Pohanka Honda of Fredericksburg

Great experience with Pohanka of Fredericksburg. Upfront and very honest. Devona did a great job. All other employees are very welcoming, friendly and atmosphere at the dealership is very dynamic but calm and very honest. Devona did a great job. All other employees are very welcoming, friendly and atmosphere at the dealership is very dynamic but calm and relaxing. Difinitely would recommend this dealership to anybody. Great job to all. Honored USAA's car buying service price quote no questions asked. I drove 2.5 hrs to get this deal and its all worth it. Great price, great deal, great people. More

I'm driving my fourth Honda. Eleven years ago, I arrived in Fredericksburg in a nine-year old Accord EX; my second Accord. Because of an unknown censor failure, my 1990 Accord, with just over 345,000 miles, in Fredericksburg in a nine-year old Accord EX; my second Accord. Because of an unknown censor failure, my 1990 Accord, with just over 345,000 miles, died on my way to work one morning in November 2005. I had my car towed to Pohanka, and the service department contacted me later in the day to tell me I needed a new engine. There was no oil in the crankcase! During the day, and through several phone conversations with the dealership, I arrived back at Pohanka Honda after work, and drove out with a 2005 Accord, a car I expected to drive for at least another 345,000 miles. All of my service was again carried out at Pohanka Honda, and I got to know Mike Traber, who still works there, very well. On December 24, 2009, while driving to a nearby grocery store, another vehicle struck me in an intersection. It wasn't until June 16, 2010, that I finally got around to replacing my 2005 Accord. Of course, I went back to Pohanka Honda, and drove away with a 2010 Civic EX. Everyone I have ever met at Pohanka Honda of Fredericksburg, Virginia, over the past eleven years, has given me complete and personalized service. I have never received less than a wonderful reception nor have I received less than perfect service. During my most recent buying experience, Barbara Barlow patiently and extensively searched for the exact model I wanted. Ray Morton went above an beyond all my expectations, working with and for me to make sure I drove away a satisfied customer in my new car. Given my confidence in and loyalty to Honda, where else could I possibly go but to Pohanka Honda? I give the dealership high marks for its customer service. More

Devona Hunter, Sales Consultant, provided an excellent experience in buying a new 2010 Sport Fit. Several scratches were found and Devona assured us the defects would be repaired to our satisfaction at t experience in buying a new 2010 Sport Fit. Several scratches were found and Devona assured us the defects would be repaired to our satisfaction at their body shop at a later date. We found Pohanka and Devona to be straight forward and honest with now tricks and pressure. If you are looking for a new Honda at a fair price with a great buying experience, Pohanka and Devona Hunter should be on your list. More

Probably the best car buying experience of my life. Jay was very professional, true to his Internet pricing with no unwanted options. The car I bought had been transferred from another dealer and they had was very professional, true to his Internet pricing with no unwanted options. The car I bought had been transferred from another dealer and they had lost a key. Pohanka quickly made me another key and offered a free oil change for the inconvenience. I stopped by the other day to buy some oil filters since I do a lot of my own work and they even washed the car for me! Many thanks to Jay, Johnny Prince in service and to the rest of the Pohanka family! More

Found lowest priced vehicle through USAA's online service at Pohanka Honda of Fredericksburg. Sales staff was very helpful in finding an Odyssey that we liked with the features we wanted. The whole process at Pohanka Honda of Fredericksburg. Sales staff was very helpful in finding an Odyssey that we liked with the features we wanted. The whole process was quick, professional and friendly. Will definitely by my next vehicle through USAA car buying service and you can make a sure bet it will mostly likely be a Honda from Pohanka Honda of Fredericksburg. J.R. Fair More

