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Plaza Motor Company
Creve Coeur, MO
158 Reviews
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158 Reviews of Plaza Motor Company
August 10, 2015
Customer Service Needed!!!!! On June 17, 2015, I bought (cash deal) a pre-owned 2004 BMW 530i from Plaza Motors of St. Louis. I decided to have the car's headlights cleaned and On June 17, 2015, I bought (cash deal) a pre-owned 2004 BMW 530i from Plaza Motors of St. Louis. I decided to have the car's headlights cleaned and detailed due to a yellowish tint covering the glass. I also decided to purchase new floor mats and a BMW emblem for the front of my car. I was instructed to go to the service center, where I was told it might be hard to find floor mats for a car that “old”. The BMW emblem was given to me in a small plastic bag with screws inside. I was told I could try and put the emblem on the car myself because no one had time to do it at that moment. Now, my first BMW purchase experience gets even worse. When I brought my car back the next day for the headlights to get worked on, a service consultant named Mark asked what time was my appointment, and did I have a ride because it would take a couple of hours. I said “no”, and Mark then said “you can wait in the lobby.” After leaving Mark’s office, I was approached by another sales consultant named Paul Badgett. Paul immediately introduced himself to me and asked me if Mark had mentioned the service codes that my car key flagged that needed maintenance attention. I stated "no". Paul took me to his office and explainedto me how to read my car key codes. Paul managed to get my car into the service department that same day and provided me with a rental car. He put the new floor mats in the car and also put the BMW emblem on the car for me. Paul is the kind of employee you build a company around. It’s people like him that tip the scales. If Plaza BMW staffed every dealership with this caliber of customer service mastery, I'd buy from no other. I hope you will take the time out of your day to find a way to recognize an employee who is definitely an asset to your company and someone I feel your other service consultants could learn from. Sincerely, Ms. P More
by Ms. BMW
Employees Worked With
Paul Badgett
July 28, 2015
My wonderful experience at Plaza Motor Company When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purc When looking for a vehicle, I came to Plaza because I had done my research about the dealership and the car, the Mercedes Benz GLA 250, the one I purchased, It was the right height and size to fit into my home garage. Brady and I met Robert Altepeter, who was very knowledgeable about this particular car. He helped us with the car deal, while making it the process painless. I was very nervous and apprehensive at first. All of this soon left. Plaza Motor Company is one of the best dealerships I have ever done business with!! C. Jones More
by Christibelle
Employees Worked With
Robert Altepeter
April 01, 2015
Prompt & Courteos Service Prompt & courteous service for one-year maintenance service for my 2014 Mercedes 300 class at Plaza Motor Company 11830 Olive Boulevard Crev Prompt & courteous service for one-year maintenance service for my 2014 Mercedes 300 class at Plaza Motor Company 11830 Olive Boulevard Creve Coeur, MO 63141 Tanya a serviceperson deserves kudos! More
by Carmen
Employees Worked With
Tanya
April 01, 2015
Buying tires and service work -all in one easy trip Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled Tonia Zellmer took care of all our needs. She guided us through buying new tires that were priced competitively and OEM standard, She also scheduled a service for the same day. We aappreciate this as we travel over one hour one way to Plaza More
by Wolly
Employees Worked With
Tonia Zellmer
February 08, 2015
Mercedes Benz Quality All Around I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service wheth I've purchased several cars from the Mercedes group at Plaza and always have my cars serviced there. Staff provide friendly first-class service whether they're selling a new car or keeping current cars in top shape. More
by c-class-STL
Employees Worked With
Joe Sapienza and Tom Gordon
December 31, 2014
Very please new purchaser of the GLK350 Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request Tom Gibson made my purchase of my new GLK350 the most pleasant experience I have ever had in buying a new car. He was attentive, prompt in my request for specs on the GLK and when I arrived he had the requested cars waiting for my inspection. He was very friendly, informative and made the purchase of my GLK a breeze. You could not ask for a better sales person, Thank you Tom More
by GLK350
Employees Worked With
Tom Gibson
May 23, 2014
Stay Away from this Dealership, they're a scam I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships i I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships in the past, one in Texas and one in Illinois. Both experiences were great, not like the one at Plaza. This place is a complete JOKE. I have NEVER in my life been treated in such offensive manner as I was by the supposed General Manager Jerry Patterson. I initially had my car hauled in after being stranded off the side of the road. The mechanic/tech who picked up my car explained to me what the issue was, and of course after dealing with SALES/Service Rep the problem escalated into the thousands. He quoted me a rate and upon arriving it had escalated even more. After pointing it out and actually physically SEEING the initial amount he had quoted ON THE INVOICE IN FRONT OF HIM, EVEN CIRCLED, he turned red and said he'd be right back. Shady business. He came back and corrected it. I get into my car to drive off and find that its in worse condition that picked up. I brought it to their attention, and it wall went downhill from there. I was clearly labeled by their staff as someone who is "needy", someone who wants things for "free" as I was told by Jerry. All I wanted as a Customer was to have my car serviced and in hopes that OTHER issues wouldn't pop up, which they did. I was directed to Jerry Patterson when I called to complain about the condition of my car after picking it up. He quickly said that he'd take care of it and that the Service Mgr "Matt" would take care of me personally just to bring it in. Jerry didn't even listen to my concern and didn't even know the issue. I guess Jerry is a busy man. Upon bringing my car in and asking for Matt (who never came to greet me or apologize) but sent me the same Rep, they took care of the problem. But still, was an awful and VERY UNCOMFORTABLE EXPERIENCE FOR ME. None the less, my car went down a week later, same initial problem, in which the Mercedes Benz Tower told me that theyd' take care of the issue since it was what I HAD JUST PAID OVER A GRAND FOR. Of course only to receive an invoice for a couple more thousand. Jerry Patterson, supposed General Manager for Plaza Motors called me and without listening to my concern said "come pick up your xxxx car, we're done helping you". I replied to him and asked if he was not going to listen to my concern and he quickly said "no". After an exchange of words he hung up. I had to pay out of pocket to haul the car to TRI STAR MERCEDES. AFTER MEETING WITH THAT TEAM, I CAN SAY THAT ...that is how a business labeled MERCEDES BENZ should be run. Get some tips fro Tri Star ! I highly recommend you go elsewhere before going to check out these unprofessional people at Plaza. I will NEVER refer people to this place of business, Jerry Patterson is vile. More
by MissouriLaw
Employees Worked With
Jerry Patterson
February 08, 2014
Went in for scheduled service & a minor brake adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questio adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questions and I felt she really appreciated my business. I definitely recommend Plaza and especially Tonia. More
by alegow
Employees Worked With
Tonia Zellmer
February 06, 2014
Thank you Joe Sapienza and Brian in the shop for your tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack More
by js1953
Employees Worked With
Joe Sapienza, Brian in shop
January 24, 2014
Jeff Copeland is the best service manager I've ever delt with. Every issue I've delt with is promptly taken care of. He handles the most comples issues like a true professional. His knowlege of the pr delt with. Every issue I've delt with is promptly taken care of. He handles the most comples issues like a true professional. His knowlege of the product is amazing and he makes sure every detail is handled properly . Thanks Jeff Norman Ehlinger DO More
by docehlinger
Employees Worked With
Jeff Copeland
