Pohanka Honda of Fredericksburg

Great dealership in richmond area Excellent service the staff is wonderful and courteous. They are happy to answer any questions you have . Joseph Seward as our sales consultant and h Excellent service the staff is wonderful and courteous. They are happy to answer any questions you have . Joseph Seward as our sales consultant and he is great patience. Thanks to Terry jones also. finally we got our first car - brand new 2016 honda accord. Thanks to pohanka honda. More

Excellent Car Buying Experience with Terry We really enjoyed our time working with Pohanka and Terry Jones. We had been looking for cars for a couple of months now and after searching high We really enjoyed our time working with Pohanka and Terry Jones. We had been looking for cars for a couple of months now and after searching high and low, we decided to drive an hour out of town to Pohanka. Their website was the most helpful, they seemed to have a great selection and when we used their online chat feature, we were connected with Terry. We were surprised it was a real person! We set up a time to meet with Terry the Wednesday before Thanksgiving. We weren't thinking about the traffic, so we ended up being late for our appointment. Terry greeted us with a smile and offered us some beverages after our long commute. He already had some cars lined up for us to see so it was quick getting to look at the cars! Initially, we wanted to see a certain car we saw online, but realized it was at a different location. If we could recommend anything, it would be to adjust the website so that you can search for cars by location. Although the car we wanted to see wasn't there, we still had a great experience and a few cars to look at. We test drove one car and decided it was the one. Terry was super informative, relaxed and nice. We never felt pressured, nervous or overwhelmed because Terry answered all of our questions! Car buying isn't our favorite activity, but Terry made it such a great process. We highly recommend him! We also financed our car through Honda and the process was excellent as well! More

Great Experience for first lease I had been debating leasing a car for the first time, and Terry Jones at Prohanka was excellent in explaining the lease vs. buying, finding me the rig I had been debating leasing a car for the first time, and Terry Jones at Prohanka was excellent in explaining the lease vs. buying, finding me the right vehicle and getting me the best price! I couldn't be happier! More

Excellent Customer Service My wife and I shopped three dealerships and we were very impressed with the sales person at Pohanka of Fredericksburgt., Nathan Caskey was our sales c My wife and I shopped three dealerships and we were very impressed with the sales person at Pohanka of Fredericksburgt., Nathan Caskey was our sales consultant. He was very knowledgeable and helpful. He took the time to discover our needs and then show us the vehicle that met them. After the purchase he called to make sure we were satisfied. We would highly recommend him! In addition the service manager was very helpful and easy to work deal with. Linda and Dennis Parsons More

Brian Ashton Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend t Brian was my salesman and everything went smooth and easy. All employees at this dealer were helpful and never felt pressure to buy. Would recommend this dealer to anybody. More

Brian Ashston was our salesman. As much as I hate buying cars, we had a great time with him. I'm pretty sure he could sell anything to anyone. He was helpful, knowl was our salesman. As much as I hate buying cars, we had a great time with him. I'm pretty sure he could sell anything to anyone. He was helpful, knowledgeable, and the perfect amount of persuasive . If he is there when we buy a new Honda he is my guy! Thank you, Brian! More

Good people, good service Jim Calvert was helpful and friendly from the brginning. Went out of his way to answer all my questions honestly regardless of making the sale or not. Jim Calvert was helpful and friendly from the brginning. Went out of his way to answer all my questions honestly regardless of making the sale or not. Always a wait buying a vehicle but he made sure I was taken care of as fast as possible. Tamika Morefield worked up the finance for me. She was imformative and always friendly and cheerful. I had no questions when I left the dealership. More