First of all I would like to thank the great staff of Pohanka Honda of Fredericksburg for a wonderful visit. I have in the past purchased three Honda's form Pohanka.Every experience being great, I consid Pohanka Honda of Fredericksburg for a wonderful visit. I have in the past purchased three Honda's form Pohanka.Every experience being great, I consider them my family. My last purchase was in March of this year. I traded in a 2008 Honda Accord LX-P for a 2010 Honda Pilot EX. In the few months I had my Pilot I grew to love it. Unfortunatley due to economic times and cut backs at my employer I was unable to keep my Pilot. I called Pohanka and spoke with Bill Hamilton Jr. and Ken Graham they made me feel at ease on the phone and told me to come in and they would take care of me. That they did. As soon as I arrived to the dealership Bill came out and greated me and my daughter with a hug and reassured me that everything would be alright. We sat down inside and talked about what kind of car I was looking at, I chose a 2010 Honda Accord because I previously had an Accord and loved it. I told Bill where my payments needed to be and all he said was ok.It was that easy. Juggling bills, jobs, and a family can be hard enough and at Bill understood that. They truly are a one of a kind dealership.I am "sold" on Pohanka Honda of Fredericksburg. I have a three year old daughter who came with me and absolutley loves the new enourmous play area for children. Her and Bill became bestfriends during my visit and on our way home in my new Accord she told me Bill was her new bestfriend and she wanted him to come to her Birthday party. You should never feel hesitant or be affraid to bring your children To Pohanka Honda of Fredericksburg they are definatley family friendly. She was able to play freely and be herself. Bill took the time to listen to her when she needed to say something and treated me and my family with undrerstanding and respect. I felt like I was among friends and family and Bill treated me like a person and not just another customer.And that is what I think will set Pohanka Honda Of Fredericksburg above the rest. Tina Greer More

Danny Hicks and Pohanka Honda were great. We participated with the USAA Car Buying Service and they honored the price quote we received on-line. There were no gimmicks or added fees. The processing went very with the USAA Car Buying Service and they honored the price quote we received on-line. There were no gimmicks or added fees. The processing went very smoothly. They were wonderful to work with. Highly recommend. More

We had a great experience at Pohanka. Mel Girardin was a pleasure to deal with and made the experience a really positive one. We got a fair price on the exact car that we wanted. We would be happy to make pleasure to deal with and made the experience a really positive one. We got a fair price on the exact car that we wanted. We would be happy to make another purchase from this dealer and this salesperson and recommend both highly. More

FIRST OF ALL, YOU SHOULD BE VERY PROUD TO HAVE HIM AS AN EMPLOYEE. AS FOR CUSTOMER SERVICE, HE WAS THE FIRST IMPRESSION OF YOUR DEALERSHIP THAT WE ENCOUNTERED. THE WAY HE HANDLED MY QUESTIONS ABOUT THE C EMPLOYEE. AS FOR CUSTOMER SERVICE, HE WAS THE FIRST IMPRESSION OF YOUR DEALERSHIP THAT WE ENCOUNTERED. THE WAY HE HANDLED MY QUESTIONS ABOUT THE CAR I WAS INTERESTED IN WAS VERY PROFESSIONAL, EXTREMELY FRIENDLY, AND ONE OF THE REASONS I CHOSE A HONDA. ALL THE PEOPLE THAT WE (MY SON AND I) ENCOUNTERED THERE WERE FRIENDLY AND VERY NICE. BILL HAS AN EXCELLENT SALES STRATEGY, HE WAS HONEST THRU THE WHOLE PROCESS. HE DIDN'T TRY ANY UNDERHANDED SALES TACTICS, AND HE DIDN'T INSULT OUR INTELLIGENCE. WHEN WE MENTIONED LEAVING TO GO EAT LUNCH AND GO TO THE TOYOTA DEALER TO LOOK AT A COROLLA AGAIN, NEITHER HE NOR THE MANAGER TRIED ANY HIGH PRESSURE TACTICS TO GET US TO STAY AND I APPRECIATE THAT VERY MUCH. THEY HAVE CONFIDENCE IN THEIR PRODUCT. AS FOR QUALITY OF WORK, EVERYTHING WAS DONE PROFESSIONALLY AND AS QUICKLY AS POSSIBLE. THEY GAVE ME A DEAL THAT I COULDN'T PASS UP. EVEN WITH HAVING ALREADY LOOKED AT A TOYOTA COROLLA WITH 0% FINANCING, A LIFETIME WARRANTY, FREE OIL CHANGES AND INSPECTIONS FOR LIFE. THE REASON I CAME BACK TO HONDA WAS NOT ONLY BECAUSE OF THE QUALITY OF THE PRODUCT, BUT, BECAUSE OF BILL HAMILTON AND THE EXPERIENCE OF DEALING WITH HIM. HE IS AN EXCEPTIONAL SALESMAN AND AGAIN, YOU SHOULD BE GLAD TO HAVE AN EMPLOYEE LIKE HIM. JANET BLUE More

