Plaza Motor Company

Stay Away from this Dealership, they're a scam I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships i I have purchased two Mercedes benz over the last 10 years and have been extremely happy with the sales, service and friendliness of both dealerships in the past, one in Texas and one in Illinois. Both experiences were great, not like the one at Plaza. This place is a complete JOKE. I have NEVER in my life been treated in such offensive manner as I was by the supposed General Manager Jerry Patterson. I initially had my car hauled in after being stranded off the side of the road. The mechanic/tech who picked up my car explained to me what the issue was, and of course after dealing with SALES/Service Rep the problem escalated into the thousands. He quoted me a rate and upon arriving it had escalated even more. After pointing it out and actually physically SEEING the initial amount he had quoted ON THE INVOICE IN FRONT OF HIM, EVEN CIRCLED, he turned red and said he'd be right back. Shady business. He came back and corrected it. I get into my car to drive off and find that its in worse condition that picked up. I brought it to their attention, and it wall went downhill from there. I was clearly labeled by their staff as someone who is "needy", someone who wants things for "free" as I was told by Jerry. All I wanted as a Customer was to have my car serviced and in hopes that OTHER issues wouldn't pop up, which they did. I was directed to Jerry Patterson when I called to complain about the condition of my car after picking it up. He quickly said that he'd take care of it and that the Service Mgr "Matt" would take care of me personally just to bring it in. Jerry didn't even listen to my concern and didn't even know the issue. I guess Jerry is a busy man. Upon bringing my car in and asking for Matt (who never came to greet me or apologize) but sent me the same Rep, they took care of the problem. But still, was an awful and VERY UNCOMFORTABLE EXPERIENCE FOR ME. None the less, my car went down a week later, same initial problem, in which the Mercedes Benz Tower told me that theyd' take care of the issue since it was what I HAD JUST PAID OVER A GRAND FOR. Of course only to receive an invoice for a couple more thousand. Jerry Patterson, supposed General Manager for Plaza Motors called me and without listening to my concern said "come pick up your xxxx car, we're done helping you". I replied to him and asked if he was not going to listen to my concern and he quickly said "no". After an exchange of words he hung up. I had to pay out of pocket to haul the car to TRI STAR MERCEDES. AFTER MEETING WITH THAT TEAM, I CAN SAY THAT ...that is how a business labeled MERCEDES BENZ should be run. Get some tips fro Tri Star ! I highly recommend you go elsewhere before going to check out these unprofessional people at Plaza. I will NEVER refer people to this place of business, Jerry Patterson is vile. More

Went in for scheduled service & a minor brake adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questio adjustment. Tonia Zellmer, my service advisor, was great! She was very thorough, and It's clear she knows her business. She answered all my questions and I felt she really appreciated my business. I definitely recommend Plaza and especially Tonia. More

Thank you Joe Sapienza and Brian in the shop for your tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack tremendous help and timely service in my recent visit to Plaza Motors. My 2014 E350 is running great! Jack More

My sales person (Shannon Hedin is professional, knowlegeable, and very patient. The time he spends ensuring that I am completely satisfied with not only my vehicle, but with what ever work is done knowlegeable, and very patient. The time he spends ensuring that I am completely satisfied with not only my vehicle, but with what ever work is done is amazing. He never tries to sale or push anything off on me. I don't have an operators manual for my Mercedes so whenever I am in the dealership he is happy to answer any and all questions, as well as go to my vehicle and show me how this or that works. I just have one question, is the service this good at all of the dealerships? More

Jeff Copeland is the best service manager I've ever delt with. Every issue I've delt with is promptly taken care of. He handles the most comples issues like a true professional. His knowlege of the pr delt with. Every issue I've delt with is promptly taken care of. He handles the most comples issues like a true professional. His knowlege of the product is amazing and he makes sure every detail is handled properly . Thanks Jeff Norman Ehlinger DO More

Your car needs service- it's nice to be able to get everything done well, by great people, and to be on your way. Thank you staff at Plaza for making this necessity as painless as possible! everything done well, by great people, and to be on your way. Thank you staff at Plaza for making this necessity as painless as possible! More

Just bought a 2014 CLA 250 Everything was perfect. The only complaint which it really is not that the sales men was more excited than I was. I just wanted to hit my payment mark even know I loved the car only complaint which it really is not that the sales men was more excited than I was. I just wanted to hit my payment mark even know I loved the car and everything about it. He kept saying its yours its yours. At the end Payments was spot on and it was mine. I did a lot of reading about the car and knew more than the sales men on hand and he even admitted it and didn't give me the political answer, and if I needed any info about the car he was back in 2 sec with the right answer. Awesome service! Awesome experience! More

I am never disappointed with the level of service I receive at Plaza. Tonia delivers a high level of customer service you would expect at a dealership of this brand. From the time you drive in to the receive at Plaza. Tonia delivers a high level of customer service you would expect at a dealership of this brand. From the time you drive in to the time you pick up your car you are dealt with in a professional and courteous manner. I am always kept informed of the service in progress and never given unrealistic completion time or costs. You can't go wrong bringing your Mercedes for service. Make sure you see Tonia or Joe! More

This dealership was excellent. Dan Magraw was our salesman and he was great, courteous and professional. We came from Illinois and it was worth it. salesman and he was great, courteous and professional. We came from Illinois and it was worth it. More

Joe Sapienza is wonderful! He really knows how to take care of his customers. My husband and I are always extremely happy and satisfied with his service. I highly recommend Joe Sapienza. He is excellen care of his customers. My husband and I are always extremely happy and satisfied with his service. I highly recommend Joe Sapienza. He is excellent at his job and works hard to satisfy his customers. More