Love Terry Love Isaac Love Pohanka I bought my first new car in over 10 years over the weekend. I am recently retired and my last purchase of a VW Beetle was not a great experience at I bought my first new car in over 10 years over the weekend. I am recently retired and my last purchase of a VW Beetle was not a great experience at all. I first communicated with Terry in August and he patiently stayed in touch with me. Although I thought the Honda Civic was my perfect car I had just begun to look after 3.5 years in China and had to go through the thought process of whether to go with a used or new car. Terry was able to get me the deal that I needed to feel comfortable and I absolutely love my new car. He patiently showed me all the technology, and I felt great driving it home. We were also able to do some of the work over the phone which greatly streamlined the in dealership experience. More

Best experience with personal service Dealing with Pohanka Honda of Fredericksburg could not be an easier. Andy Dompke strives for total commitment without any pressure to the customer. T Dealing with Pohanka Honda of Fredericksburg could not be an easier. Andy Dompke strives for total commitment without any pressure to the customer. Tim in Management is great and knows his return customers. I have bought multiple cars from this dealership and will return as well as telly others of the great experience. More

Serious issues of integrity and customer service. This place was a nightmare. I've never written a bad review before, but I’m writing this one because I would have appreciated it beforehand. Summar This place was a nightmare. I've never written a bad review before, but I’m writing this one because I would have appreciated it beforehand. Summary: Our experience with this dealership is that they are responsible for some very serious issues of integrity, customer service, and even significant financial processing errors. In short, they are all about a sale which benefits them – and nothing else. Our story below is long, so that’s the short of it. To start, the car-buying process took way too long. Over seven hours. It started with an engine noise that was clearly not normal. Our salesman Joseph Mang did not seem worried about it, until we said it was a deal breaker. He told us he’d fix it while we were at lunch; when we returned he tried upsell us on a car that was well out of our stated budget (all the while pressuring us to finance). Once we refused, Joe immediately brought back our original car and told us the problem was a missing bolt. It made us wonder “If it was that easy to fix, why didn’t this happen 2 months ago when they got the car and tried to sell it to other people?” After a lengthy negotiation in which after every offer/counteroffer was met with a 30-45 minute wait, we were shuttled over to the “finance department” who continued to heavily pressure us into financing and purchasing liability that they didn’t even describe correctly. Six hours in, we were about to leave with our car until we realized just outside the parking lot that the dealership had made a serious error in processing the deal – they let us drive out of there without signing the financial paperwork - yes, really, we went back on our own, and the ordeal added another hour. The next morning we attempted to wire our payment, and it became clear that they gave us the wrong account and routing numbers. We also noticed that a set of all-weather floor mats which we had negotiated for when settling the car price were not in the car. Our salesman Joe at first denied agreeing to include the floor mats (our fault for not getting this is writing) but then conceded. He had used their value as a selling point of the car, so the agreement was hard to deny. I had a follow-up phone call with his manager, who was quite bent out of shape because she had to go through the trouble of sending the mats to us. I have never before interacted with another professional, let alone a manager, who seriously thought that guilt and moaning was an appropriate customer service tactic. After this, we still had to interact with them because they had screwed up more of our paperwork. It took two weeks and many phone calls to get a reply after we took the initiative to find what paperwork was missing and send it to them to sign – some of which was legally required for them to have signed at the time of sale to process the title and licensing. Finally, it took another two weeks of patiently attempting to reach Joe, and then going around him, for a set of temporary plates to avoid being fined while waiting on the dealership’s paperwork negligence. My wife did have a good interaction with a separate salesperson there, Sandra, and a manager in the financing department who ironically was the best person at resolving the temporary plate issue. The staff in the service department seemed knowledgeable, customer friendly, and timely. However, the people you will meet at the front door and have to interact with during a car purchase - and one month after, such as in our case - are likely going to be more like our original salesperson Joseph Mang and his manager Judaea. Overall, this dealership is poorly run, with no accountability to customer service or following through in any aspect once you purchase a car. You are at their mercy, so please be careful in buying from them. Also - they're just downright horrible people to interact with. The Jack Evans dealership nearby had a similarly-priced car and friendly staff, who were in no way like the people at Pohanka. We should never have chosen this place over them. More