I currently own a 2008 Honda Civic Hybrid. I took my car to Pohanka of Fredericksburg for the first time for required maintenance. While waiting for my vehicle, I spoke with Sandy Russell as I was interest to Pohanka of Fredericksburg for the first time for required maintenance. While waiting for my vehicle, I spoke with Sandy Russell as I was interested in purchasing a used vehicle for my daugther's graduation gift. Sandy Russell was very knowlegeable of vehicles, and I was very impressed with her warm personality. We immediately connected and I felt as though I was speaking with a friend. She was very receptive to what I was looking for and we test drove a couple of cars. The initial car I test drove was higher than I wanted to spend on a used car for my daughter, and I was shown a number of other cars. I then met by a very handsome young gentlemen, Mr. Makis, who greeted me. I was really impressed that the sales manager took an interest in my purchasing a used vehicle. Not only was he wearing a very nice suit, he had a warm smile and sparkle in his eyes. I felt immediately that I could trust him. What impressed me most about my experience at Pohanka is that I was treated as though I was purchasing one of their top-of-the line vehicles. They were very attentative to my desires and did everything possible to make my car purchase experience pleasant. After I purchased the used vehicle, they agreed to hold the vehicle until the day of graduation so that I could surprise my daugther. I purchased the used vehicle with the understanding that I would return in a week to check on the options that I chose. When I returned a week later, Sandy Russell had staged the vehicle in front of the dealership with a big red bow and a gift basket with a teddy bear for my daugther for her graduation gift. My husband and I was so surprised that I felt like crying. I was so happy because it was obvious they put a lot effort into the small details. I was so impressed with the service that I received that I purchased another vehicle, a new 2010 Honda Civic Hybrid, for myself on that day. This was the first time in my life that I purchased two vehicles in one week. I would also like to add that I'm the customer that purchase new cars. I've purchased a new Mercedes Benz in 2004 and a new Honda Civic in 2008 from different dealers. I have never received the type of treatment that I received from the sales staff at Pohanka Honda. I am so happy with my purchase and the way that I've been treated, that I've told anyone that will listen to my story about how great I was treated. OUTSTANDING JOB SANDY RUSSELL AND MAKIS HODGE. Your personal touch made all the difference in the world. There have been numerous occasions in the past when I've visited a car dealership and walked out because the service was unacceptable. Pohanka of Fredericksburg is a phenomenal dealership, and I will recommend to anyone looking for a vehicle to start there. If you start at Pohanka, you will definitely leave pleased. Additionally, I was impressed with Makis Hodge as he took the time to show us the process of purchasing the vehicle and provided us with different options. Pohanka Honda epitomizes how car dealerships should operate. One last note, as for my car that was being repaired, the car was fully inspected and the only thing I needed was a car filter. I trusted Pohanka 100%. Prior to taking my 2008 Honda Civic to Pohanka, I was told by another dealership that I needed numerous repairs and additions. It's nice to know that I can go to a place that I trust and know that I'm not being taken advantage of as a customer. My experience was awesome, and there is not anything that I would change about my experience at Pohanka. Kudos to you. You made my car-buy experience a AWESOME experience. More