pleasant and knowledgeable. Go give Pohanka a look if you are in the market for a new Honda. Ask for Tiffany Hooper. She was really excellent and has already followed up with us on our purchase. We got great service and a GREAT price and we're lovin' our new (sigh) minivan!!!! More

I am unable to provide this Pohanka Honda located at 1772 Ritchie Station Court at Beltway 13, Capitol Heights, MD 20743 with a good customer service rating. I am giving this organization a zero for performa Ritchie Station Court at Beltway 13, Capitol Heights, MD 20743 with a good customer service rating. I am giving this organization a zero for performance. The employees lack professionalism in providing good customer service. Most important the team located at this facility does not exhibit good integrity with their sales approach. Based on this experience, I would never purchase any future vehicles from this organization. I recommend that customers be aware of their strange sales approach (i.e. obsessive telephones, failure to provide in a timely manner estimate on your vehicle of trade before discussing with finance options, unable to provide the consumer a copy or review of their credit report, over talking the customer (rude), obsessive long waiting although showroom is not busy, etc. I have watched the Sales Associates and Sales Managers talk about personal items, while the customer is waiting patiently to conduct the business transitions. Before you sign any papers with this dealership, secure your auto loan yourself through your vendor of choice to avoid them trying to trick you into a high interest rate. The experience with Pohanka Honda so was frustrating and appalling. Most importantly seek other dealerships in the Washington Metropolitan Area in regard to obtaining quotes, finance options, vehicle accessories, etc. More

Sean was great......he was extremly helpful. He made my visit quick and comfortable, I would recommend this dealership and Sean to my family and friends. visit quick and comfortable, I would recommend this dealership and Sean to my family and friends. More

Greg was fantastic. It was a hectic Labor Day sales event but he never lost focus even though he was dealing with several customers while I was there. He took the time to show me all the features on m event but he never lost focus even though he was dealing with several customers while I was there. He took the time to show me all the features on my car even though I had decided on the make, model and trim package. I'm very satisfied with my car buying experience with Pohanka, Greg Leake, and the Costco Auto Program. I would recommend Pohanka and Greg to my friends and family. I'm absolutely delighted with my experience. Thanks for making my auto buying experience so pleasant! More

We are so excited that we decided to go to Pohanka Honda in Capitol Heights MD to purchase a car. We received an awesome deal on a new car. Our sales rep, Sean Beeman, was able to provide us a great deal on in Capitol Heights MD to purchase a car. We received an awesome deal on a new car. Our sales rep, Sean Beeman, was able to provide us a great deal on a new car based on our terms. Everyone in the dealership we worked with from the finance manger, to the general manger were fun, helpful and knowledgeable. We are loving the car and have recommended the dealership to family and friends. More

The professionalism and knowledge of the Honda Pilot by Wardell Mitchell helped me to decide on this vehicle over the Toyota Highlander. He needs to be commended. Wardell Mitchell helped me to decide on this vehicle over the Toyota Highlander. He needs to be commended. More

My experience here is always a pleasant one. Wardell Mitchell was great and knowledgeable of everything I needed to know. I would recommend him to my friends and family! Mitchell was great and knowledgeable of everything I needed to know. I would recommend him to my friends and family! More

This was the best car buying experience that I have ever had. Wardell and the whole team worked with me through the whole process. I got more than enough car for my needs. I traded in an 07 Volkswagen Beetl had. Wardell and the whole team worked with me through the whole process. I got more than enough car for my needs. I traded in an 07 Volkswagen Beetle, I had become very confident in VW, it had 182,000 miles on it at the time of trade. I had no intention on buying a new car and was going to buy used but with the changes that Honda has made along with the comfort of the ride, Wardell had me sold. I highly recommend buying from Pohanka of Capital Heights, I proudly tell anyone that will listen where I got my new car from. If your looking for the best deal for your money shop Pohanka Honda of Capital Heights, they have what your looking for Thank you Craig B Coleman Honda Owner for life More

Working with James Lee was great! Being that this was my first time purchasing a car, I felt confident that he was being honest and genuine with me! With the time I had, I felt he was as thorough on provid first time purchasing a car, I felt confident that he was being honest and genuine with me! With the time I had, I felt he was as thorough on providing as much detail as possible. James was extremely patient and didn't come off pushy...Overall a great guy! More